Stopping an Email Message in Progress

Applies To: PoliteMail Desktop  □ PoliteMail Online □ PoliteMail O365

Version:  4.9    5.0    5.1+

Only Self-Hosted customers will be able to stop an email message in progress by stopping Mailflow. For Cloud customers, please click the Request Support button.

Before Proceeding

  • Your Server Connection must be set to Send Email via PoliteMail Server to stop mailflow. 
  • Starting and stopping the SMTP server will affect all PoliteMail users. If other users have emails in progress, they will be stopped also. 
  • This process should only be used under extreme circumstances and requires Admin rights in PoliteMail.

Stopping Mailflow

  1. Go to the PoliteMail tab within your Outlook window
  2. Version 5.0: Select Account > Server Info.  You will see the status of the STMP Server and if there are still messages in the queue.
    • Version 4.9x: Go to Settings > My Profile.  Scroll to the bottom and then select 'View Server Information'.
  3. If there are still emails in progress, select STOP SMTP.  You can select EMPTY QUEUE to delete the remaining messages from being sent.  
    • Do not forget to click START to restart your STMP Service when all messages have been cleared from the Queue.