Yes. All upgrading and new customers are invited to Flight School, an online, interactive training that will teach you all aspect of PoliteMail. Our knowledge base is also constantly updated, and we will have an e-learning course available in the near future.
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- How do I update to the latest version of PoliteMail?
- How do I turn PoliteMail Measurement on?
- Do all users get access to the VIP lounge, or is this just for Admins only?
- Am I Logging On to PoliteMail with Single Sign-On or Password Authentication?
- How do I do a password reset for users?
- Is PoliteMail Online built on SharePoint Online? They look similar.
- How do I send from a different email address?
- How do I resize images in Paint and Paint 3D?
- How do I transfer data to a new user without losing information?
- How do I turn Opt-Out on or off?
- How Do I Disable The PoliteMail Add-in?
- How do I uninstall PoliteMail?
- What's changed in the new PoliteMail Builder?
- Which Versions of Outlook Does PoliteMail Support?
- PoliteMail Free Trial vs. PoliteMail Pilot Program
- Does PoliteMail Work With Microsoft 365 Hosted Exchange?
- Is PoliteMail Compatible With A Mac?
- Will PoliteMail Work in Citrix Environments?
- Is PoliteMail compliant with CASL?
- How do I get started and log into PoliteMail?
- Where is PoliteMail located?
- What is the difference between a COM Add-In and an Outlook/Modern Add-In?
- Exactly what information is processed and stored by PoliteMail?
- How can I perform an ALLUSERS install?
- What is Syncronym?
- How do I fill out the CSR Form for a Branded Hostname?
- Where can I find the CSR Form?
- What exactly happens when a message is deleted, and can I get it back?
- Why does PoliteMail require Anonymous Authentication in IIS?
- Does PoliteMail work with the new Outlook?
- Why can't I use Rich Text Formatting (RTF)?
- What is my host name to log into PoliteMail?
- Does PoliteMail support WS Fed?
- How long does the PoliteMail COM add-in take to load?
- How do I install PoliteMail?
- What edition of PoliteMail am I using?
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- PoliteMail Server License Installation Guide
- What version of PoliteMail do I have?
- How to Enable and Disable O365 Measurement
- Does drag and drop work with PoliteMail for M365?
- How to set-up an Exchange Service Account
- How Do I Reset My Password?
- How Do I Connect The PoliteMail Server To My Exchange Server?
- How To Add The PoliteMail Server To Your Trusted Zones
- Amazon SES for External Sending with PoliteMail
- How do I run the PoliteMail Prereq Script To Prepare For Installation
- How do I create a Safe Links exception for PoliteMail?
- Can I access PoliteMail from this Knowledge Base?
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- PoliteMail Best Practices
- Setting PoliteMail Preferences
- Setting up and Configuring the EWS Client
- How To Use List Expansion to Expand Distribution Lists
- Using Exchange Web Services (EWS) Cache for Fast Expand
- Create an Allowed List of Email Addresses
- Setting Up Monitoring Multiple Inboxes
- How to Use Send Progress Notifications to Get Updates On Large Sends
- Override Word Count
- Who is my Administrator?
- How to Create Personal Access Tokens
- What happens to Measurement if recipients are blocking images?
- What does the "Email me when large broadcasts complete and on the interval specified" setting do?
- What are the settings for System Admins?
- Switching between Multiple PoliteMail Accounts
- What is the difference between PoliteMail for the Desktop, Online, and 365?
- How do I give PoliteMail access to my Azure Resource Group to implement a BYOC deployment?
- How do I perform the Simple Implementation of PoliteMail?
- What is the difference between Simple Implementation and Technical Implementation?
- How can I quickly switch between PoliteMail for M365 and PoliteMail Online?
- What is needed to set up Syncronym for online use?
- How do I log in or reset my password for Flight School?Updated
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- Can I start work in the Online version and then continue in the Desktop version?
- Are there any limitations to types of mailing lists you can send to with PM365 or PoliteMail online?
- Saving a Message as a Draft
- Can I recall an email?
- If I send through PoliteMail Online, will the results from that email show in an older Outlook desktop results view?
- Can PoliteMail leverage attributes in Azure AD that can break down measurements by departments in a company?
