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Last Updated: 11/20/2023
Your browser does not support HTML5 video. If you are experiencing technical issues with your PoliteMail account, please reach out to our technical support team. PoliteMail for the Outlook Desktop: In your main PoliteMail tab, click on th...
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Last Updated: 02/22/2024
in Measuring Results You will find metric reports of Reach, Readership, and Engagement in all Campaign and Account Reports (Admin-only feature). Email Reach Email Reach is defined as the percent of your audience that have received and opened your message a...
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Your browser does not support HTML5 video. PoliteMail recommends sending a test message to yourself and a colleague before pushing out a large message or campaign. The Preflight Test Send feature allows users to test a completed message prior ...
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Data Collection and Storage by PoliteMail Download a PDF of this information here ! The data collected and stored by PoliteMail varies depending on the measurement mode used to send a measured message. The table below provides a summary. ...
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Last Updated: 06/12/2024
in Troubleshooting Outlook
Because PoliteMail uses WebView2 for faster performance, clearing the cache in the new Outlook or Outlook for M365 is not as straightforward.
Open the new Outlook or Outlook for M365, and then close it again.
Open a Command Prompt...
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Last Updated: 07/19/2024
in Managing Lists
Custom Fields can be used for further Personalization options. You can either add custom fields in PoliteMail, or import them from a CSV file when creating a mailing list. It is recommended to set up your custom fields in PoliteMail befor...
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Last Updated: 11/15/2024
in Upgrading Release Notes Release: 5.20.4606.6060 Fixes prior to this build are listed at towards bottom of this article. Updates With This Release New Features Calendar View for Scheduled Sends. With version 5.2, PoliteMail introduces a Calendar Vi...
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Measuring iOS and macOS Devices Background Email is typically tracked and measured using small transparent images, which are remotely hosted and referenced over the internet using a standard web http/https request. Sometimes called “tracking...
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Last Updated: 04/26/2023
in User Administration To perform any of these tasks, you must have Admin privileges. If you are not an Admin, please contact your local PoliteMail Administrator for assistance. Verify your Licenses To add, delete, or migrate a user there are a few simple steps to f...
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Your browser does not support HTML5 video. The Schedule Send feature in PoliteMail allows users to schedule a measured message to be sent at a future date and time. The message gets sent from Outlook and is then held securely within the Poli...