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Created On: 04/16/2025
in Troubleshooting Messages
If you set up a Teams meeting from a Shared Mailbox and send it via PoliteMail, the recipient may see the title and time slots will display incorrectly. This appears to be a known Microsoft issue with no currently known fix. However, there are...
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Created On: 04/15/2025
in Getting Started
Switching Between PoliteMail 365 and PoliteMail Online PoliteMail for Microsoft 365 is a handy way to access the features of PoliteMail when using the "new" Outlook or outlook.com. However, only PoliteMail for the Windows desktop or PoliteMail...
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Created On: 04/03/2025
in Troubleshooting Messages
PoliteMail uses Microsoft's Adaptive Card technology for M365 measurement. As a result, some technical prerequisites must be in place to prevent recipients from seeing a "Preparing Message" box display when trying to view the message. Enable...
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Created On: 03/27/2025
in Sending PoliteMail Campaigns If you receive a dialog box that says there are sends that have not been processed yet, it does not mean that your messages have not all been sent! Instead, it means that the Campaign metrics report has not been run since additional data has bee...
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Created On: 03/21/2025
in Troubleshooting Outlook
EWS Deprecation If you are currently using Exchange Web Services (EWS), Exchange user identity tokens and callback tokens are deprecated and will be turned off starting February 17th, 2025. You can read more about the deprecation of the EWS to...
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Creating a Bookmark in PoliteMail Online Version 5.25 and later of PoliteMail supports anchor tags, which allows you to insert a link at any part of your message that takes the recipient to another part of the same message. This is useful with...
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Created On: 03/14/2025
in Managing Content
Mobile devices have a very high pixel density (pixels per inch, or ppi), and this means that some images that might appear fine on a lower resolution desktop monitor appear fuzzy on a phone. To address this, we recommend the source image you pl...
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The new toolbar layout in version 5.25 is designed to be more intuitive in its layout, as well as be more responsive. Please note the new toolbar layout is visible only if you have the new PoliteMail Builder enabled. Top Row The top row...
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Created On: 03/04/2025
in Sending PoliteMail
Adding emoji works in both PoliteMail for the desktop as well as PoliteMail Online. To quickly insert a variety of emojis and smileys into the subject line of your email, you can use a built-in emoji keyboard, which is available on both Windows...
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No. You can access PoliteMail from Outlook for the Windows desktop if it has been installed; you will see PoliteMail as an option in the Ribbon. You can access PoliteMail from Microsoft 365 if it has been installed; you will see the PoliteMai...