Updated Articles

  1. How do IP addresses work? New

    An Internet Protocol (IP) address is a string of numbers separated by periods. IP addresses are expressed as a set of four numbers (IPv4) — an example address might be 192.158.1.38. Each number in the set can range from 0 to 255. So, the full ...
  2. What is involved in upgrading from one version of PoliteMail to another? New

    We recommend using the most recent version of PoliteMail whenever possible.  Like any application, PoliteMail gets regular feature updates and enhancements, as well as fixes to the software as hardware and standards constantly change.   T...
  3. Is the Desktop edition updated when PoliteMail online is updated?

    It depends. While the desktop version of PoliteMail may not automatically update (depending on your permissions), you will receive a notification to update if you are using an out-of-date version of PoliteMail.
  4. Getting Started with PoliteMail for Outlook 365

    Note: This article assumes a familiarity with the various components of PoliteMail. For detailed information on Content items, Settings, Mailing Lists, and Reporting, please refer to the User Guide for either PoliteMail Online or PoliteMail for t...
  5. Adding Personalization to a Message

    Draft a new message, then select  PoliteMail > Personalization and choose the field you want to insert. The field text is inserted into your message and the data will be replaced (merged) when you Send . When you choose a personalizati...
  6. Contact PoliteMail Support

    Your browser does not support HTML5 video. If you are experiencing technical issues with your PoliteMail account, please reach out to our technical support team. PoliteMail for the Outlook Desktop:   In your main PoliteMail tab, click ...
  7. How can I move a user from one PoliteMail tenant to another?

    PoliteMail supports multiple tenants, which allows an Administrator to manage multiple instances of PoliteMail at once, but they are distinctly separate, with users unable to access or share content between tenants.  This gives large companies ...
  8. Getting Started with PoliteMail365

    Using PoliteMail for Microsoft 365 The Politemail365 Add-On is designed to give users quick access to PoliteMail measurement tools without leaving Outlook online. A user can access any content that has been stored on the PoliteMail Server, as wel...
  9. How can I add a space that will not create a line break?

    Creating non-Breaking Space Sometimes you may need to insert a space between words, but you don't want the system to force a line break there, no matter what! This is a functionality built into Windows or MacOS, not PoliteMail.  Use the...
  10. Setting PoliteMail Preferences

    Version 5.0+ Feature With 5.0, Admins can set Global Preferences and lock them. A global preference will be applied to every user on the account. For example, if the Admin sets List Expansion to Graph, and sets it as a Global Setting, all...