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Last Updated: 11/26/2024
in Sending PoliteMail
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The average delay load is 1 to 3 seconds for the PoliteMail COM add-in. In addition, PoliteMail is placed in the 'Always Enable' list to prevent it from getting disabled by an automatic process in Outlook.
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Permissions for Microsoft Graph
The permissions needed vary depending on whether or not you enable SSO and how you want List Expansion to be handled (Client-Side, Server-Side, or both). Each possible configuration is outlined below. You can...
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With version 5.x of PoliteMail, Admins can set Global Preferences and lock them by using the padlock and globe icon next to the setting. Clicking the globe applies the setting to every user on the account by default. Clicking the padloc...
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Last Updated: 11/15/2024
in Troubleshooting Images
Video Troubleshooting Due to restrictions with COM Add-ins with Outlook for the Windows desktop, it is recommended to embed video using PoliteMail Online for a better experience. If embedding video in a PoliteMail message from the desktop vers...
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Last Updated: 11/13/2024
in Commlytics The issue you're experiencing is likely because the Commlytics app needs to be allowed by your organization's Microsoft 365 (M365) administrator. To resolve this, your M365 administrator will need to add Commlytics to the list of allowed apps in...
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Currently there is no option to delete a From address, as email addresses are typically removed from Exchange or Entra ID. However, versions 5.1 and later of PoliteMail allow you to disable a From address so it can no longer be used. Go to S...
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Last Updated: 11/07/2024
in Sending PoliteMail Templates
Rather than use the PoliteMail Builder for Templates, you can import your own HTML files by clicking on the Import HTML File button in the HTML Templates section under the POLITEMAIL tab when you open a New Message: After browsing for and ...
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Last Updated: 11/05/2024
in Troubleshooting Messages
If you copy and paste a link from SharePoint into a message that you are composing in PoliteMail for the Outlook Desktop, Outlook will automatically replace the font of your link with your default font used in Microsoft Office. As a workaround,...
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Last Updated: 11/05/2024
in Sending PoliteMail Templates
Once you have selected a pre-made Template from the list in the new PoliteMail Builder, it will appear in your main composition window. From there, you can click anywhere in the Template and a floating toolbar will appear. To replace any te...