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Created On: 07/25/2024
in Sending PoliteMail The best way to suppress all replies to a message is to send from a nonexistent email address, such as do-not-reply@yourcompany.com. You will need to add this email address to the From Management window (if you're using an older version of Polit...
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Created On: 07/17/2024
in Sending PoliteMail Templates By design, recipients (the To, cc, and bcc fields) are NOT included when you save a Template. This helps prevent Messages from accidentally being sent to the wrong lists and/or recipients. Note, however, that recipients ARE included in Drafts . ...
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Created On: 07/02/2024
in Commlytics The option to filter a Commlytics Report can be found on the right side of the screen in the same row as the 'Generate Report' button at the top of the screen. Note that this button is only available when viewing a report for a Team or Channel, no...
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Created On: 07/02/2024
in Commlytics The Influencer Score is intended to be a gauge of the reach of a Teams user's messages. It is calculated as the number of members sent to multiplied by the number of messages sent. For example, a Teams user who sent 8 messages to a total of 65 peop...
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Created On: 07/02/2024
in Commlytics
The Commlytics Dashboard contains a lot of useful insights! Here's a breakdown:
Export the report as a .csv or .pdf file.
The settings icon allows you to clear the cache, reset all excluded topics so they're visible again, or re...
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Created On: 06/25/2024
in Managing Lists
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Created On: 06/19/2024
in Troubleshooting Messages You may receive a warning if your messages are over 500KB in size. This is because larger messages can take a longer time to send and, in some cases, cause PoliteMail to bog down completely (especially if sending to many thousands of recipients). ...
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Created On: 06/11/2024
in Upgrading Although Microsoft does plan to phase out the classic Outlook for the Windows desktop, there are no plans for a full shutdown until at least 2029. Users will receive advance notice of at least 12 months to opt out of the "new" Outlook, and an addit...
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Yes! Starting with version 5.15 , messages you compose will auto-save as a Draft every five minutes. This time interval is a setting that can be adjusted by your System Administrator. Note that this is with PoliteMail Online only as Outlook fo...
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Creating Safe Links Exceptions Safe Links is a feature in Microsoft Defender for Microsoft 365 which scans links in email messages, Teams, and other 365 applications during mail flow. This security feature is in addition to any other anti-spam or ...