How Do I Reset My Password?

Applies To:   PoliteMail Desktop    PoliteMail Online   □ PoliteMail O365

Version:  4.9    5.0    5.1+

Changing Your PoliteMail Password

The method only applies if you are using Password Authentication as your method of sign-in. If you are using Single Sign-On methods, you will need to contact your IT Administrator for a new password.

A user can change their password at any time. Go to PoliteMail > Account > Account. (In PoliteMail v4.9x, go to PoliteMail > Settings > My Profile.

Click the Change Password link.

Next, you'll need to enter your current password. For your new password, the requirements are:

  • At least 12 characters
  • At least one uppercase letter and one lowercase letter
  • At least one number
  • At least one special character

Confirm the new password in the next box, and select Update/Change.

The Server Settings dialogue box will pop up.   Select OK, and you will be asked to sign in again with your new password.