What will the overall upgrade process look like?

Once your Admin requests an upgrade, a Customer Success Manager will reach out to you to schedule a scope call. During this scope call, we will discuss your upgrade options and how best to implement version 5.0. 

Once the upgrade begins, you can expect an average 2 hour down time for the process to complete. Upgrades are usually scheduled between Monday and Thursday.  

Your users will also be emailed to take part in Flight School so they are comfortable with using the new system!