- Viewing Sent Items
- How do I access a Calendar View for Scheduled Sends?
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- Using Personalization / Custom Fields in the Subject Line
- Adding Personalization to a Message
- Subject Suggester
- Message Expiration
- Using the Open Visibility Feature
- Using the Social Advocacy Feature
- Recommended Subject Lines and Ai/B Test
- Checking Your Audience Size
- Using PreFlight Test Send
- How does the new PoliteMail Builder work?
- How to Use Suppress Auto-Replies
- How to Use Direct Replies To
- Scheduling Messages to Send at a Specific Date and Time
- Adding a Table to a New Email Message
- How To Use Appointment Measurement
- Adding Calendar Invites to a Tracked / Measured Message
- Sending From Another Email Address when Using Aggregate Measurement Mode
- Edit Preheader Text
- Integrate Web Analytics Tracking Tools with PoliteMail
- Stopping an Email Message in Progress
- Sending Outlook File Attachments
- How do I change, edit, disable, or delete a scheduled message?
- How do I open a previously sent message?
- What do the different options mean when I click on To: in PoliteMail Online?
- How do I cancel a tracked meeting invitation?
- How can I add a space that will not create a line break?
- What do all of the buttons in the toolbar in PoliteMail Online do?
- What does each button do in the floating toolbar?
- What do the buttons in the toolbar do in version 5.25 of PoliteMail Online?
- How do I make a link at the top of a message to another part of the same message?
- How does the From address display when I send a message?
- Does PoliteMail support dynamic distribution lists?
- Can we limit the measurement modes people can use in PoliteMail Online?
- Send via Graph
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- PoliteMail Message Settings in a New Email
- How Does Measurement (Tracking) Work?
- From ManagementUpdated
- Understanding PoliteMail Measurement Modes
- How to Send PoliteMail with Aggregate Measurement Through the Outbox
- Remove Open Measurement (Tracking) For Sending Messages Via Text on a Mobile Device
- Changing the Logo on the Survey or Poll Page
- How to Use Message Tagging
- HTML Personalization Via Importing a Custom Field
- Archiving Messages
- What is the difference between sending via the PoliteMail Server versus via Outbox?
- Will my messages automatically save as I create them?
- How do I delete a From address?
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- How to Use the PoliteMail BuilderUpdated
- Best Practices for The PoliteMail Builder
- Deleting Older or Unused Templates
- What are the image sizes used in PoliteMail Templates?
- How do I Import my own HTML file to make a Template?
- Are there any PageWorthy sample templates?
- How To Use the Template Builder PoliteMail Versions 4.7 - 4.9
- How do I create a Template in PoliteMail?
- How do I add Content to a Template?
- How do I use Tags or Tag Groups in PoliteMail?
- How do I share a template with other users?
- How can I tell if an Item already has tags?
- What happens if I use a Template with missing content items?
- Are recipients included when I save a Template?
- Copying and Pasting from Word looks bad!
- How to Clear the Global Address List (GAL) Cache
- Can I resend an email to only those who haven't opened a message the first time?
- What do the different Send Statuses mean?
- Web-Safe Fonts for PoliteMail
- How does auto-hyphenation work in PoliteMail?
- How do I prevent Outlook from automatically embedding images?
- PoliteMail Interactions
- How do I save a sent Message as a PDF?
- How can I remove Measurement for a specific link or smart attachment?
- Can I send Adaptive / Actionable Cards in a message to a shared mailbox?
- Can I use simpler links in PoliteMail like I do in Outlook?
- How can I send a "Do Not Reply" broadcast email using PoliteMail?
- How do I avoid sending competing messages from others to the same audience?
- How can I see what other people are planning to send in the future?
- How does Copilot work with PoliteMail?
- Does PoliteMail support emojis in the subject line?
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- Account, From, Social Link, and Interactions Metrics
- Understanding Metrics
- Exporting Results / Metrics
- Are there any gaps in the new metrics features when looking at older emails?
- Comparison Metrics
- What is the Benchmark feature?
- Can I compare more than two messages?
- What do all of the fields mean when I export a Metrics report to Excel?
- How does Segmentation work?
