PoliteMail and Group Policy Objects (GPO)

Applies To: PoliteMail Desktop  □ PoliteMail Online □ PoliteMail O365

Version:  4.9    5.0    5.1+

Group Policy Objects (GPOs) often apply a policy to Outlook throughout an organization to prevent web pages from being displayed within the Outlook client, to prevent bogus or unsecure links.  A GPO can also disable the Home Page tab on an Outlook folder; however, this functionality is required for PoliteMail for the Outlook desktop to function.

Are You Being Blocked?

To see if a GPO is preventing access:

  1. Click on the drop-down arrow next to the PoliteMail folder in Outlook, and then right-click on 'Account Settings'.  (You can actually do this with any folder in Outlook)
  2. An Account Settings Properties window appears.  You should have a 'Home Page' tab like the below screenshot.  If not, it's being blocked.

During installation, the PoliteMail installation application will make this change if it is not already there.  However, a GPO may override this, and the GPO may need to be modified.

During installation, the PoliteMail application will set [HKEY_CURRENT_USER\Software\Microsoft\Office\[version]\Outlook\Security "EnableRoamingFolderHomepages"=dword:00000001.

Updating the Group Policy

Apply the settings below.  Make sure to set the Disabled Value to zero (in other words, this will disable the disable).

Group Policy Name/Description"Do not allow Home Page URL to be set in folder Properties"
Registry Pathsoftware\policies\microsoft\office\16.0\outlook\webview
Value Namedisabled
Enabled Value1
Disabled Value0