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Last Updated: 03/27/2025
in Sending PoliteMail Campaigns If you receive a dialog box that says there are sends that have not been processed yet, it does not mean that your messages have not all been sent! Instead, it means that the Campaign metrics report has not been run since additional data has bee...
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Although the Desktop and Online editions of PoliteMail allow you to add content by either clicking and dragging the item from the PoliteMail Builder to the compose window, or by double-clicking on the item, PoliteMail 365 only supports double-clic...
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Last Updated: 03/21/2025
in Troubleshooting Outlook
EWS Deprecation If you are currently using Exchange Web Services (EWS), Exchange user identity tokens and callback tokens are deprecated and will be turned off starting February 17th, 2025. You can read more about the deprecation of the EWS to...
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The new toolbar layout in version 5.25 is designed to be more intuitive in its layout, as well as be more responsive. Please note the new toolbar layout is visible only if you have the new PoliteMail Builder enabled. Top Row The top row...
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PoliteMail Online features special toolbars that are not available with PoliteMail for the Outlook desktop. A description of these is below. Note that depending on the resolution of your display and the version of PoliteMail you are using, n...
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Last Updated: 03/14/2025
in Managing Content
Mobile devices have a very high pixel density (pixels per inch, or ppi), and this means that some images that might appear fine on a lower resolution desktop monitor appear fuzzy on a phone. To address this, we recommend the source image you pl...
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Last Updated: 03/14/2025
in Managing Content
Adding Images with PoliteMail Online Using the Add Image Button If you have the URL of an image that is stored online, you can use the Add Image button to insert it into your message. Note that this can only be done with online files; to ...
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Last Updated: 03/10/2025
in Upgrading
Release Notes
Release: 5.25.5130.4290
Updates With This Release New Features
ONLINE This version introduces a new toolbar layout in PoliteMail Online to enhance the editing experience! This includes making it easier ...
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Last Updated: 03/05/2025
in Troubleshooting Messages If you are having problems sending an email tracked, where after you click Send the message goes into the Drafts folder, the PoliteMail send process has failed. The Drafts folder is located in the Folder Pane on the left hand side of Outlook. Cli...
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Last Updated: 03/04/2025
in Sending PoliteMail
Adding emoji works in both PoliteMail for the desktop as well as PoliteMail Online. To quickly insert a variety of emojis and smileys into the subject line of your email, you can use a built-in emoji keyboard, which is available on both Windows...