Popular Articles

  1.  How to Create Custom Fields

    Custom Fields can be used for further Personalization options. You can either add custom fields in PoliteMail, or import them from a CSV file when creating a mailing list. It is recommended to set up your custom fields in PoliteMail befor...
  2. How To Use List Expansion to Expand Distribution Lists

    PoliteMail supports dynamic distribution group expansion in Microsoft Exchange using Graph, EWS, and MAPI methods, with fallback options and compatibility details for various list types and platforms. Troubleshooting tips for common expansion issues are included.
  3. Templates Or Messages Not Holding Font Styling

    If you are using Outlook 2016 with PoliteMail you may notice that certain font style revisions  such as font size, bold/italic or font color may not hold within your templates or email messages. These same messages may view as revised   on sy...
  4. How do I uninstall PoliteMail?

    This article explains how to completely uninstall PoliteMail from your PC.
  5. PoliteMail User Roles

    User Type defines the level of access and sharing the user has within the system. There are four types: SysAdmin Admin  Manager User Users All All Region/Business Self only Lists All All Region/Business Self only (u...
  6. How do I prevent Outlook from automatically embedding images?

    Learn how to prevent images in PoliteMail emails from being sent as attachments by using the Add Image feature. Fix Outlook settings to reduce email size and ensure proper image display across all email clients.
  7. Is PoliteMail Compatible With A Mac?

    PoliteMail Online will work on a Mac, as well as PoliteMail for Microsoft 365 and the new Outlook, since these are both online.   PoliteMail for the Desktop requires the Windows desktop version of Office. Microsoft does not support any add-ins fo...
  8. How do I update to the latest version of PoliteMail?

    Gain an overview of PoliteMail software upgrade procedures, including automatic updates for online users, steps for desktop add-ins, license considerations, release schedules, and best practices for maintaining the latest version.
  9. How do I do a password reset for users?

    Learn how to quickly reset the password for a PoliteMail user.
  10. Am I Logging On to PoliteMail with Single Sign-On or Password Authentication?

    Easily determine if your Outlook authentication uses Single Sign-On or Password Authentication and get clear steps on what to do for each scenario, including troubleshooting tips for login issues.