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Last Updated: 08/22/2022
in Managing Lists To handle large Distribution Lists: You could hide these lists from the Global Address Lists, but synchronize them using Syncronym, and just the PoliteMail users would have access to these lists (and be able to create their own targeted lists), us...
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Last Updated: 04/26/2023
in User Administration To perform any of these tasks, you must have Admin privileges. If you are not an Admin, please contact your local PoliteMail Administrator for assistance. Verify your Licenses To add, delete, or migrate a user there are a few simple steps to f...
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Last Updated: 11/20/2023
Your browser does not support HTML5 video. If you are experiencing technical issues with your PoliteMail account, please reach out to our technical support team. PoliteMail for the Outlook Desktop: In your main PoliteMail tab, click on th...
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PoliteMail details the types of user, recipient, message, and interaction data it processes and stores, including required fields, encryption methods, and handling based on different measurement modes, ensuring data security and transparency.
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Last Updated: 02/22/2024
in Measuring Results You will find metric reports of Reach, Readership, and Engagement in all Campaign and Account Reports (Admin-only feature). Email Reach Email Reach is defined as the percent of your audience that have received and opened your message a...
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Use PoliteMail’s Preflight Test Send to preview and test your email before sending. Verify formatting, links, and attachments across devices and avoid inflated metrics with auto-delete options.
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Last Updated: 07/18/2025
in Upgrading
Release Notes Release: 5.30.5378.4572 Updates With This Release Improvements ONLINE Beefree is now supported as an alternate editor alongside the existing PoliteMail Builder, with full support for templates, personalization, pre...
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Improve email tracking accuracy on iOS and macOS devices with O365 Measurement for PoliteMail. Learn how to overcome open rate inflation caused by Apple Mail Privacy Protection and configure non-image-based metrics for reliable, actionable insights.
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Learn how to use PoliteMail’s Schedule Send feature to schedule measured emails for future delivery by recipient or sender time zone, with options for working hours, editing, disabling, and deleting sends.
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Last Updated: 03/05/2025
in Troubleshooting Messages If you are having problems sending an email tracked, where after you click Send the message goes into the Drafts folder, the PoliteMail send process has failed. The Drafts folder is located in the Folder Pane on the left hand side of Outlook. Cli...