Articles
How do I update to the latest version of PoliteMail?
Gain an overview of PoliteMail software upgrade procedures, including automatic updates for online users, steps for desktop add-ins, license considerations, release schedules, and best practices for maintaining the latest version.
How do I turn PoliteMail Measurement on?
Learn how to turn on PoliteMail measurement for any platform of PoliteMail.
Am I Logging On to PoliteMail with Single Sign-On or Password Authentication?
Easily determine if your Outlook authentication uses Single Sign-On or Password Authentication and get clear steps on what to do for each scenario, including troubleshooting tips for login issues.
How do I do a password reset for users?
Learn how to quickly reset the password for a PoliteMail user.
Is PoliteMail Online built on SharePoint Online? They look similar.
PoliteMail online is not built on Sharepoint online, but the interfaces are indeed similar. Since they are different, however, additional 365 capabilities like building flows to automate email sends are not currently available. We have integration...
How do I send from a different email address?
How to send from a different email address in any PoliteMail platform.
How do I resize images in Paint and Paint 3D?
Learn how to properly resize images for PoliteMail templates to maintain layout and quality. This guide covers step-by-step instructions using Paint and Paint 3D to fit images to template placeholders without stretching or losing structure.
How do I transfer data to a new user without losing information?
In order to transfer to a new user without losing their information, you will want to follow the instruction in this article: Adding, Replacing, Migrating, and Deleting Users . ...
How do I turn Opt-Out on or off?
Learn how to turn on opting in or out for a message you plan to send via PoliteMail.
How Do I Disable The PoliteMail Add-in?
This article gives simple steps to disable the PoliteMail COM Add-in from Outlook for the Windows desktop.
How do I uninstall PoliteMail?
This article explains how to completely uninstall PoliteMail from your PC.
What's changed in the new PoliteMail Builder?
Discover the redesigned PoliteMail Builder in version 5.10, featuring an intuitive interface, folder organization, customizable templates, direct access to AI/B testing, and mobile message previews for a streamlined content creation experience.
Which Versions of Outlook Does PoliteMail Support?
PoliteMail supports Outlook 2013+ as well as Outlook 365 (the "new" Outlook or Outlook.com).
PoliteMail Free Trial vs. PoliteMail Pilot Program
PoliteMail offers a free trial for Outlook email tracking, allowing 100 tracked messages with limited server integration. For full internal communications testing with Exchange groups, a dedicated Pilot Program is available.
Does PoliteMail Work With Microsoft 365 Hosted Exchange?
Enhance your email communications with PoliteMail, now available through Microsoft 365 and PoliteMail Online. Learn about configuring PoliteMail Server with Exchange Service Accounts, custom Office 365 solutions, and secure cloud architecture for seamless enterprise integration.
Is PoliteMail Compatible With A Mac?
PoliteMail Online will work on a Mac, as well as PoliteMail for Microsoft 365 and the new Outlook, since these are both online. PoliteMail for the Desktop requires the Windows desktop version of Office. Microsoft does not support any add-ins fo...
Will PoliteMail Work in Citrix Environments?
Learn how PoliteMail can integrate into a Citrix environment for maximum productivity!
Is PoliteMail compliant with CASL?
Learn about Canada's CASL anti-spam law, its strict opt-in requirements for commercial electronic messages, potential penalties, and how PoliteMail ensures full compliance for senders.
Where is PoliteMail located?
Although we have employees worldwide, our headquarters is located in beautiful Portsmouth, New Hampshire, USA. ...
What is the difference between a COM Add-In and an Outlook/Modern Add-In?
Compare COM Add-Ins and Outlook (Modern) Add-Ins for Outlook: discover how traditional Windows-specific plugins differ from modern web-based add-ins in compatibility, integration, and installation.
Exactly what information is processed and stored by PoliteMail?
PoliteMail details the types of user, recipient, message, and interaction data it processes and stores, including required fields, encryption methods, and handling based on different measurement modes, ensuring data security and transparency.
How can I perform an ALLUSERS install?
A step-by-step guide for installing the PoliteMail Desktop Client for all users on Windows, including instructions for using the Command Prompt with admin rights and ensuring installation to the correct system folder.
What is Syncronym?
An introduction to Syncronym by PoliteMail, an ETL tool that automates and simplifies distribution list management for organizations by synchronizing data from HR, AD, and payroll systems, offering flexible deployment options and dynamic contact list creation.
How do I fill out the CSR Form for a Branded Hostname?
Gain step-by-step guidance on completing a CSR form for branded hostnames with PoliteMail, including mandatory fields, examples, and key details for deploying secure, company-specific subdomains.
What exactly happens when a message is deleted, and can I get it back?
This summary explains the data deletion and recovery process, including timelines for message and person record removal, backup retention periods, and the procedures and limitations involved in restoring deleted data.
Why does PoliteMail require Anonymous Authentication in IIS?
Learn about HTTP authentication methods such as anonymous and basic authentication, and discover how SMTP services are used for secure and efficient email delivery in environments like PoliteMail and IIS.
Does PoliteMail work with the new Outlook?
Get an overview of the new Outlook’s web-based features, its pros and cons versus the desktop version, and learn how PoliteMail’s 365 add-in integrates with the new platform—including its functionality, exceptions, and deployment methods.
Why can't I use Rich Text Formatting (RTF)?
Learn how PoliteMail uses HTML formatting for accurate email measurement, and why converting RTF content can cause formatting and tracking issues in recent versions.
What is my host name to log into PoliteMail?
Your hostname is needed to log into PoliteMail. Learn what it might be or how to find it.
Does PoliteMail support WS Fed?
With support for SAML 2.0 and OpenID, SSO protocols with better features and security, PoliteMail for the Outlook desktop can be configured to work with WS-Fed. PoliteMail Online is not compatible with WS-Fed.
How long does the PoliteMail COM add-in take to load?
Discover how the PoliteMail COM add-in maintains optimal performance in Outlook, featuring an average delay load of 1 to 3 seconds and its placement on the 'Always Enable' list for reliability.
How do I install PoliteMail?
Learn how to install and access PoliteMail using Password Authentication, Single Sign-On, Outlook Desktop, PoliteMail Online, and PoliteMail for M365. Step-by-step instructions ensure a seamless setup and usage experience for all users.
What edition of PoliteMail am I using?
PoliteMail is available in three different editions, or interfaces:
Edition
Description
How to Tell if You're Using it
PoliteMail for the Outlook Desktop
This is the original interface of PoliteMail, and is a...