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My images show as the wrong size or are not lining up
Are recipients sending you screen shots of poorly laid-out emails, when you know you sent them correctly? Verify You're Not Using a Previously Sent Template First, make sure you are not using a previously sent template including a forwarded emai...
Images are not displaying on mobile devices. How do I prevent Outlook from automatically embedding them?
First, make sure you are using PoliteMail’s Add Image feature. This will place your images into your email as an HTML reference, instead of embedding them.  If, despite using the PoliteMail > Add Image command, the images are still showing up a...
Embedded Images for an Appointment/Meeting Do Not Work in Your Current Version of Outlook Error
You must have Outlook version 2016+ installed to embed images in appointments or meetings. If you have PoliteMail version 4.9 and above, you can use PoliteMail's Add Image feature to add images to your Outlook Calendar invites. ...
Images are not loading with Add Image
This usually happens if .jpg images were saved in CMYK format instead of RGB format. If you load the image into your image editing software and resave the image in RBG format, the Add Image command will work. Graphic images for email should be in w...
Why are there extra image attachments after I send a message?
As a best practice, its recommended to use PoliteMail's Add Image feature. However, if you paste images into your email, or use Outlook’s Insert picture command, Outlook will place the images into your email as file attachments. When you send to...
My Images are not scaling within Templates
If you are using a PoliteMail template and images are not scaling while the text and table are, you can use the mo_re100% fix that allows the images to scale with text and table. Right click the image and click Edit Alt Text (format picture in ...
Add Image Pull-Down Menu Not Showing Images
Due to a limitation within Outlook, the Add Image pull-down menu can only display 999 results. If there are 1000 images loaded into the content library, the Add Image pull-down menu will appear blank. Clearing some lesser used items out of your Cont...
Images Appearing With a Red X or an Error and Not Displaying
If you’re using PoliteMail and a red X is appearing when you are using Add Image, or if the image does not display when being received, here are a few settings you can check: Open Internet Options, found in your Control Panel. Click on the 'Adva...
Images are not displaying correctly on an iPhone
When you send an Outlook email with more than 250KB of images to a iPhone, the iPhone email app will treat all images over that as file attachments, displaying them at the bottom of the email message when downloaded. When you paste images into an O...
Embedding a Video isn't working
Video Troubleshooting Due to restrictions with COM Add-ins with Outlook for the Windows desktop, it is recommended to embed video using PoliteMail Online for a better experience. If embedding video in a PoliteMail message from the desktop versio...