Popular Articles

  1.  Using PreFlight Test Send

    Your browser does not support HTML5 video. PoliteMail recommends sending a test message to yourself and a colleague before pushing out a large message or campaign. The Preflight Test Send feature allows users to test a completed message prior ...
  2. Getting Started and Logging In with PoliteMail Versions 4.7 - 4.9

    If you are using PoliteMail version 4.91+ click here . Once PoliteMail is installed, the server connections need to be adjusted. This will allow for the most seamless use of the application. A temporary password will be emailed to you as...
  3. API / SocialMediaClick

    Entity Description: SocialMediaClick generates a tracked link that can be used in Social Media to track results (e.g. Twitter, Facebook, Google+, etc…). Properties Name Description Type Additional Information ID In...
  4. Understanding Metrics

    The most common type of chart you will see when viewing a Metrics Report in version 5 is the pie chart. Each of these shows various metrics, defined in the glossary below. If you sent the message using Individual Measurement, you can click on an...
  5. Version 5.0

    Version 5 of PoliteMail is here!  This section of the Knowledge Base answers the most common questions you might have about this major update.   Click any arrow to view information about... Upgrading   The Interface  ...
  6. How to clear your Internet cache

    Sometimes when connecting to the PoliteMail Server, typically after an update to Outlook or PoliteMail, you login credentials may fail, despite being accurate. This is typically due to an Internet Explorer cache issue, and the cache must be cleare...
  7. Contact PoliteMail Support

    If you are experiencing technical issues with your PoliteMail account, please reach out to our technical support team. In your main PoliteMail tab, click on the Request Support icon. This will generate an email with your account informati...
  8. Using Personalization / Custom Fields in the Subject Line

    Because of how Outlook is structured, when you select a Custom Field for personalization, Outlook will insert it in the body of your email, and does not give you the option to insert it in the Subject line. Workaround As a workaround, you c...
  9. Adding Calendar Invites to a Tracked / Measured Message

    This applies to PoliteMail v. 4.5 - 4.8. For v.4.9+, you can use the Appointment Tracking feature. To insert an Outlook calendar Meeting invite as a Smart Attachment: Open your Outlook Calendar > New Meeting . Add all details: d...
  10. Creating and Sending to PoliteMail Distribution Lists

    PoliteMail  will send measured messages to any current mailing lists you have in your Exchange environment. However,  you may want to  create additional lists that are not in Outlook .   PoliteMail  ...