Sending PoliteMail

How to measure Outlook email & use PoliteMail features, including using Templates and the PoliteMail Builder.

Campaigns

Create a series of messages and track the results.

PoliteMail Message Tools

PoliteMail Features to craft professional and efficient

PoliteMail Settings

Recommended settings for optimal performance

Templates

Create visually appealing emails with our easy to use Template Builder

Using PoliteMail with Other Applications

Integrating GIFS, videos, and 3rd party software applications with PoliteMail

Articles

Can I start work in the Online version and then continue in the Desktop version?
You can work between the different interfaces of PoliteMail as long as you save works in progress, unless you are using the Beefree Editor.
Are there any limitations to types of mailing lists you can send to with PM365 or PoliteMail online?
Access to Exchange mailing lists depends on your organization's setup. Typically, PoliteMail Online does not provide access to these lists, while PoliteMail 365 does. Distribution list optimization will be covered during your scope call.
 Saving a Message as a Draft
Learn how to use the "Save As" feature in PoliteMail to save messages as Drafts or Templates. Understand permissions, retention policies, and differences between desktop and online versions when managing saved messages.
Can I recall an email?
PoliteMail's recall function differs from standard Outlook behavior. To stop message delivery, Admins must halt mail flow and clear the queue—only possible if network delivery isn't enabled. Some emails may still send, but this method helps reduce impact.
If I send through PoliteMail Online, will the results from that email show in an older Outlook desktop results view?
PoliteMail online is only available if you upgrade to version 5.0. To view Results on the Desktop, the Desktop interface would also need to be upgraded to 5.0.
Can PoliteMail leverage attributes in Azure AD that can break down measurements by departments in a company?
PoliteMail is restricted to MS Graph list expansion and SSO authentication requests in Entra ID for security purposes.
 Viewing Sent Items
Learn how to access and download sent messages in PoliteMail using the Metrics Report. View or re-send messages, verify delivery accuracy, and understand how .msg files work for troubleshooting and reporting.
How do I access a Calendar View for Scheduled Sends?
PoliteMail 5.2 introduces Calendar View for Scheduled Sends—enabling all users to visualize, coordinate, and manage future email plans with editable time slots and scheduling tools.
Does PoliteMail support dynamic distribution lists?
With the right configuration, version 5.0 and higher of PoliteMail will support Dynamic Distribution Lists!
Can we limit the measurement modes people can use in PoliteMail Online?
PoliteMail Admins have the ability to limit Measurement Modes globally for all users.
Send via Graph
PoliteMail supports sending via Microsoft Graph for faster, secure delivery without extra configuration—ideal for high-volume, trusted email sends.
How to Clear the Global Address List (GAL) Cache
Learn how to clear the Global Address List (GAL) cache in Outlook.
Can I resend an email to only those who haven't opened a message the first time?
Resending an email to only those who haven't opened a message the first time can only be done when using Individual Measurement.
What do the different Send Statuses mean?
This article describes the various Send Statuses displayed on the Sends grid in PoliteMail.
Web-Safe Fonts for PoliteMail
Learn how PoliteMail handles font compatibility across devices and platforms, including PoliteMail Online's web font limitations and best practices for using corporate fonts in email communications.
How does auto-hyphenation work in PoliteMail?
Learn how to use Auto-Hyphenation in PoliteMail 5.1+ to improve text alignment in emails. Discover interface-specific settings, limitations across Outlook versions, and best practices for consistent formatting.
How do I prevent Outlook from automatically embedding images?
Learn how to prevent images in PoliteMail emails from being sent as attachments by using the Add Image feature. Fix Outlook settings to reduce email size and ensure proper image display across all email clients.
PoliteMail Interactions
Track email engagement in PoliteMail 5.0 using the Interactions panel. Monitor opens, clicks, and responses in real-time, with detailed metrics and customizable views for both anonymous and individual tracking.
How do I save a sent Message as a PDF?
Learn how to save a message in Outlook as a PDF.
How can I remove Measurement for a specific link or smart attachment?
Learn how to exclude specific links from PoliteMail tracking by adding ?notrack=true or ¬rack=true for Teams links. Works with Smart Attachments too.
Can I send Adaptive / Actionable Cards in a message to a shared mailbox?
Adaptive Cards are not currently supported for a shared mailbox.
Can I use simpler links in PoliteMail like I do in Outlook?
Learn how Outlook and O365 automatically create simpler, friendlier links with file icons and names for OneDrive and SharePoint files. Discover how this feature works with PoliteMail measurement and how to manually create similar links in PoliteMail Online.
How can I send a "Do Not Reply" broadcast email using PoliteMail?
The best way to suppress all replies to a message is to send from a nonexistent email address, such as do-not-reply@yourcompany.com.
How do I avoid sending competing messages from others to the same audience?
How can I see what other people are planning to send in the future?
PoliteMail 5.2 introduces Calendar View for Scheduled Sends—enabling all users to visualize, coordinate, and manage future email plans with editable time slots and scheduling tools.
How does Copilot work with PoliteMail?
Find answers to common questions about using Microsoft Copilot with Outlook and PoliteMail. Learn about availability, setup, key features like summarization and drafting, and how Copilot integrates with PoliteMail tools for enhanced email communication.
Does PoliteMail support emojis in the subject line?
Learn how to easily add emojis to your email subject lines in both PoliteMail for desktop and PoliteMail Online using built-in emoji keyboards on Windows and Mac. Add a friendly, expressive touch to your messages in just a few clicks.