Applies To: ■ PoliteMail Desktop ■ PoliteMail Online ■ PoliteMail M365
Version: □ 4.94 □ 4.97 ■ 5.x
Adding Video to a Message
Because your message can be sent to thousands of recipients and thus create a very large process time for the server, videos are not uploaded; your video needs to reside somewhere that is accessible via URL.
Option One: The Insert Video Button
Use the 'Create Video Message' button to place a video into your message, and this is the recommended method of inserting a video if you are using the Beefree Editor. Using this button will open a window where you can insert the URL to your video, as well as select the thumbnail image, whether from another URL or from the video.
Notes
- Due to limitations with the COM add-in in Outlook for the desktop, it is recommended to use PoliteMail Online or PoliteMail for M365 for best compatibility.
- Adding a video from the Outlook desktop requires the video to have an Access-Control-Allow-Origin: * header. Microsoft also offers a tool to troubleshoot Actionable Messages here.
- Make sure you have O365 Measurement enabled, with a valid Sender ID.
- When adding links from YouTube, do not use the url that displays in your browser's address bar; you'll want to use the share button in the video to get the correct url.
Option Two: Link to Video from an Image
If Option One is not, er, an option, another way to add a video is to first insert an image of your choice from the PoliteMail Builder, and then link a video to it when clicked. The video is NOT embedded, however; the source page where the video is stored is opened instead when clicked. This method has greater compatibility in that M365 Measurement does not need to be enabled.
- Insert your desired image from the PoliteMail Builder into your message.
Once inserted, click on the image to click on the 'Add Video Overlay' button from the floating toolbar that appears. This step and the next are optional, but allows the user to easily notice that this is a video.- A window will appear that allows you to choose from several types of 'Play' buttons.
- The 'Play' button is now added, now let's make a link to the video you want. Click on your image again and select the pencil icon in the floating toolbar.
- A window appears where you can enter the URL of your video in the 'Link' field. You can also enter any alternative text for better accessibility.
Once inserted, click on the image to click on the 'Add Video Overlay' button from the floating toolbar that appears. This step and the next are optional, but allows the user to easily notice that this is a video.
Notes
The video must be in .mp4 format. If you want to send a YouTube video, just post a link to the video instead.
- The video can be any size but it is recommended to have a height less than 480px to avoid scrolling on devices with smaller screens.
Still stuck? Try this article for more tips.
