Applies To: ■ PoliteMail Desktop ■ PoliteMail Online ■ PMUA ■ PoliteMail M365
Version: ■ 4.9 ■ 5.0 ■ 5.1+
Sometimes you may want to send a message from a different or shared email address, such as sending on behalf of someone else or from communications@company.com, for example.
PoliteMail has three different From Verification modes that are set up by your Administrator: None, Managed, and Strict.
* None means that you can change the from address to any valid email address you wish.
* Managed means that an Administrator must set up and approve any email address you wish to send from. If you enter an email address that you are not yet approved to use, the Administrator will be notified to give approval first.
* Strict means all from addresses have been set and an Administrator cannot approve any requests.
Click the tab below that corresponds to the PoliteMail interface you are using:
Compose a new email and click on Options > From. The From field will display above the To field where you should see your email address. Clicking the From button will display a list of the from addresses you currently are allowed to send from.
If the Verification Mode is set to None, you can delete any From address currently in the From field and enter any valid From address you wish.
If the Verification Mode is set to Managed, entering an email address that is not in your approved list will open a dialog asking if you want the Administrator to be contact to give approval. You can then either request approval or change the From address to one you are already authorized to use.
If the Verification Mode is set to Strict, you are limited to only the From addresses shown when you click the 'From' button; sending from any address other that those you are approved to use will be blocked.
Click the 'From' button in the upper left to view your authorized From addresses.
If the Verification Mode is set to None , you can delete any From address currently in the From field and enter any valid From address you wish.
If the Verification Mode is set to Managed, entering an email address that is not in your approved list will open a dialog asking if you want the Administrator to be contact to give approval. You can then either request approval or change the From address to one you are already authorized to use.
If the Verification Mode is set to Strict, you are limited to only the From addresses shown when you click the 'From' button; sending from any address other that those you are approved to use will be blocked.
Compose a new email, click on the Options tab in the Ribbon, and select 'Show From'.
If the Verification Mode is set to None , you can delete any From address currently in the From field and enter any valid From address you wish.
If the Verification Mode is set to Managed, entering an email address that is not in your approved list will open a dialog asking if you want the Administrator to be contact to give approval. You can then either request approval or change the From address to one you are already authorized to use.
If the Verification Mode is set to Strict, you are limited to only the From addresses shown when you click the 'From' button; sending from any address other that those you are approved to use will be blocked.
Entering an Invalid From Address
If you enter an invalid From address, Outlook for the Desktop will return an error and the send will be canceled. In PoliteMail Online or PoliteMail for M365, however, the message will fall back to your default PoliteMail mailbox.