- Using the HeatMap Feature
- Updating Metrics Reports
- A/B Testing
- Email Reach, Email Readership, and Email Engagement
- Measuring Results of Your Entire Account
- What are all the ways you can generate reports in PoliteMail?
- Edit Message Details
- How does PoliteMail calculate Reading Time and Grade Level in Metrics Reports?
- How are the different Read Rates on the Metrics Report calculated?
- Geographic Location Data
- How does Measurement work when sending an email to multiple time zones?
- On the metric Total Read Time by Hour of Day, which time zone is that in?
- How are click metrics displayed?
- Are feedback likes included in the click through rate/engagement?
- How are Read Rate and Engaged Read Rate calculated?
- What is a skimmed email?
- What is considered an Ignored Email?
- How do I update or refresh a Metrics Report?
- What is a Page View?
- How can I compare metrics for two different messages?
- Can PoliteMail track people who have forwarded a message?
- Can Read Time or Grade Level be adjusted?
- Is average read time calculated differently between mobile and desktop devices?
- How can I tell who has (or hasn't) opened or clicked a link in my message?
- How do I update the Metrics for our entire account?
- What are Proxy Devices?
- Segmentation Settings
- How exactly is Engagement Rate calcuated on a Metrics Report?
- What does the Auto Refresh toggle do?
- What is the Advanced Analytics Dashboard?
- From Metrics Display as "Hidden"
- How do I connect my PoliteMail data to an Excel file?
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- "Secured" vs "Shared" Content
- Saved Template Sections
- Editing Content (Brand Themes, Paragraphs, Images, Links, Smart Attachments)
- How do I create a Brand Theme?
- How to Delete Content
- Do column settings save, or do you have to adjust each time?
- Adding Images to a Message
- Accepted file types for Images and Smart Attachments
- Creating, Saving and Reusing Links
- User Links vs Saved Links
- Adding, Editing, and Deleting Smart Attachments
- How do I add a Button to PoliteMail?
- Adding a Simple Survey or Poll
- How To Show, Hide, And Edit Columns in a Grid View
- Using PoliteMail Filters
- Using Paragraphs
- Adding an Animated GIF to PoliteMail
- Adding Video to a MessageUpdated
- Social Link Measurement
- How do I make changes to a shared Brand Theme?
- How do I change the alignment of a button in PoliteMail?
- Why does a thumbs up or thumbs down rating open a web page?
- How do I view the results of a poll or survey?
- Are there some characters to avoid using in links, images, or attachments?
- Adding Images with PoliteMail Online
- Can I make a Smart Attachment available only to internal recipients?
- Can Smart Attachments be searchable by Google or another search engine?
- How do I change the color of links in PoliteMail for Microsoft 365?
- How do I create or edit a link in PoliteMail Online?
- How do I improve the quality of images viewed on a mobile device?
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- Creating and Sending to PoliteMail Distribution Lists
- How do I narrow down the lists displayed on screen?
- How do I create a filtered list?
- Exporting Mailing Lists
- Deleting a List
- How to Create Custom Fields
- Creating Follow-Up Mailing Lists
- How To Control Who Can Send to a Distribution Group
- How do the new Filtered Lists work in version 5.1 of PoliteMail?
- List Operations
- Using Opt-In in PoliteMail 4.8
- Using Bulk Update to Change Multiple Fields in a List
- Creating Filtered Lists with Syncronym
- Adding to your Outlook Whitelist
- Using Opt-Out in PoliteMail 4.9
- How can I speed up sending to large lists with Aggregate Measurement?
- Can I synchronize a PoliteMail contact list with Azure Entra ID?
- How do Opt-In, Opt-Out, and Subscriptions work?
- How does someone opt back in after they've opted out?
- How do I get a link to give to people to subscribe to Mailing Lists?
- What is a "regex"?
- What does the Sync button do when viewing my Lists?
- How do I import a list from a CSV or Excel file?
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- PoliteMail User Roles
- Creating the Admin User
- Changing User Roles
- Adding, Replacing, Migrating, and Deleting Users
- Creating Groups
- How do I send an email from a different or shared email address?
