Articles
PoliteMail Message Settings in a New Email
When you open a New Email in Outlook, you will be presented with a PoliteMail button from which you can apply several functions. If you are using PoliteMail online, these settings will be located horizontally in the toolbar under the subject l...
How Does Measurement (Tracking) Work?
PoliteMail, like all email marketing software, uses standard web-page image beacon to determine opens. Email open measurement is the result of the recipient displaying the images within the email. It is the image referenced from the PoliteMail Ser...
From Management
Starting with version 5.1 of PoliteMail, a new item has been added in the Account Settings called "Froms", which allows you to manage your From permissions in a more intuitive and powerful way. The table lists all From email addresses and...
Understanding PoliteMail Measurement Modes
Your browser does not support HTML5 video. PoliteMail offers three measurement (formerly known as tracking) modes: Aggregate (which measures the message), Individual and Anonymous (both of which measure the recipient). Aggregate Measurement A...
How to Send PoliteMail with Aggregate Measurement Through the Outbox
Aggregate measurement mode provides you with entry level metrics. Aggregate measures the message, and counts unique devices and browsers. It does not collect or store any Personally Identifiable Information (PII). With Aggregate measurement, t...
Remove Open Measurement (Tracking) For Sending Messages Via Text on a Mobile Device
To send to a mobile device in PoliteMail 5.0, you can either add the numbers manually to the To: field, or create a new distribution list with the recipients’ phone numbers and their service providers. In PoliteMail version 4.9, a distribution l...
Changing the Logo on the Survey or Poll Page
This function can be done by Admins only. When a user answers a survey or poll question, they will be brought to a separate page to view the results. You can modify this page with your company's logo or any other image. This is an Admin-only fu...
How to Use Message Tagging
Message Tagging Message Tagging is primarily used to sort and organize message results. You can then get metrics for messages sorted by Message Tagging. You can search and filter by a tag, and you can be automatically reminded to tag messages bef...
HTML Personalization Via Importing a Custom Field
Click here for version 4.9 instructions. Enable HTML Personalization PoliteMail gives you the option to import a customized field with HTML code from a .csv file and have this field appear as a Personalization option in your PoliteMail email m...
Archiving Messages
Archiving controls how your PoliteMail data is archived and cached. Users can manually update metric reports by clicking the Update button at the top of the report. Automatic updating is determined by your Report update intervals. PoliteMa...
What is the difference between sending via the PoliteMail Server versus via Outbox?
Sending via the Outbox is useful in that it allows you to send messages without having to configure a mail flow. However, it is not recommended when sending to more that roughly 2000 recipients per message. As a result, PoliteMail will automatica...
Will my messages automatically save as I create them?
Yes! Starting with version 5.15 , messages you compose will auto-save as a Draft every five minutes. This time interval is a setting that can be adjusted by your System Administrator. Note that this is with PoliteMail Online only as Outlook fo...
How do I delete a From address?
Currently there is no option to delete a From address, as email addresses are typically removed from Exchange or Entra ID. However, versions 5.1 and later of PoliteMail allow you to disable a From address so it can no longer be used. Go to S...