Updated Articles

91. What does it mean if a User is marked Inactive?

    Last Updated: 10/22/2025 in Administrator Functions Managing Users
    Learn how to manage user accounts by marking them as inactive. Inactive users can't log in, don't count toward licenses, but their content remains visible.

92. Will select users have access to see stats for all email sends without making them an Admin?

    Last Updated: 10/22/2025 in Administrator Functions Managing Users
    Users will only be able to see metric reports for messages they have sent. Only Admins can see stats for all email sends.

93. Resetting Passwords

    Last Updated: 10/22/2025 in Administrator Functions Managing Users
    PoliteMail Admins can reset user passwords and send setup emails securely. Follow these steps to restore access or update credentials quickly.

94. How to Unlock Users

    Last Updated: 10/22/2025 in Administrator Functions Managing Users
    Learn how to unlock a locked PoliteMail user, reset passwords, and send setup emails to restore access for password‑authenticated accounts.

95. Sharing PoliteMail Templates and Content with Groups or Unassigned

    Last Updated: 10/22/2025 in Administrator Functions Managing Users
    Learn how to control email template sharing and ownership in PoliteMail. Manage user permissions, group access, and content visibility settings.

96. How do I send an email from a different or shared email address?

    Last Updated: 10/22/2025 in Administrator Functions Managing Users
    Manage shared mailboxes and verified senders in PoliteMail. Set From permissions, handle requests, and configure verification for secure sending.

97. Creating Groups

    Last Updated: 10/22/2025 in Administrator Functions Managing Users
    Organize PoliteMail content by Region or Business Group to control sharing access, manage subgroups, and streamline collaboration across teams.

98. Adding, Replacing, Migrating, and Deleting Users

    Last Updated: 10/22/2025 in Administrator Functions Managing Users
    Learn how to add, migrate, or delete PoliteMail users, manage licenses, and transfer data securely while maintaining group roles and SSO settings.

99. Changing User Roles

    Last Updated: 10/22/2025 in Administrator Functions Managing Users
    Learn how a PoliteMail Admin can update user roles for their organization.

100. Creating the Admin User

     Last Updated: 10/22/2025 in Administrator Functions Managing Users
     Learn how to create an Administrator user if you have an on-premises installation of PoliteMail.

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