Popular Articles

  1. How do I resize images in Paint and Paint 3D?

    It is recommended to resize your images before importing into PoliteMail. While the PoliteMail Builder will automatically resize images based on width, this can cause your text or image to move within your template, or for your image to appear stret...
  2. How do I add a bookmark in an Outlook email?

    Inserting a Bookmark in Outlook In Outlook, the Bookmark feature can help you find or skip to a specific place at ease without scrolling through large blocks of text. Bookmarks are not trackable by PoliteMail as PoliteMail only tracks external link...
  3. Getting Started and Logging In with PoliteMail Versions 4.7 - 4.9

    If you are using PoliteMail version 4.91+ click here . Once PoliteMail is installed, the server connections need to be adjusted. This will allow for the most seamless use of the application. A temporary password will be emailed to you as w...
  4.  How To Repair Your Outlook Data File To Resolve Recurring Outlook Crashing, Hanging Or Stuck In Outbox Issues

    If you are having recurring issues with Outlook crashing, hanging or messages not sending from the Outbox when using PoliteMail, then your Outlook data file needs to be repaired. Because Outlook data files can become damaged for a variety of ...
  5. Creating and Sending to PoliteMail Distribution Lists

    PoliteMail  will send measured messages to any current mailing lists you have in your Exchange environment. However,  you may want to  create additional lists that are not in Outlook .   PoliteMail  ...
  6.  How to Use the PoliteMail Builder

    Instructions on using the Template Builder on versions older than 4.91 may be found here . PoliteMail version 5.1 has an all-new Builder for PoliteMail Online!  Details may be found here . What is The PoliteMail Builder? Your browser...
  7. Understanding Metrics

    The most common type of chart you will see when viewing a Metrics Report in version 5 is the pie chart. Each of these shows various metrics, defined in the glossary below. If you sent the message using Individual Measurement, you can click on an...
  8. How do I transfer data to a new user without losing information?

    In order to transfer to a new user without losing their information, you will want to follow the instruction in this article:  Adding, Replacing, Migrating, and Deleting Users . ...
  9.  Using PreFlight Test Send

    Your browser does not support HTML5 video. PoliteMail recommends sending a test message to yourself and a colleague before pushing out a large message or campaign. The Preflight Test Send feature allows users to test a completed message prior ...
  10. Contact PoliteMail Support

    Your browser does not support HTML5 video. If you are experiencing technical issues with your PoliteMail account, please reach out to our technical support team. PoliteMail for the Outlook Desktop:   In your main PoliteMail tab, click ...