Popular Articles

31. Am I Logging On to PoliteMail with Single Sign-On or Password Authentication?

    Last Updated: 07/07/2025 in Getting Started Frequently Asked Questions
    Easily determine if your Outlook authentication uses Single Sign-On or Password Authentication and get clear steps on what to do for each scenario, including troubleshooting tips for login issues.

32.  Adding, Editing, and Deleting Smart Attachments

    Last Updated: 09/26/2024 in Managing Content
    PoliteMail’s Smart Attachment feature is a great way to keep your email message size down by hosting attachments on PoliteMail’s server, versus using Outlook’s Add Attachment feature. These attachments can also be measured and reported on. Examp...

33. How does Segmentation work?

    Last Updated: 06/08/2023 in Measuring Results
    Segmentation You may often want to break down a Metrics Report by various segments, such as state, department, employee type, etc, beyond the Business and Region fields.   For example, you have 2 different distribution lists covering the North an...

34. How do I turn PoliteMail Measurement on?

    Last Updated: 07/07/2025 in Getting Started Frequently Asked Questions
    Learn how to turn on PoliteMail measurement for any platform of PoliteMail.

35. What are the image sizes used in PoliteMail Templates?

    Last Updated: 07/10/2025 in Sending PoliteMail Templates
    PoliteMail templates use a 640px grid for maximum compatibility. Learn recommended image and banner dimensions, auto-sizing tips, and layout guidelines for best results.

36. How to Use Send Progress Notifications to Get Updates On Large Sends

    Last Updated: 07/07/2025 in Getting Started Preferences / Settings
    Send Progress Notifications in PoliteMail let users track the status of large email sends with configurable alerts at set intervals, providing updates on send start, progress, and completion directly to your inbox.

37.  Understanding PoliteMail Measurement Modes

    Last Updated: 07/08/2025 in Sending PoliteMail PoliteMail Settings
    PoliteMail offers Aggregate, Individual, and Anonymous email tracking modes with varying accuracy, privacy, and compliance options.

38. How do I send an email from a different or shared email address?

    Last Updated: 09/10/2025 in User Administration
    You may want users to send certain communication from a shared email address, such as hr@company.com.  Shared mailboxes are a feature in Outlook, but PoliteMail allows you to define who is allowed to use specific mailboxes for measured messa...

39. How can I perform an ALLUSERS install?

    Last Updated: 07/07/2025 in Getting Started Frequently Asked Questions
    A step-by-step guide for installing the PoliteMail Desktop Client for all users on Windows, including instructions for using the Command Prompt with admin rights and ensuring installation to the correct system folder.

40. How Do I Disable The PoliteMail Add-in?

    Last Updated: 07/07/2025 in Getting Started Frequently Asked Questions
    This article gives simple steps to disable the PoliteMail COM Add-in from Outlook for the Windows desktop.

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