What do the different Send Statuses mean?

Applies To:   PoliteMail Desktop    PoliteMail Online   □ PoliteMail O365

Version: □ 4.94   □ 4.97   5.x

Send Status

The Scheduled Sends window now displays icons that indicate the current status of each message.  This replaces automated email notifications, which can be a distraction and are quickly outdated.

Use Case: If a user needs to cancel a scheduled message to update the contents, they can view all statuses at a glance from the Send Status window.  They can then select the message they need to change and edit it from the ‘Actions’ button.

Status Descriptions


Enabled.  The message has been created and a Scheduled Send has been selected, but the message has not yet been added to the send queue.

Queued.  The message has been added to the send queue for delivery at the specified time.

Sending.  The message is in the process of being sent.  The time to send may vary significantly depending on the message size and number of recipients.

Disabled.  The message has not yet been sent, and the scheduled send has been cancelled by the user.  The message remains in the Scheduled Send window and can be re-enabled at any time (provided the scheduled send time has not passed).

Error.  An error occurred during delivery.  This is usually caused by a disruption at the SMTP server, such as the server being taken down for maintenance without checking if a message is in mid-delivery first.

Other Notes

  • Because the PoliteMail application is multi-threaded, it is possible for one message scheduled for delivery at the same time as an already-scheduled message to be before the other.  This does not mean the prior message has an error.
  • Selecting a scheduled message will open a panel on the right that displays its send properties.   If the message is in the middle of sending, these properties will be grayed out.