PoliteMail is Unable to Add the Watch Folder at this time

Applies To:   ■ PoliteMail Desktop       □ PoliteMail Online □ PoliteMail M365

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Version:  ■ 4.9   ■ 5.0   ■ 5.1+

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If you receive an error message regarding a watch folder, it is usually related to a shared mailbox.

1. Go to PoliteMail > Account Settings > Settings.  Click on 'User Preferences' to bring up a list of Preferences.
2. Scroll down to 'Monitor Other Inboxes'.
3. Select the secondary Inbox folder and click Remove.
4. Then try to re-add it by clicking Add and select the secondary Inbox folder.

This should resolve the problem. If you are still experiencing this error, please use the Request Support button to submit a ticket to support.