Articles
How to Use the PoliteMail Builder
Learn how to use the PoliteMail Builder for versions prior to 5.1. PoliteMail Builder lets you drag-and-drop templates, content, and brand themes into Outlook emails—customize layouts, images, and subject lines easily.
Best Practices for The PoliteMail Builder
Learn recommend tips or practices to use the PoliteMail Builder most effectively.
Deleting Older or Unused Templates
Learn how to delete a Template in PoliteMail in a few simple steps.
What are the image sizes used in PoliteMail Templates? Updated
PoliteMail templates use a 640px grid for maximum compatibility. Learn recommended image and banner dimensions, auto-sizing tips, and layout guidelines for best results.
How do I Import my own HTML file to make a Template?
Import custom HTML templates into PoliteMail or Outlook, edit in the email body, and save for future use—no Builder required.
Are there any PageWorthy sample templates?
PageWorthy offers custom, mobile-friendly PoliteMail templates with branding support—ideal for users needing advanced designs beyond the Builder.
How To Use the Template Builder PoliteMail Versions 4.7 - 4.9
If you are using PoliteMail 4.7 to 4.9, this article describes how to use the Template Builder.
How do I create a Template in PoliteMail?
Learn how to create, edit, and manage templates using the classic PoliteMail Builder in Outlook Desktop or PoliteMail Online version 5.0 and earlier.
How do I add Content to a Template?
Learn how to add and manage images, links, and content in classic PoliteMail Builder templates for Outlook Desktop and PoliteMail Online 5.0 or earlier.
How do I use Tags or Tag Groups in PoliteMail?
Use tags in PoliteMail to label and organize content. Admins can create Tag Groups to standardize tagging across messages, templates, and assets.
How do I share a template with other users?
Easily share PoliteMail templates and content with your Groups. Use the Share button to manage access and collaboration across your team.
How can I tell if an Item already has tags?
Learn how to tell if a PoliteMail Content item has tags, either through the PoliteMail Builder or from the Content List.
What happens if I use a Template with missing content items?
PoliteMail alerts you if a template contains missing content. Review the warning, run a Preflight Test Send, or proceed with caution.
Are recipients included when I save a Template?
By design, recipients (the To, cc, and bcc fields) are NOT included when you save a Template.
Copying and Pasting from Word looks bad!
Learn best practices for copying content from Word into PoliteMail templates in Outlook, including formatting tips and paste settings for clean results.