New Articles

  1. The font of my link is not consistent with my Template on the Outlook Desktop. New

    If you copy and paste a link from SharePoint into a message that you are composing in PoliteMail for the Outlook Desktop, Outlook will automatically replace the font of your link with your default font used in Microsoft Office. As a workaround,...
  2. Active Links are not working! New

    What are Active Links? An Active link is a hyperlink that is currently being interacted with the user. Whenever a user holds the mouse button on the link or right-clicks on it, it will change its color into red, and this is when the link will be ...
  3. I get a CSP Violation error when trying to view a video in Outlook online. New

    If you are sending a tracked video using an embed link in Outlook, note that the video will play only if the video is hosted on Microsoft-hosted domains, such as "office365.com", "office.net", "static.microsoft", "skype.com", "office.net", "office...
  4. When I sign out of PoliteMail, I'm automatically getting signed back in. New

    This seems to be specific to using Outlook on the MacOS desktop and signing out using EntraID.  The only way to sign out is to clear your cache in your default browser first, and then reload the application.
  5. Does PoliteMail support WS Fed?

    With support for SAML 2.0 and OpenID, SSO protocols with better features and security, PoliteMail Online is not compatible with WS-Fed.
  6. What is my host name to log into PoliteMail?

    Your hostname is the same as your server connection, which is usually yourcompany.pmail.com.  Some companies may use specially branded hostnames , but that is the default. ...
  7. My messages is showing multiple opens in Microsoft Edge!

    Microsoft's Edge browser contains a feature in which links contained in a message viewed in Outlook will open while at the same time displaying the message in the side panel.  This can be convenient in that it allows the user to view both the linke...
  8. How do I view Commlytics for a specific channel or chat?

    To view Commlytics for a Teams Chat or Channel, first open the Chat or Channel that you want to view the Commlytics for. At the top of the screen, you should see a few tabs, such as 'Chat', 'Shared', and perhaps some others.  Next to these, there i...
  9. Commlytics is installed, but I don't see it!

    If you've installed Commlytics but don't see it, click on the “meatball” button (…) on the left side of the Teams screen. A small window will appear that displays all the additional apps you have installed, and you should see Commlytics in there....
  10. How do I install Commlytics?

    If your organization has made Commlytics available to you, just click on the ‘Apps’ button on the left side of the Teams window.   Apps already approved by your organization will display first; click on the ‘Add’ button next to Commlytics ...