Articles
My Metrics are only counting one device.
In some instances, a user may need to update a recipient count for aggregate sending. This usually occurs when there is an error in Getting Recipient Count. A user will notice that the metrics will only count 1 device. Manually Updating a Send Co...
Not all contacts are showing up in a Metrics report
You've sent a PoliteMail message. Now, when you check your metrics report, it’s only displaying metrics for some of your contacts. This usually happens when your contacts have different owners. When you import a list, or manually update an exist...
Metrics Won’t Export from the Metrics Report in PoliteMail Version 4.8
A known issue in PoliteMail 4.8 is the inability to export some metrics from the Metrics report. This issue is currently being addressed and will be fixed upon the new release in PoliteMail 4.9. There is a workaround to export the metrics if needed...
My messages is showing multiple opens in Microsoft Edge!
Microsoft's Edge browser contains a feature in which links contained in a message viewed in Outlook will open while at the same time displaying the message in the side panel. This can be convenient in that it allows the user to view both the linke...