Updated Articles

  1. How can I quickly switch between PoliteMail for M365 and PoliteMail Online? New

    Switching Between PoliteMail 365 and PoliteMail Online PoliteMail for Microsoft 365 is a handy way to access the features of PoliteMail when using the "new" Outlook or outlook.com.  However, only PoliteMail for the Windows desktop or PoliteMail...
  2. What do the different options mean when I click on To: in PoliteMail Online?

    Selecting Recipient(s) in PoliteMail Online When composing a message in PoliteMail Online and you click on the "To" field, a window appears with four icons across the top from which you can select your recipients. Address Book This o...
  3.  What is the difference between PoliteMail for the Desktop, Online, and 365?

    Click here to skip directly to chart that lists all features for each version. Your browser does not support HTML5 video. PoliteMail Desktop vs Online vs 365 PoliteMail for the desktop allows you to create powerful measured email...
  4. How do I make a link at the top of a message to another part of the same message? New

    Creating a Bookmark in PoliteMail Online Version 5.25 and later of PoliteMail supports anchor tags, which allows you to insert a link at any part of your message that takes the recipient to another part of the same message.  This is useful with...
  5. Comparison Metrics

    PoliteMail gives you the ability to compare the results of two different measured messages side by side. This allows you to determine which message had a better engagement rate, for example, or how a message was received by two different busines...
  6.  Can I compare more than two messages?

    Your browser does not support HTML5 video. With version 5.05 and higher, senders can now compare multiple Metrics Reports together in a side-by-side comparison.   Using Multi-Compare When viewing Messages or Campaigns in the data grid, w...
  7. Where can I find the latest release notes for PoliteMail?

    Release Notes Release: 5.25.5188.3444 Updates With This Release New Features M365   The ability has been added to open a message in PoliteMail 365 from PoliteMail Online. General Fixes Fixed an issue where requestin...
  8. "Preparing Message" displays when viewing a message

    PoliteMail uses Microsoft's Adaptive Card technology for M365 measurement.  As a result, some technical prerequisites must be in place to prevent recipients from seeing a "Preparing Message" box display when trying to view the message. Enable...
  9.  Saving a Message as a Draft

    Save As / Drafts Your browser does not support HTML5 video. A ‘Save As’ button has been added to allow saving the message as a draft.  Anyone can view a saved message, similar to a shared mailbox. For PoliteMail for the Desktop, the ‘Save...
  10.  Using the PoliteMail Connector on Microsoft Power Automate

    What is Power Automate? Microsoft Power Automate is a Microsoft 365 application that allows users to create automated, event-driven work processes across several different applications. PoliteMail now includes a Flow Connector, so you may automa...