Articles
PoliteMail Message Settings in a New Email
When you open a New Email in Outlook, you will be presented with a PoliteMail button from which you can apply several functions. If you are using PoliteMail online, these settings will be located horizontally in the toolbar under the subj...
How Does Measurement (Tracking) Work?
PoliteMail, like all email marketing software, uses standard web-page image beacon to determine opens. Email open measurement is the result of the recipient displaying the images within the email. It is the image referenced from the PoliteMai...
Understanding PoliteMail Measurement Modes
Your browser does not support HTML5 video. PoliteMail offers three measurement (formerly known as tracking) modes: Aggregate (which measures the message), Individual and Anonymous (both of which measure the recipient). Aggregate Measurement A...
How to Send PoliteMail with Aggregate Measurement Through the Outbox
Aggregate measurement mode provides you with entry level metrics. Aggregate measures the message, and counts unique devices and browsers. It does not collect or store any Personally Identifiable Information (PII). With Aggregate measurement, t...
Remove Open Measurement (Tracking) For Sending Messages Via Text on a Mobile Device
To send to a mobile device in PoliteMail 5.0, you can either add the numbers manually to the To: field, or create a new distribution list with the recipients’ phone numbers and their service providers. In PoliteMail version 4.9, a distribu...
Changing the Logo on the Survey or Poll Page
This function can be done by Admins only. When a user answers a survey or poll question, they will be brought to a separate page to view the results. You can modify this page with your company's logo or any other image. This is an Admin-onl...
How to Use Message Tagging
Message Tagging Message Tagging is primarily used to sort and organize message results. You can then get metrics for messages sorted by Message Tagging. You can search and filter by a tag, and you can be automatically reminded to tag messages bef...
HTML Personalization Via Importing a Custom Field
Click here for version 4.9 instructions. Enable HTML Personalization PoliteMail gives you the option to import a customized field with HTML code from a .csv file and have this field appear as a Personalization option in your PoliteMail email m...
Archiving Messages
PoliteMail will automatically compile interactions into final reports once the send date reaches the Archive age you set. To archive messages and set when they will stop collecting data, open POLITEMAIL > Account ( Settings&nb...
What is the difference between sending via the PoliteMail Server versus via Outbox?
Sending via the Outbox is useful in that it allows you to send messages without having to configure a mail flow. However, it is not recommended when sending to more that roughly 2000 recipients per message. As a result, PoliteMail will ...