How do I install PoliteMail?

Applies To:  ■ New PoliteMail     ■ Legacy PoliteMail

Version:  ■ 4.9+   ■ 5.0+

Installing PoliteMail

There are two possible ways to log in to PoliteMail: 1) Password Authentication, or 2) Single Sign-On through an already established authentication protocol. Your IT department will choose the one that best fits your organization's needs. 

• If you are using Single Sign-On, your IT department will set up your login credentials. 
• If you are using Password Authentication, you will receive an email entitled, “Your PoliteMail Account is Ready,” which will include a link to the software for installation, your account password, and your unique PoliteMail Server host name.

Legacy PoliteMail

1. Click the download software link and close Outlook.
2. Double-click on the .exe file you just downloaded to launch the installer.
3. Re-open Outlook. You will be asked to make a connection to the PoliteMail Server account.
4. The Server Settings window appears.
   • Enter in the PoliteMail Server host name contained in the welcome email.
5. Click OK. The next two screens will ask you to enter in your email and password provided in the welcome email. 
6. Once you hit Sign in, you will know that you are logged into PoliteMail when you are brought to the Account tab.

New PoliteMail

New PoliteMail provides same interface on any platform!

Via Outlook

The New PoliteMail app can be installed via a Modern Add-in manifest, and will work in either classic or new Outlook.  Contact your Account Manager to get the process started.

Via Web Browser

 Enter your PoliteMail hostname (such as <https://yourhostname.pmail5.com>) in the address bar.

1. If you are using password authentication, log in with your email credentials and password. Once you are logged in, you will be taken to your Account page.