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If you are using PoliteMail version 4.91+ click here .
Once PoliteMail is installed, the server connections need to be adjusted. This will allow for the most seamless use of the application. A temporary password will be emailed to you as...
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Your browser does not support HTML5 video. PoliteMail recommends sending a test message to yourself and a colleague before pushing out a large message or campaign. The Preflight Test Send feature allows users to test a completed message prior ...
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Last Updated: 04/12/2023
in Measuring Results The most common type of chart you will see when viewing a Metrics Report in version 5 is the pie chart. Each of these shows various metrics, defined in the glossary below. If you sent the message using Individual Measurement, you can click on an...
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Last Updated: 08/23/2022
in Sending PoliteMail Inserting a Bookmark in Outlook In Outlook, the Bookmark feature can help you find or skip to a specific place at ease without scrolling through large blocks of text. Bookmarks are not trackable by PoliteMail as PoliteMail only tracks external link...
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Last Updated: 03/17/2023
in Managing Lists PoliteMail will send measured messages to any current mailing lists you have in your Exchange environment. However, you may want to create additional lists that are not in Outlook . PoliteMail ...
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Entity Description: SocialMediaClick generates a tracked link that can be used in Social Media to track results (e.g. Twitter, Facebook, Google+, etc…). Properties Name Description Type Additional Information ID In...
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Last Updated: 05/26/2023
in Upgrading Release Notes As part of our effort to keep everyone informed of the latest fixes and improvements to PoliteMail, the following lists all enhancements, fixes, and known issues since the last major release (version 5.05). Release: 5.05.3284.6030 ...
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Last Updated: 02/01/2023
If you are experiencing technical issues with your PoliteMail account, please reach out to our technical support team. In your main PoliteMail tab, click on the Request Support icon. This will generate an email with your account informati...
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Last Updated: 08/23/2022
in Troubleshooting Outlook Sometimes when connecting to the PoliteMail Server, typically after an update to Outlook or PoliteMail, you login credentials may fail, despite being accurate. This is typically due to an Internet Explorer cache issue, and the cache must be cleare...
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Measuring iOS and macOS Devices Background Email is typically tracked and measured using small transparent images, which are remotely hosted and referenced over the internet using a standard web http/https request. Sometimes called “tracki...