Why can't I use Rich Text Formatting (RTF)?

Applies To:  ■ New PoliteMail     ■ Legacy PoliteMail


Version:  ■ 4.9+   ■ 5.0+


PoliteMail and Rich Text Formatting

PoliteMail relies on HTML formatting for templates to show as intended and measurement to work accurately.  As a result, converting RTF can lead to formatting issues that may cause measurement to be inaccurate.  Recent versions of PoliteMail will prevent measured messages from using RTF and converting it to HTML.