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Created On: 12/17/2024
in Getting Started
PoliteMail Implementation Method Comparison
Simple Ideal for M365, Outlook desktop, and SaaS users in organizations from 500 to 20,000 employees.
Technical
Ideal for large enterprises sending high volume (>20...
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Created On: 12/17/2024
in Getting Started
PoliteMail Simple Implementation General information on installing and accessing PoliteMail can be found here . M365 Add-In Permissions For our simple implementation, a Technical Admin user (typically an M365 Admin) will create the PoliteMail...
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Installing PoliteMail There are two possible ways to log in to PoliteMail: 1) Password Authentication, or 2) Single Sign-On through an already established authentication protocol. Your IT department will choose the one that best fits your organ...
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Created On: 11/26/2024
in Sending PoliteMail
Starting with version 5.2 of PoliteMail, you can view what other people are planning to send in the future with an Editorial Calendar! You will see an icon to switch to Calendar View when viewing the list of Scheduled Sends. This is a very vis...
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Created On: 11/26/2024
in Sending PoliteMail
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The average delay load is 1 to 3 seconds for the PoliteMail COM add-in. In addition, PoliteMail is placed in the 'Always Enable' list to prevent it from getting disabled by an automatic process in Outlook.
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Created On: 11/13/2024
in Commlytics The issue you're experiencing is likely because the Commlytics app needs to be allowed by your organization's Microsoft 365 (M365) administrator. To resolve this, your M365 administrator will need to add Commlytics to the list of allowed apps in...
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Currently there is no option to delete a From address, as email addresses are typically removed from Exchange or Entra ID. However, versions 5.1 and later of PoliteMail allow you to disable a From address so it can no longer be used. Go to S...
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Created On: 11/05/2024
in Troubleshooting Messages
If you copy and paste a link from SharePoint into a message that you are composing in PoliteMail for the Outlook Desktop, Outlook will automatically replace the font of your link with your default font used in Microsoft Office. As a workaround,...
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Created On: 11/04/2024
in Troubleshooting Outlook This seems to be specific to using Outlook on the MacOS desktop and signing out using EntraID. The only way to sign out is to clear your cache in your default browser first, and then reload the application.