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PoliteMail Message Settings in a New Email
Explore PoliteMail's Outlook integration features, including measurement modes, Preflight Test Send, scheduling, recipient tools, unsubscribe options, and advanced tracking settings.
How Does Measurement (Tracking) Work?
PoliteMail uses image beacons and encoded URL redirects to measure email opens and link clicks. Learn how tracking works, how links are modified, and how internal policies can improve accuracy.
From Management
PoliteMail 5.1 introduces 'Froms' in Account Settings—an intuitive way to manage From address permissions, view approved users, and control verification modes for secure email sending.
Understanding PoliteMail Measurement Modes
PoliteMail offers Aggregate, Individual, and Anonymous email tracking modes with varying accuracy, privacy, and compliance options.
How to Send PoliteMail with Aggregate Measurement Through the Outbox
Aggregate measurement mode provides you with entry level metrics. Aggregate measures the message, and counts unique devices and browsers. It does not collect or store any Personally Identifiable Information (PII). With Aggregate measurement, t...
Remove Open Measurement (Tracking) For Sending Messages Via Text on a Mobile Device
Send SMS via PoliteMail using carrier email formats. Disable open tracking for mobile sends while still measuring link clicks and opens.
Changing the Logo on the Survey or Poll Page
Admins can customize PoliteMail survey and poll result pages by uploading a company logo via the Subscription settings menu.
How to Use Message Tagging
Use PoliteMail Message Tagging to organize, filter, and report on emails. Admins can create Tag Groups with required or predefined tag options.
HTML Personalization Via Importing a Custom Field
Enable HTML personalization in PoliteMail to insert custom HTML fields from CSVs into emails using custom fields and personalized tags.
Archiving Messages
Archiving controls how your PoliteMail data is archived and cached. Users can manually update metric reports by clicking the Update button at the top of the report.
What is the difference between sending via the PoliteMail Server versus via Outbox?
PoliteMail recommends PoliteMail server sending for large lists. Outbox is limited to ~2000 recipients; M365 Outbox offers higher limits and faster delivery.
Will my messages automatically save as I create them?
Starting with version 5.15 of PoliteMail, messages you compose will auto-save as a Draft at a time interval set by your System Administrator.
How do I delete a From address?
PoliteMail 5.1+ lets Admins disable From addresses instead of deleting them. Earlier versions require IT to remove or revoke mailbox permissions.