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Last Updated: 06/12/2024
in Troubleshooting Outlook
Because PoliteMail uses WebView2 for faster performance, clearing the cache in the new Outlook or Outlook for M365 is not as straightforward.
Open the new Outlook or Outlook for M365, and then close it again.
Open a Command Prompt...
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How hidden membership of a list is handled depends greatly on whether you are using Microsoft Graph as part of your PoliteMail setup, which is recommended, or are relying only on Exchange Web Services (EWS). If You're Only Using EWS In the pas...
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Last Updated: 06/11/2024
in Upgrading Although Microsoft does plan to phase out the classic Outlook for the Windows desktop, there are no plans for a full shutdown until at least 2029. Users will receive advance notice of at least 12 months to opt out of the "new" Outlook, and an addit...
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PoliteMail, like all email marketing software, uses standard web-page image beacon to determine opens. Email open measurement is the result of the recipient displaying the images within the email. It is the image referenced from the PoliteMail Ser...
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Creating Safe Links Exceptions Safe Links is a feature in Microsoft Defender for Microsoft 365 which scans links in email messages, Teams, and other 365 applications during mail flow. This security feature is in addition to any other anti-spam or ...
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Last Updated: 06/03/2024
in Troubleshooting Configuration Email Security Appliances In some cases, organizations will employ a Mail Security Appliance, such as Proofpoint or Mimecast Barracuda, to filter spam emails and block others. This is usually a security requirement and sometimes creating a receive...
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The PoliteMail Sandbox, new to version 5.15 and higher of PoliteMail, is an easy way to experiment with the powerful features of PoliteMail without requirement IT involvement and configuration. With the PoliteMail Sandbox, you can: Connect to P...
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The PoliteMail Sandbox will give you access to ALL PoliteMail features in both PoliteMail Online as well as PoliteMail for the Outlook desktop. While you have access to all PoliteMail features, there are some differences between it and the full i...
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Accessing via Email and Password Contact your PoliteMail sales professional about access; they will perform some quick initial setup for you. Navigate to https://sandbox.pmail2.com Sign in using the username/email and password your salesp...
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In order to transfer to a new user without losing their information, you will want to follow the instruction in this article: Adding, Replacing, Migrating, and Deleting Users . ...