Articles
PoliteMail Best Practices
Discover best practices for managing PoliteMail communications in Outlook, including tips for optimizing message size, handling attachments, managing distribution lists, ensuring accurate metrics, and troubleshooting common issues.
Setting PoliteMail Preferences
Discover a comprehensive overview of PoliteMail user and admin preferences, including global settings, editing options, list handling, and recommended configurations for different software versions to optimize email performance and efficiency.
Setting up and Configuring the EWS Client
Set up the EWS Client in PoliteMail to expand distribution lists, configure caching, and manage recipient counts. Follow step-by-step instructions—including credential entry and endpoint selection—to ensure successful integration with Exchange Web Services before Microsoft deprecates EWS in Octo
How To Use List Expansion to Expand Distribution Lists
PoliteMail supports dynamic distribution group expansion in Microsoft Exchange using Graph, EWS, and MAPI methods, with fallback options and compatibility details for various list types and platforms. Troubleshooting tips for common expansion issues are included.
Using Exchange Web Services (EWS) Cache for Fast Expand
PoliteMail's Fast Expand feature caches Exchange distribution list memberships using EWS, speeding up recipient counts and sends for up to 24 hours, with enhanced efficiency when paired with Syncronym for large or nested groups. Settings and benefits differ between server and client EWS modes.
Create an Allowed List of Email Addresses
Manage which email addresses can send PoliteMail-measured messages by adding approved addresses. Learn how administrators set permissions and users request access for compliant, secure email communication.
Setting Up Monitoring Multiple Inboxes
Manage undeliverable messages and auto-replies in PoliteMail by scanning, adding, or removing multiple Outlook inboxes. Easily monitor alternate inboxes in version 4.9x or 5.0 using streamlined settings and user preferences.
How to Use Send Progress Notifications to Get Updates On Large Sends
Send Progress Notifications in PoliteMail let users track the status of large email sends with configurable alerts at set intervals, providing updates on send start, progress, and completion directly to your inbox.
Override Word Count
Easily update the word count for multilingual emails in PoliteMail to ensure accurate reading time and readability metrics. Learn how to override default counts for more precise email analytics.
Who is my Administrator?
Get help accessing your account based on your version: find your administrator in your profile for Version 4.5+, or submit a support case if you can't log in or use Version 5.
How to Create Personal Access Tokens
Easily manage and delegate secure, revocable permissions for PoliteMail API access using Personal Access Tokens (PATs). Learn how to create, share, and revoke PATs for both internal users and external vendors.
What happens to Measurement if recipients are blocking images?
Get insights on how email tracking beacons work in Outlook, when image download prompts appear, and how automatic image settings affect tracking metrics—plus guidance on adjusting these settings in the Outlook Trust Center.
What does the "Email me when large broadcasts complete and on the interval specified" setting do?
Easily track large broadcast sends by setting email progress updates at specified intervals. Notifications are based on send duration, not recipient count, ensuring you stay informed throughout the process.
What are the settings for System Admins?
Gain an overview of PoliteMail’s comprehensive System Administrator settings, covering authentication, licensing, security protocols, mail sending configurations, caching, software scaling, and UI customization options, designed to optimize performance and secure email communications.