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  1. Email Reach, Email Readership, and Email Engagement

    You will find metric reports of Reach, Readership, and Engagement in all Campaign and Account Reports (Admin-only feature). Email Reach Email Reach is defined as the percent of your audience that have received and opened your message a...
  2. How do I send from a different email address?

    Outlook for the Desktop:   Compose a new email and click on Options > From. PoliteMail Online:   Click the 'From' link in the upper right. PoliteMail for Outlook 365:    Compose a new email, click on the ....
  3. How does Segmentation work?

    Segmentation You may often want to break down a Metrics Report by various segments, such as state, department, employee type, etc, beyond the Business and Region fields.   For example, you have 2 different distribution lists covering the Nor...
  4.  Scheduling Messages to Send at a Specific Date and Time

    Your browser does not support HTML5 video. The Schedule Send feature in PoliteMail allows users to schedule a measured message to be sent at a future date and time. The message gets sent from Outlook and is then held securely within the Poli...
  5. Exactly what information is collected and stored by PoliteMail?

    Data Collection and Storage by PoliteMail Download a PDF of this information here ! The data collected and stored by PoliteMail varies depending on the measurement mode used to send a measured message.  The table below provides a summar...
  6. Where can I find the latest release notes for PoliteMail?

    Release Notes Announcing version 5.10 of PoliteMail!  In addition to a wide variety of bug fixes and performance improvements, the PoliteMail Builder for PoliteMail Online has been completely overhauled with a brand-new interface and better...
  7. How to Enable and Disable O365 Measurement

    Measuring iOS and macOS Devices Background Email is typically tracked and measured using small transparent images, which are remotely hosted and referenced over the internet using a standard web http/https request. Sometimes called “tr...
  8. How do I transfer data to a new user without losing information?

    In order to transfer to a new user without losing their information, you will want to follow the instruction in this article:  Adding, Replacing, Migrating, and Deleting Users . ...
  9. How To Use List Expansion to Expand Distribution Lists

    Dynamic distribution groups (DDGs, and often also called Dynamic Distribution Lists or DDLs) are Entra ID objects created to expedite the mass sending of messages in Microsoft Exchange.  PoliteMail can expand DDGs in version 4.97 and higher u...
  10. PoliteMail User Roles

    User Type defines the level of access and sharing the user has within the system. There are three types: Admin The Admin, or Administrator, has account wide access to all users, Content (templates, images, Smart Attachments, etc.), and Lists. Ad...