New Articles

  1. Does PoliteMail work with third-party template providers such as BeeFree? New

    Beefree is a popular online repository of email templates that are designed to be easy to create, alter to your taste, and then export to a variety of email applications, including Outlook for the Web and Gmail. PoliteMail Online now gives y...
  2. What is needed to set up Syncronym for online use? New

    A description of the tasks and resources needed to set up SyncroNym Online.
  3. Invitation from a shared calendar doesn't look like it sent Updated

    Situation:  You send a calendar invite from a shared calendar to a PoliteMail list.  Although the invitation does appear in the recipient's inbox, it looks like a regular email message - there is no meeting information, and there are no Accep...
  4. How does the From address display when I send a message?

    Learn how your Entra ID and PoliteMail display names are used in email communications: Entra ID applies with Receive Connectors, internal messages, and no Mail Gateway; PoliteMail names are used otherwise. Easily update your PoliteMail display name via Mailing Lists > People in your settings.
  5. Some color shows in my message that didn't show in the preview

    If you see colors, such as what appear to be bars of color along the top or bottom of the message, check to see if there is a background color on a table.  It might be bleeding through and show in the email body background. ...
  6. Title and date/time show incorrectly when joining a meeting on Teams sent from a Shared Mailbox

    If you set up a Teams meeting from a Shared Mailbox and send it via PoliteMail, the recipient may see the title and time slots will display incorrectly. This appears to be a known Microsoft issue with no currently known fix.  However, there are...
  7. How can I quickly switch between PoliteMail for M365 and PoliteMail Online?

    Switching Between PoliteMail 365 and PoliteMail Online PoliteMail for Microsoft 365 is a handy way to access the features of PoliteMail when using the "new" Outlook or outlook.com.  However, only PoliteMail for the Windows desktop or PoliteMail...
  8. "Preparing Message" displays when viewing a message

    PoliteMail uses Microsoft's Adaptive Card technology for M365 measurement.  As a result, some technical prerequisites must be in place to prevent recipients from seeing a "Preparing Message" box display when trying to view the message. Enable...
  9. What does it mean if there are sends that have not been processed yet?

    If you receive a dialog box that says there are sends that have not been processed yet, it does not mean that your messages have not all been sent!  Instead, it means that the Campaign metrics report has not been run since additional data has bee...
  10. PoliteMail for M365 using EWS no longer works

    EWS Deprecation If you are currently using Exchange Web Services (EWS), Exchange user identity tokens and callback tokens are deprecated and will be turned off starting February 17th, 2025.  You can read more about the deprecation of the EWS to...