Updated Articles

  1. Edit Preheader Text

    A practical guide detailing how to customize and display preheader text in Outlook and PoliteMail for both desktop and online versions. Includes step-by-step instructions for editing preheader text, compatibility notes for Outlook and PoliteMail versions, and tips on maximizing message visibility in
  2. Sending From Another Email Address when Using Aggregate Measurement Mode

    Learn how to send emails from multiple addresses in Outlook using the Delegate Method. Set up delegate access to send on behalf of another account and manage multiple Exchange or POP accounts effectively.
  3. Adding Calendar Invites to a Tracked / Measured Message

    Learn how to insert an Outlook calendar meeting invite as a Smart Attachment in PoliteMail (v4.5–4.8). Send the invite as a .ics file to let recipients easily add or respond to meetings.
  4.  How To Use Appointment Measurement

    Use PoliteMail's Appointment Measurement to track Outlook meeting invites, view RSVP metrics, personalize invites, and access detailed reports. Outlook 2016+ required.
  5. Adding a Table to a New Email Message

    PoliteMail doesn’t offer a table tool, but Outlook does. Insert tables in Outlook and add trackable PoliteMail elements, or use table images for static, non-interactive content.
  6.  Scheduling Messages to Send at a Specific Date and Time

    Learn how to use PoliteMail’s Schedule Send feature to schedule measured emails for future delivery by recipient or sender time zone, with options for working hours, editing, disabling, and deleting sends.
  7. How to Use Direct Replies To

    Learn how to use PoliteMail’s “Direct Replies To” feature to route bounce messages to a different inbox, helping keep your primary sending account clear of undeliverables.
  8. How to Use Suppress Auto-Replies

    Learn how to use PoliteMail’s Suppress Auto-Replies feature to reduce mailbox congestion by blocking out-of-office replies, auto-responses, and soft bounce reports in both Outlook for the Desktop and PoliteMail Online.
  9.  Using PreFlight Test Send

    Use PoliteMail’s Preflight Test Send to preview and test your email before sending. Verify formatting, links, and attachments across devices and avoid inflated metrics with auto-delete options.
  10. Checking Your Audience Size

    Use PoliteMail's Get Recipient Count feature to check the total number of unique recipients before sending. Avoid duplicates and verify your audience size with ease.