Applies To: ■ PoliteMail Desktop □ PoliteMail Online ■ PoliteMail O365
Version: □ 4.94 □ 4.97 ■ 5.x
Because PoliteMail uses WebView2 for faster performance, clearing the cache in the new Outlook or Outlook for M365 is not as straightforward.
- Open the new Outlook or Outlook for M365, and then close it again.
- Open a Command Prompt (cmd).
- Enter the text below. Olk.exe is a file responsible for the storage and management of temporary files used by the new Outlook.
olk.exe --devtools
- A DevTools window will display. Click on the 'Application' button in the toolbar.
- You will be prompted to sign in; don't worry if your first attempt to sign in is not successful, just try to sign in again. A directory will display.
- Scroll to Storage > Local Storage. Right-click on the first link under Local Storage and select 'Clear'.
- Scoll to Cookies. Right-click on the first link under Cookies and select 'Clear'.
The cache should now be cleared and can re-open Outlook.