Preferences / Settings

Clearing Your Cache If you're experiencing any unusual behavior or slow load times, try resetting your cache. If you're being directed to the old Knowledge Base site, reset your cache . Message size considerations Smaller messages send faste...

With version 5.x of PoliteMail, Admins can set Global Preferences and lock them by using the padlock and globe icon next to the setting.   Clicking the globe applies the setting to every user on the account by default. Clicking the padloc...

If you are using PoliteMail version 4.954+, you can use Fallback Expansion instead. Please note that EWS Client and Graph Client are only used by PoliteMail for the Desktop; PoliteMail Online and 365 can only use the EWS and Graph Serv...

Dynamic distribution groups (DDGs, and often also called Dynamic Distribution Lists or DDLs) are Entra ID objects created to expedite the mass sending of messages in Microsoft Exchange.  PoliteMail can expand DDGs in version 4.97 and higher using ...

When PoliteMail sends to (or counts via Get Recipient Count) an Exchange distribution group/list, it expands the list membership using Exchange Web Services (EWS). Depending on the list size and how busy Exchange is at the moment, this might take te...

PoliteMail allows you to enforce which email addresses users can send PoliteMail-measured messages from. Once an address has been added to the allowed list, every user that has permission to send from that address may send measured messages. For ...

PoliteMail automatically monitors the Outlook standard inbox folder for undeliverable messages and replies. If you use more than one Inbox for sending PoliteMail, you can use the Monitor Other Inboxes setting and PoliteMail will be able to measure...

Send Progress Notifications is a configurable service within PoliteMail that notifies a user on the progress of tracked sends. The setting will be applied to very large sends and can be configured to notify the user every 15, 30, 60, or 120 minute...

Word count is used to determine reading times, reading ease and grade level in the metrics grid. If using Open Visibility, word count also helps determine the estimated reading time displayed. For emails in multiple languages, the word count may...

Version   5:   Please submit a case to we can access your account and look it up for you. Version 4.5+:   When viewing your profile, your administrator will display on the bottom row. If your user role is Administrator, or you are unab...

Personal Access Tokens (PATs) allow a PoliteMail user to delegate revocable permissions to other users for use with the PoliteMail API. PATs can be granted either to internal PoliteMail users, or external vendors or users. By using a PAT, a user...

Measured messages do generally use a "tracking beacon", which is a one-pixel image. If recipients of the e-mail receive a "Click to download images" prompt, but they don't download them, then you won't get metrics.  When would this prompt app...

A "large broadcast" is not defined by the number of recipients, but rather by the length of time it takes to complete, so what is considered a large broadcast may vary from account to account.  When checked, you can use the drop-down to specify ho...

System Administrator Settings The table below lists the many settings available to the System Administrator (Sysadmin) role.   Beware: Make sure you know what you're doing!  Changing these settings can cause PoliteMail to cease to...