Sending PoliteMail

You can work between the different interfaces of PoliteMail as long as you save works in progress, unless you are using the Beefree Editor.

Access to Exchange mailing lists depends on your organization's setup. Typically, PoliteMail Online does not provide access to these lists, while PoliteMail 365 does. Distribution list optimization will be covered during your scope call.

Learn how to use the "Save As" feature in PoliteMail to save messages as Drafts or Templates. Understand permissions, retention policies, and differences between desktop and online versions when managing saved messages.

PoliteMail's recall function differs from standard Outlook behavior. To stop message delivery, Admins must halt mail flow and clear the queue—only possible if network delivery isn't enabled. Some emails may still send, but this method helps reduce impact.

PoliteMail online is only available if you upgrade to version 5.0. To view Results on the Desktop, the Desktop interface would also need to be upgraded to 5.0.

PoliteMail is restricted to MS Graph list expansion and SSO authentication requests in Entra ID for security purposes.

Learn how to access and download sent messages in PoliteMail using the Metrics Report. View or re-send messages, verify delivery accuracy, and understand how .msg files work for troubleshooting and reporting.

PoliteMail 5.2 introduces Calendar View for Scheduled Sends—enabling all users to visualize, coordinate, and manage future email plans with editable time slots and scheduling tools.

With the right configuration, version 5.0 and higher of PoliteMail will support Dynamic Distribution Lists!

PoliteMail Admins have the ability to limit Measurement Modes globally for all users.

PoliteMail supports sending via Microsoft Graph for faster, secure delivery without extra configuration—ideal for high-volume, trusted email sends.

Learn how to clear the Global Address List (GAL) cache in Outlook.

Resending an email to only those who haven't opened a message the first time can only be done when using Individual Measurement.

This article describes the various Send Statuses displayed on the Sends grid in PoliteMail.

Learn how PoliteMail handles font compatibility across devices and platforms, including PoliteMail Online's web font limitations and best practices for using corporate fonts in email communications.

Learn how to use Auto-Hyphenation in PoliteMail 5.1+ to improve text alignment in emails. Discover interface-specific settings, limitations across Outlook versions, and best practices for consistent formatting.

Learn how to prevent images in PoliteMail emails from being sent as attachments by using the Add Image feature. Fix Outlook settings to reduce email size and ensure proper image display across all email clients.

Track email engagement in PoliteMail 5.0 using the Interactions panel. Monitor opens, clicks, and responses in real-time, with detailed metrics and customizable views for both anonymous and individual tracking.

Learn how to save a message in Outlook as a PDF.

Learn how to exclude specific links from PoliteMail tracking by adding ?notrack=true or ¬rack=true for Teams links. Works with Smart Attachments too.

Adaptive Cards are not currently supported for a shared mailbox.

Learn how Outlook and O365 automatically create simpler, friendlier links with file icons and names for OneDrive and SharePoint files. Discover how this feature works with PoliteMail measurement and how to manually create similar links in PoliteMail Online.

The best way to suppress all replies to a message is to send from a nonexistent email address, such as do-not-reply@yourcompany.com.

PoliteMail 5.2 introduces Calendar View for Scheduled Sends—enabling all users to visualize, coordinate, and manage future email plans with editable time slots and scheduling tools.

Find answers to common questions about using Microsoft Copilot with Outlook and PoliteMail. Learn about availability, setup, key features like summarization and drafting, and how Copilot integrates with PoliteMail tools for enhanced email communication.

Learn how to easily add emojis to your email subject lines in both PoliteMail for desktop and PoliteMail Online using built-in emoji keyboards on Windows and Mac. Add a friendly, expressive touch to your messages in just a few clicks.