Popular Articles

  1. Getting Started and Logging In with PoliteMail Versions 4.7 - 4.9

    If you are using PoliteMail version 4.91+ click here . Once PoliteMail is installed, the server connections need to be adjusted. This will allow for the most seamless use of the application. A temporary password will be emailed to you as...
  2.  Using PreFlight Test Send

    Your browser does not support HTML5 video. PoliteMail recommends sending a test message to yourself and a colleague before pushing out a large message or campaign. The Preflight Test Send feature allows users to test a completed message prior ...
  3. Understanding Metrics

    The most common type of chart you will see when viewing a Metrics Report in version 5 is the pie chart. Each of these shows various metrics, defined in the glossary below. If you sent the message using Individual Measurement, you can click on an...
  4. How do I add a bookmark in an Outlook email?

    Inserting a Bookmark in Outlook In Outlook, the Bookmark feature can help you find or skip to a specific place at ease without scrolling through large blocks of text. Bookmarks are not trackable by PoliteMail as PoliteMail only tracks external link...
  5. Creating and Sending to PoliteMail Distribution Lists

    PoliteMail  will send measured messages to any current mailing lists you have in your Exchange environment. However,  you may want to  create additional lists that are not in Outlook .   PoliteMail  ...
  6. API / SocialMediaClick

    Entity Description: SocialMediaClick generates a tracked link that can be used in Social Media to track results (e.g. Twitter, Facebook, Google+, etc…). Properties Name Description Type Additional Information ID In...
  7. Where can I find the latest release notes for PoliteMail?

    Release Notes As part of our effort to keep everyone informed of the latest fixes and improvements to PoliteMail, the following lists all enhancements, fixes, and known issues since the last major release (version 5.05). Release: 5.05.3284.6030 ...
  8. Contact PoliteMail Support

    If you are experiencing technical issues with your PoliteMail account, please reach out to our technical support team. In your main PoliteMail tab, click on the Request Support icon. This will generate an email with your account informati...
  9. How to clear your Internet cache

    Sometimes when connecting to the PoliteMail Server, typically after an update to Outlook or PoliteMail, you login credentials may fail, despite being accurate. This is typically due to an Internet Explorer cache issue, and the cache must be cleare...
  10. How to Enable and Disable O365 Measurement Updated

    Measuring iOS and macOS Devices Background Email is typically tracked and measured using small transparent images, which are remotely hosted and referenced over the internet using a standard web http/https request. Sometimes called “tracki...