Outlook

Custom coding HTML pages to send via Outlook is NOT the same as coding a web page. Rules of the road for coding HTML pages to send in Outlook: First, understand that sending an HTML page to Outlook, is not the same as sending an HTML page f...

If email is stuck in your Outbox, it could one of several possible issues outlined below. You do not have permissions to send from the address you are selecting, or you are trying to send a message using a draft created by someone else. The permi...

To get the PoliteMail Toolbars back you will want to follow these steps: PoliteMail Is Missing

Sometimes when connecting to the PoliteMail Server, typically after an update to Outlook or PoliteMail, your login credentials may fail, despite being accurate. This is typically due to a browser cache issue, and the cache must be cleared. Clearin...

Try  repairing your Outlook data file ...

If you are having recurring issues with Outlook crashing, hanging or messages not sending from the Outbox when using PoliteMail, then your Outlook data file needs to be repaired. Because Outlook data files can become damaged for a variety of ...

Resolving Display Issues This issue is very often related to the text scaling setting on your machine. If your text scaling is over 100%, pictures will look fine in the draft but when sent they appear differently.  When creating templates, it’s ...

For PoliteMail 4.6 users: When viewing any email message, Outlook will usually perform multi-thread content loading (many images loading at once), but sometimes Outlook will perform single-thread content loading (one image loading at a time). How ...

Not all Outlook add-ins are programmed to cooperate with, or share internal Outlook objects. Conflicts usually present themselves as certain add-in features not working, but may also result in Outlook crashing. If your message keeps getting stuck in...

The short answer is, yes!  There are a dizzying, and confusing, number of versions of Outlook, so here we'll break it down a bit. Regardless of your version of Outlook, PoliteMail Online is fully functional, with a familiar interface, and al...

Please note that if you have multiple shared mailboxes, such as "hr@company.com" as well as "communications@company.com" in addition to your own, you will need to be logged in to all email accounts for From permissions to work.  Otherwise, your em...

"To use PoliteMail you must restart Outlook" Dialog Loop Starting in October 2023, Outlook was updated to Outlook 2310 by Microsoft and changed the default setting in a Registry key that is used by PoliteMail.  When you start up Outlook with th...

Because PoliteMail uses WebView2 for faster performance, clearing the cache in the new Outlook or Outlook for M365 is not as straightforward. Open the new Outlook or Outlook for M365, and then close it again. Open a Command Prompt...

This seems to be specific to using Outlook on the MacOS desktop and signing out using EntraID.  The only way to sign out is to clear your cache in your default browser first, and then reload the application.