- Sharing PoliteMail Templates and Content with Groups or Unassigned
- How to Unlock Users
- Resetting Passwords
- How do I update my password?
- Will select users have access to see stats for all email sends without making them an Admin?
- What does it mean if a User is marked Inactive?
- How can I move a user from one PoliteMail tenant to another?
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- PoliteMail API Entity Directory
- Download PoliteMail's Free API List Comparison Tool
- About the PoliteMail API
- Getting Connected to the PoliteMail API
- API / Business
- API/Contact
- API/Assign a Contact to a PoliteMail List
- API / UserType
- API / UserProfile
- API / User
- API / TemplateTheme
- API / Template
- API / SurveyQuestion
- Does PoliteMail Version 5 have any enhancements to the API?
- API / SurveyAnswer
- API / SurveyAllowedAnswer
- API / Survey
- API / Stage
- API / SocialMediaLink
- API / SocialMediaClick
- API / SmartAttachment
- API / SentMessage
- API / ScheduledSend
- API / Report
- API / Region
- API / Read
- API / Paragraph
- API / OptOut
- API / OptIn
- API / Message
- API / Location
- API / List
- API / Link
- API / Image
- API / GroupLabel
- API / Event
- API / Email
- API / DeviceCount
- API / Device
- API / CustomField
- API / ContactRead
- API / ContactClick
- API / Click
- API / Category
- API / Campaign
- Using the API with Message Tagging
- How can I connect PoliteMail data to PowerBI?
- What are the Graph API URL paths used by PoliteMail?
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- Quick Start Guide for PoliteMail Version 5
- How do I setup the app manifest to install PoliteMail for M365 and New Outlook users?
- Syncronym Manual
- What are the permissions needed for Microsoft Graph?
- Installing WebView2
- When configuring Microsoft Graph and SSO, do we need to enable public client flows?
- Where can I find the needed permissions for various list handling methods?
- How do IP addresses work?
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- I Can't Login or Connect to the PoliteMail Server
- PoliteMail has disappeared!
- PoliteMail Buttons Not Working
- PoliteMail is Unable to Add the Watch Folder at this time
- My message hyphenations are in a different spot when I view the message!
- YouTube Links Are Not Being Embedded Correctly
- Does PoliteMail work with MAPI?
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- Using the InstallShield Wizard to Repair the PoliteMail Client
- Reverse Proxy Configuration for Mobile Data Collection – On Premise Server Implementations
- Errors When Adding Multiple Accounts
- Email Distribution Not Sending With A Hybrid Exchange On-Premise And Office 365 Implementation
- I am getting an invalid credential error, what do I do to fix this?
- Enabling Send HTML Only
- Configuring Internet Email Accounts (Gmail, Yahoo, Hotmail) in Outlook
- How to Set Your Send-To Permissions on Exchange and Office365
- I'm being prompted for a Sender ID. What is it, and how do I get one?
- How does PoliteMail work with security appliances like Mimecast or Proofpoint?
- How do I update the Graph secret?
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- Not everyone on a distribution list received my message
- Import Contacts Field Empty When Importing Lists
- Empty List or Hidden Membership Warning
- Mailing List not listed in menu
- My Mailing List Name Won’t Validate in the To: Field
- XML Error with Exchange Distribution List over 10,000
- EWS Error when trying to send to Distribution Lists
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- My images show as the wrong size or are not lining up
- Images are not displaying on mobile devices. How do I prevent Outlook from automatically embedding them?
- Embedded Images for an Appointment/Meeting Do Not Work in Your Current Version of Outlook Error
- Images are not loading with Add Image
- Why are there extra image attachments after I send a message?
- My Images are not scaling within Templates
- Add Image Pull-Down Menu Not Showing Images
- Images Appearing With a Red X or an Error and Not Displaying
- Images are not displaying correctly on an iPhone
- Embedding a Video isn't working
- I get a CSP Violation error when trying to view a video in Outlook online.
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- Message has disappeared or not sending
- My Email is Taking Too Long to Send
- Campaigns Has No Sends Processed
- Can I “Spoof” From Addresses Using PoliteMail?
- I cannot insert custom fields into my messages.
