New Articles

  1. Can I access PoliteMail from this Knowledge Base? New

    No.  If you see an 'Internal Login' link in the upper right of this application, that is for internal PoliteMail employees to access internal content. You can access PoliteMail from Outlook for the Windows desktop if it has been installed; you w...
  2. What kind of policy does PoliteMail have around AI? New

    PoliteMail AI Model Governance This policy outlines the governance framework for the use of the AI models utilized within our commercial applications, including but not limited to, the Mistral Large Language Model (LLM), the Llama LLM, and the ...
  3. How do I connect my PoliteMail data to an Excel file?

    Log in to your PoliteMail for Outlook or PoliteMail Online account. From Excel, open the PoliteMail Advanced Analytics Dashboard.xlsx file.  If you do not have this file, contact your friendly PoliteMail sales representative and they can p...
  4. From Metrics Display as "Hidden"

    There may be time when you wish to see the From metrics for a From address that you use and the metrics display will only show "Hidden" in each column.  If you see this, it is because the metrics are hidden if the From address is also used by an...
  5. What is the Advanced Analytics Dashboard?

    PoliteMail metrics are awesome and powerful, but if your reporting is typically in Excel or you use dashboards through PowerBI, wouldn't it be even better if metrics data could link with Excel or PowerBI in real time? The Advanced Analytics Das...
  6. How does Copilot work with PoliteMail?

    Copilot and PoliteMail FAQ Is Copilot available for all versions of Outlook? According to Microsoft , Copilot is available for the new Outlook for Windows, Outlook 365, and the classic Outlook for the Windows desktop.  Copilot for the new O...
  7. User Authentication with SAML and Entra ID

    SAML SSO with Entra ID SAML SSO with  Entra  ID  needs to be created from the Enterprise Applications interface. This is different from OpenID Connect, in which applications are created from App Registrations because they  require  AP...
  8. What is the difference between Simple Implementation and Technical Implementation?

    PoliteMail Implementation Method Comparison  Simple  Ideal for M365, Outlook desktop, and SaaS users in organizations from 500 to 20,000 employees.  Technical  Ideal for large enterprises sending high volume (>20...
  9. How do I perform the Simple Implementation of PoliteMail?

    PoliteMail Simple Implementation General information on installing and accessing PoliteMail can be found here . M365 Add-In Permissions For our simple implementation, a Technical Admin user (typically an M365 Admin) will create the PoliteMail...
  10. How do I install PoliteMail?

    Installing PoliteMail There are two possible ways to log in to PoliteMail: 1) Password Authentication, or 2) Single Sign-On through an already established authentication protocol. Your IT department will choose the one that best fits your organ...