-
Created On: 11/13/2024
in Commlytics The issue you're experiencing is likely because the Commlytics app needs to be allowed by your organization's Microsoft 365 (M365) administrator. To resolve this, your M365 administrator will need to add Commlytics to the list of allowed apps in...
-
Currently there is no option to delete a From address, as email addresses are typically removed from Exchange or Entra ID. However, versions 5.1 and later of PoliteMail allow you to disable a From address so it can no longer be used. Go to S...
-
Created On: 11/05/2024
in Troubleshooting Messages
If you copy and paste a link from SharePoint into a message that you are composing in PoliteMail for the Outlook Desktop, Outlook will automatically replace the font of your link with your default font used in Microsoft Office. As a workaround,...
-
Created On: 11/04/2024
in Troubleshooting Outlook This seems to be specific to using Outlook on the MacOS desktop and signing out using EntraID. The only way to sign out is to clear your cache in your default browser first, and then reload the application.
-
Created On: 11/04/2024
in Troubleshooting Images
If you are sending a tracked video using an embed link in Outlook, note that the video will play only if the video is hosted on Microsoft-hosted domains, such as "office365.com", "office.net", "static.microsoft", "skype.com", "office.net", "office...
-
With support for SAML 2.0 and OpenID, SSO protocols with better features and security, PoliteMail Online is not compatible with WS-Fed.
-
Created On: 10/28/2024
in Troubleshooting Messages
What are Active Links? An Active link is a hyperlink that is currently being interacted with the user. Whenever a user holds the mouse button on the link or right-clicks on it, it will change its color into red, and this is when the link will be ...
-
Your hostname is the same as your server connection, which is usually yourcompany.pmail.com. Some companies may use specially branded hostnames , but that is the default. ...
-
Created On: 09/19/2024
in Troubleshooting Metrics Microsoft's Edge browser contains a feature in which links contained in a message viewed in Outlook will open while at the same time displaying the message in the side panel. This can be convenient in that it allows the user to view both the linke...
-
Created On: 09/13/2024
in Commlytics To view Commlytics for a Teams Chat or Channel, first open the Chat or Channel that you want to view the Commlytics for. At the top of the screen, you should see a few tabs, such as 'Chat', 'Shared', and perhaps some others. Next to these, there i...