- Horizontal line shows on some messages
- Templates Or Messages Not Holding Font Styling
- From Address Changes When Sending a Measured EmailUpdated
- My message keeps going to the Drafts folder
- Bullet Lists are not Displaying Correctly
- I'm not receiving messages I send when using Aggregate Measurement
- Text sizing in PoliteMail Online
- Word Count is showing too high
- PoliteMail Message Size Warning
- Active Links are not working!
- The font of my link is not consistent with my Template on the Outlook Desktop.
- "Preparing Message" displays when viewing a message
- Title and date/time show incorrectly when joining a meeting on Teams sent from a Shared Mailbox
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- Writing Outlook Compatible HTML Code For Email Pages
- My Email is Stuck in the Outbox
- My PoliteMail Toolbar has disappeared from Outlook; how do I get it back?
- How to clear your Internet cache
- My Outlook keeps crashing and is saying it is due to a PoliteMail issue, how do I fix this?
- How To Repair Your Outlook Data File To Resolve Recurring Outlook Crashing, Hanging Or Stuck In Outbox Issues
- I am having display issues with my emails; how do I fix this?
- Experiencing “Slow Image Load Times”?
- PoliteMail Conflicts with other Outlook Add-ins
- Will PoliteMail work with my version of Outlook?
- My Shared Mailbox is not working in PoliteMail
- To use PoliteMail you must restart Outlook
- How do I clear the cache with the new Outlook / Outlook 365?
- When I sign out of PoliteMail, I'm automatically getting signed back in.
- PoliteMail for M365 using EWS no longer works
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- PoliteMail and Log4j Vulnerability Issue
- AngularJS v.1.7.9 Security Warning
- Windows Defender Users Get False Positive Trojan When Downloading The Client
- Exchange Journaling, E-discovery and Legal Holds
- Export Control Classification
- Data Security Notice: Meltdown and Spectre Remediation
- Compliance with EU Data Directive, Individual Privacy
- EU Data Directive, January 2012 Update
- PoliteMail and Group Policy Objects (GPO)
- ActiveX Control Windows Security Warning
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- Do we get 5.0 with our existing contract or do we have to pay/sign a new agreement to use it?
- Will older email reports migrate to 5.0?
- How do I get PoliteMail Online and PoliteMail365?
- Are there trainings or tutorials available for version 5.0?
- Are all of the 5.0 features available for on-premise clients? Would PoliteMail online work if the PoliteMail server is on-prem?
- What will the overall upgrade process look like?
- Do we still need to do the back-end work preparing our internal distribution lists for use in PoliteMail?
- Is the Online version backwards compatible with the Desktop version?
- Is the Desktop edition updated when PoliteMail online is updated?
- WebView2 (Chromium)
- Does Syncronym work with PoliteMail online?
- Do clicks to links still need to be pulled separately from all the other metrics on a report?
- Do existing customers have immediate access PoliteMail online upon release?
- Are there more Template options in v5.0 that wrap text?
- Can we remove the desktop add in after we upgrade to PoliteMail 5.0?
- Where can I find a list of PoliteMail features by version?
- Where can I get detailed security information to provide to our Security team for review?
- What happens if I don't request an upgrade to 5.0?
- What's new in PoliteMail Version 5?
- What is Flight School?
- What are the system requirements for PoliteMail?
- Where can I find hardware requirements for a BYOC implementation based on number of employees?
- What are the server requirements for On-Premises installations of PoliteMail?
- Where can I find the latest release notes for PoliteMail?Updated
- Does Outlook for the desktop really still use Internet Explorer?
- What is involved in upgrading from one version of PoliteMail to another?
- How do I install a modern Add-in using a URL?
- Why have my email metrics and Open Rates dropped since my upgrade?New
- What kind of policy does PoliteMail have around AI?
- PoliteMail Ideas Portal
- Contact PoliteMail Support
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- About the Commlytics Dashboard
- What is the Influencer Score and how is it calculated?
- How do I filter a Commlytics report for a specific Team?
- What is Commlytics?
- How do I install Commlytics?
- Commlytics is installed, but I don't see it!
- How do I view Commlytics for a specific channel or chat?
- I get blocked when I try to install Commlytics!
- Adding a Play button OverlayNew
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