New Articles

  1. Does PoliteMail work with MAPI? New

    The Messaging Application Programming Interface (MAPI) is an API for Microsoft Windows which allows programs to become email-aware. Outlook for the Windows desktop fully supports MAPI, and PoliteMail will function perfectly well in those environm...
  2. Why can't I use Rich Text Formatting (RTF)?

    PoliteMail and Rich Text Formatting PoliteMail relies on HTML formatting for templates to show as intended and measurement to work accurately.  As a result, converting RTF can lead to formatting issues that may cause measurement to be inac...
  3. How do I update the Graph secret?

    To update the secret in Graph, you will need to go to the Microsoft Entra Admin Center.  If logged into your network, you can access the Admin Center (if you have Admin rights) at https://entra.microsoft.com . Browse to  ...
  4. What is the difference between sending via the PoliteMail Server versus via Outbox?

    Sending via the Outbox is useful in that it allows you to send messages without having to configure a mail flow.  However, it is not recommended when sending to more that roughly 2000 recipients per message.  As a result, PoliteMail will ...
  5. Does PoliteMail work with the new Outlook?

    Yes!  Here's some more information: What is the New Outlook? You may have noticed or have even tried the new Outlook by clicking on the toggle in the upper right corner. The new Outlook is a completely different version of Outlook compa...
  6. How do I clear the cache with the new Outlook / Outlook 365?

    Because PoliteMail uses WebView2 for faster performance, clearing the cache in the new Outlook or Outlook for M365 is not as straightforward. From the new Outlook or Outlook for M365, compose a new, blank message first, and then click on the Pol...
  7. How exactly is Engagement Rate calcuated on a Metrics Report?

    The Engagement Rate on a Metrics Report takes into account both the average amount of time spent reading the message compared to the calculated time to read and the unique click rate of the message.  At the same time, the formula is designed ...
  8. How do I create or edit a link in PoliteMail Online?

    The easiest way to create or edit a hyperlink in PoliteMail Online is to select the hyperlink (or word that you want to be the hyperlink) and press Control-K, which is a fairly standard keyboard shortcut to create or edit a link in any applica...
  9. What does the Sync button do when viewing my Lists?

    If a custom field value in a Filtered List is changed, it might not be reflected in the Filtered List membership right away.  To address this, you can click the Sync button to update the counts on demand. Once clicked, PoliteMail will d...
  10. Why does PoliteMail require Anonymous Authentication in IIS?

    Authentication and SMTP Services HTTP Authentication Authentication, or the process of identifying who the client is (usually for determining the level of access to grant), is supported in the HTTP protocol with several possible authentication sch...