Images Appearing With a Red X or an Error and Not Displaying

Applies To:  ■ PoliteMail Desktop    ■ PoliteMail Online   □ PoliteMail M365

Version:  ■ 4.9   ■ 5.0   ■ 5.1+

DESKTOP If you’re using PoliteMail and a red X is appearing when you are using Add Image, or if the image does not display when being received, here are a few settings you can check:

1. Open Internet Options, found in your Control Panel.
2. Click on the 'Advanced' tab and scroll down to the 'Security' section.
3. Find the “Do Not Save Encrypted Pages to Disk” option.  If this is enabled, this is likely the cause of the issue.  Uncheck the box and click 'OK'.

If the problem persists, check the Trust Center settings in Outlook (desktop only):

1. Outlook File > Options > Trust Center > Trust Center Settings > Automatic download
2. Look at the “Don’t download pictures automatically in Standard HTML email messages” setting
3. Uncheck this if it is enabled

Images Not Displaying in PoliteMail Online

ONLINE If an image or video is not showing in PoliteMail Online but does appear in PoliteMail for the desktop, this may due to the Content Security Policy (CSP) in your PoliteMail configuration.  For maximum security, content from outside domains may be blocked by PoliteMail, and the domain the content is from must be whitelisted.  This is a simple configuration update and can be done quite easily by contacting server support at PoliteMail.