Popular Articles

  1.  How to Create Custom Fields

    Custom Fields can be used for further Personalization options. You can either add custom fields in PoliteMail, or import them from a CSV file when creating a mailing list. It is recommended to set up your custom fields in PoliteMail befor...
  2.  Scheduling Messages to Send at a Specific Date and Time

    Your browser does not support HTML5 video. The Schedule Send feature in PoliteMail allows users to schedule a measured message to be sent at a future date and time. The message gets sent from Outlook and is then held securely within the Poli...
  3. How To Use List Expansion to Expand Distribution Lists

    Dynamic distribution groups (DDGs, and often also called Dynamic Distribution Lists or DDLs) are Entra ID objects created to expedite the mass sending of messages in Microsoft Exchange.  PoliteMail can expand DDGs in version 4.97 and higher using ...
  4. PoliteMail User Roles

    User Type defines the level of access and sharing the user has within the system. There are four types: SysAdmin Admin  Manager User Users All All Region/Business Self only Lists All All Region/Business Self only (u...
  5. How do I uninstall PoliteMail?

    Uninstalling PoliteMail You may uninstall the PoliteMail for Outlook software just as you would any other software, using the Windows Control Panel.  Use Windows > Control Panel > Programs > Uninstall a Program then double-click  PoliteMail ...
  6. How does Segmentation work?

    Segmentation You may often want to break down a Metrics Report by various segments, such as state, department, employee type, etc, beyond the Business and Region fields.   For example, you have 2 different distribution lists covering the North an...
  7. How do I prevent Outlook from automatically embedding images?

    If the images you place into a PoliteMail message are getting delivered as attachments, or your emails (file size) are too large and are taking too long to send, Outlook may be automatically embedding all images. When you paste images into an Outlo...
  8. How to clear your Internet cache

    Sometimes when connecting to the PoliteMail Server, typically after an update to Outlook or PoliteMail, your login credentials may fail, despite being accurate. This is typically due to a browser cache issue, and the cache must be cleared. Clearin...
  9. Is PoliteMail Compatible With A Mac?

    PoliteMail Online will work on a Mac, as well as PoliteMail for Microsoft 365 and the new Outlook, since these are both online.   PoliteMail for the Desktop requires the Windows desktop version of Office. Microsoft does not support any add-ins fo...
  10. Templates Or Messages Not Holding Font Styling

    If you are using Outlook 2016 with PoliteMail you may notice that certain font style revisions  such as font size, bold/italic or font color may not hold within your templates or email messages. These same messages may view as revised   on sy...