Updated Articles

  1. How does Segmentation work? Updated

    Segmentation You may often want to break down a Metrics Report by various segments, such as state, department, employee type, etc, beyond the Business and Region fields.   For example, you have 2 different distribution lists covering the Nor...
  2.  How to Create Custom Fields Updated

    Custom Fields can be used for further Personalization options. You can either add custom fields in PoliteMail, or import them from a CSV file when creating a mailing list. It is recommended to set up your custom fields in PoliteMail before importi...
  3. Segmentation Settings Updated

    Segmentation Settings In Version 5 of PoliteMail, there are two settings which control the segmentation reports output: Segment Size (108) and Segment Limit (213). Segment Size  s ets the minimum segment size for reporting. This can be...
  4. How to Enable and Disable O365 Measurement Updated

    Measuring iOS and macOS Devices Background Email is typically tracked and measured using small transparent images, which are remotely hosted and referenced over the internet using a standard web http/https request. Sometimes called “tracki...
  5. How does PoliteMail calculate Reading Time and Grade Level in Metrics Reports? Updated

    A section of your Email Metrics calculates the estimated time it will take to read your message. PoliteMail also uses Microsoft Word tools to calculate  readability scores using the Flesch Reading Ease and Flesch-Kincaid Grade Level t...
  6.  What is the difference between PoliteMail for the Desktop, Online, and 365? Updated

    Your browser does not support HTML5 video. PoliteMail Desktop vs Online vs 365 PoliteMail for the desktop allows you to create powerful measured emails for your internal communications, without ever leaving the Outlook application.  Us...
  7. What is Syncronym? New

    About Syncronym Employees change.  Whether it’s their name, status, role, location, division, or something else, it means someone in IT has to process the change to update your distribution lists.  This may not be a big deal for ...
  8. Email Reach, Email Readership, and Email Engagement

    You will find metric reports of Reach, Readership, and Engagement in all Campaign and Account Reports (Admin-only feature). Email Reach Email Reach is defined as the percent of your audience that have received and opened your message an...
  9. PoliteMail and Group Policy Objects (GPO)

    Group Policy Objects (GPOs) often apply a policy to Outlook throughout an organization to prevent web pages from being displayed within the Outlook client, to prevent bogus or unsecure links.  A GPO can also disable the Home Page tab on an Ou...
  10. How can I perform an ALLUSERS install?

    Installing the Desktop Client for All Users Download the PoliteMail Desktop client.  They will find it at https://<hostname>/downloadpolitemail.html. Open a command prompt with Admin rights by right-clicking on the Command Prompt app...