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PoliteMail supports dynamic distribution group expansion in Microsoft Exchange using Graph, EWS, and MAPI methods, with fallback options and compatibility details for various list types and platforms. Troubleshooting tips for common expansion issues are included.
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Last Updated: 03/05/2025
in Troubleshooting Messages If you are having problems sending an email tracked, where after you click Send the message goes into the Drafts folder, the PoliteMail send process has failed. The Drafts folder is located in the Folder Pane on the left hand side of Outlook. Cli...
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This article explains how to completely uninstall PoliteMail from your PC.
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Last Updated: 06/12/2025
in User Administration
User Type defines the level of access and sharing the user has within the system. There are four types: SysAdmin Admin Manager User Users All All Region/Business Self only Lists All All Region/Business Self only (u...
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Last Updated: 06/20/2025
in Troubleshooting Messages
If you are using Outlook 2016 with PoliteMail you may notice that certain font style revisions such as font size, bold/italic or font color may not hold within your templates or email messages. These same messages may view as revised on sy...
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PoliteMail Online will work on a Mac, as well as PoliteMail for Microsoft 365 and the new Outlook, since these are both online. PoliteMail for the Desktop requires the Windows desktop version of Office. Microsoft does not support any add-ins fo...
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Last Updated: 07/08/2025
in Sending PoliteMailLearn how to prevent images in PoliteMail emails from being sent as attachments by using the Add Image feature. Fix Outlook settings to reduce email size and ensure proper image display across all email clients.
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Gain an overview of PoliteMail software upgrade procedures, including automatic updates for online users, steps for desktop add-ins, license considerations, release schedules, and best practices for maintaining the latest version.
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Learn how to quickly reset the password for a PoliteMail user.
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Easily determine if your Outlook authentication uses Single Sign-On or Password Authentication and get clear steps on what to do for each scenario, including troubleshooting tips for login issues.