Outlook

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Writing Outlook Compatible HTML Code For Email Pages
Custom coding HTML pages to send via Outlook is NOT the same as coding a web page. Rules of the road for coding HTML pages to send in Outlook: First, understand that sending an HTML page to Outlook, is not the same as sending an HTML page f...
My Email is Stuck in the Outbox
If email is stuck in your Outbox, it could one of several possible issues outlined below. You do not have permissions to send from the address you are selecting, or you are trying to send a message using a draft created by someone else. The permi...
My PoliteMail Toolbar has disappeared from Outlook; how do I get it back?
To get the PoliteMail Toolbars back you will want to follow these steps: PoliteMail Is Missing
How to clear your Internet cache
Sometimes when connecting to the PoliteMail Server, typically after an update to Outlook or PoliteMail, your login credentials may fail, despite being accurate. This is typically due to a browser cache issue, and the cache must be cleared. Clearin...
My Outlook keeps crashing and is saying it is due to a PoliteMail issue, how do I fix this?
Try  repairing your Outlook data file ...
 How To Repair Your Outlook Data File To Resolve Recurring Outlook Crashing, Hanging Or Stuck In Outbox Issues
If you are having recurring issues with Outlook crashing, hanging or messages not sending from the Outbox when using PoliteMail, then your Outlook data file needs to be repaired. Because Outlook data files can become damaged for a variety of ...
I am having display issues with my emails; how do I fix this?
Resolving Display Issues This issue is very often related to the text scaling setting on your machine. If your text scaling is over 100%, pictures will look fine in the draft but when sent they appear differently.  When creating templates, ...
Experiencing “Slow Image Load Times”?
For PoliteMail 4.6 users: When viewing any email message, Outlook will usually perform multi-thread content loading (many images loading at once), but sometimes Outlook will perform single-thread content loading (one image loading at a time). How ...
PoliteMail Conflicts with other Outlook Add-ins
Not all Outlook add-ins are programmed to cooperate with, or share internal Outlook objects. Conflicts usually present themselves as certain add-in features not working, but may also result in Outlook crashing. If your message keeps getting stuck in...
Will PoliteMail work with my version of Outlook?
The short answer is, yes!  There are a dizzying, and confusing, number of versions of Outlook, so here we'll break it down a bit. Regardless of your version of Outlook, PoliteMail Online is fully functional, with a familiar interfac...
My Shared Mailbox is not working in PoliteMail
Please note that if you have multiple shared mailboxes, such as "hr@company.com" as well as "communications@company.com" in addition to your own, you will need to be logged in to all email accounts for From permissions to work....
To use PoliteMail you must restart Outlook
"To use PoliteMail you must restart Outlook" Dialog Loop Starting in October 2023, Outlook was updated to Outlook 2310 by Microsoft and changed the default setting in a Registry key that is used by PoliteMail.  When you start up Ou...
How do I clear the cache with the new Outlook / Outlook 365? Updated
Because PoliteMail uses WebView2 for faster performance, clearing the cache in the new Outlook or Outlook for M365 is not as straightforward. Open the new Outlook or Outlook for M365, and then close it again. Open a Command Prompt...