Popular Articles

1. How do I resize images in Paint and Paint 3D?

   Last Updated: 07/07/2025 in Getting Started Frequently Asked Questions
   Learn how to properly resize images for PoliteMail templates to maintain layout and quality. This guide covers step-by-step instructions using Paint and Paint 3D to fit images to template placeholders without stretching or losing structure.

2.  How To Repair Your Outlook Data File To Resolve Recurring Outlook Crashing, Hanging Or Stuck In Outbox Issues

   Last Updated: 01/13/2025 in Troubleshooting Outlook
   If you are having recurring issues with Outlook crashing, hanging or messages not sending from the Outbox when using PoliteMail, then your Outlook data file needs to be repaired. Because Outlook data files can become damaged...

3. Configuring Internet Email Accounts (Gmail, Yahoo, Hotmail) in Outlook

   Last Updated: 01/06/2025 in Troubleshooting Configuration
   Adding your Internet email accounts to Outlook is simple. Integrating your internet email accounts within Outlook gives you the ability to send and receive email to and from your Internet email addresses within Outlook, or using the online service...

4. Creating and Sending to PoliteMail Distribution Lists

   Last Updated: 07/09/2025 in Managing Lists
   Easily manage and send measured emails with PoliteMail by creating and importing mailing lists from CSV files, segmenting contacts, and analyzing engagement—all within your Exchange environment.

5. How do I clear the cache with the new Outlook / Outlook 365?

   Last Updated: 06/12/2024 in Troubleshooting Outlook
   Because PoliteMail uses WebView2 for faster performance, clearing the cache in the new Outlook or Outlook for M365 is not as straightforward. Open the new Outlook or Outlook for M365, and then close it again. Open a Command Prompt...

6. Understanding Metrics

   Last Updated: 01/20/2025 in Measuring Results
   The most common type of chart you will see when viewing a Metrics Report in version 5 is the pie chart. Each of these shows various metrics, defined in the glossary below. If you sent the message using Individual Measurement, you can click o...

7. How do I transfer data to a new user without losing information?

   Last Updated: 05/15/2024 in Getting Started Frequently Asked Questions
   In order to transfer to a new user without losing their information, you will want to follow the instruction in this article:  Adding, Replacing, Migrating, and Deleting Users . ...

8.  How to Use the PoliteMail Builder

   Last Updated: 07/08/2025 in Sending PoliteMail Templates
   Learn how to use the PoliteMail Builder for versions prior to 5.1. PoliteMail Builder lets you drag-and-drop templates, content, and brand themes into Outlook emails—customize layouts, images, and subject lines easily.

9. How do I send from a different email address?

   Last Updated: 07/10/2025 in Getting Started Frequently Asked Questions
   How to send from a different email address in any PoliteMail platform.

10. How to Clear the Global Address List (GAL) Cache

    Last Updated: 07/08/2025 in Sending PoliteMail
    Learn how to clear the Global Address List (GAL) cache in Outlook.

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