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The new toolbar layout in version 5.25 is designed to be more intuitive in its layout, as well as be more responsive. Please note the new toolbar layout is visible only if you have the new PoliteMail Builder enabled. Top Row The top row...
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Last Updated: 03/21/2025
in Troubleshooting Outlook
EWS Deprecation If you are currently using Exchange Web Services (EWS), Exchange user identity tokens and callback tokens are deprecated and will be turned off starting February 17th, 2025. You can read more about the deprecation of the EWS to...
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PoliteMail Online features special toolbars that are not available with PoliteMail for the Outlook desktop. A description of these is below. Note that depending on the resolution of your display and the version of PoliteMail you are using, n...
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Last Updated: 03/14/2025
in Managing Content
Mobile devices have a very high pixel density (pixels per inch, or ppi), and this means that some images that might appear fine on a lower resolution desktop monitor appear fuzzy on a phone. To address this, we recommend the source image you pl...
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Last Updated: 03/14/2025
in Managing Content
Adding Images with PoliteMail Online Using the Add Image Button If you have the URL of an image that is stored online, you can use the Add Image button to insert it into your message. Note that this can only be done with online files; to ...
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Last Updated: 03/10/2025
in Upgrading
Release Notes
Release: 5.25.5130.4290
Updates With This Release New Features
ONLINE This version introduces a new toolbar layout in PoliteMail Online to enhance the editing experience! This includes making it easier ...
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Last Updated: 03/05/2025
in Troubleshooting Messages If you are having problems sending an email tracked, where after you click Send the message goes into the Drafts folder, the PoliteMail send process has failed. The Drafts folder is located in the Folder Pane on the left hand side of Outlook. Cli...
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Last Updated: 03/04/2025
in Sending PoliteMail
Adding emoji works in both PoliteMail for the desktop as well as PoliteMail Online. To quickly insert a variety of emojis and smileys into the subject line of your email, you can use a built-in emoji keyboard, which is available on both Windows...
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Deploying PoliteMail via Manifest for Outlook 365 Click the Apps button, then click the icon to open the Admin Center . In the left panel, click Settings > Integrated Apps . A list of integrated apps displays, with a list of currently ins...
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Outlook Message Preview Preheader text is the text that appears under the Subject line in the Outlook Preview pane. It's the first few lines of the body of your email, but it can also be security notifications such as External Sender alerts. Du...