Managing Content

In version 5.0 of PoliteMail, both desktop as well as online, you have the option of making some content items, such as Images, Links, and Smart Attachments, Shared and/or Secured. In earlier versions of PoliteMail, a similar version of this f...

Parts of a Template, called Template Sections, can now be saved in the new PoliteMail Builder.  This allows a user to create only a part of a Template that can be used and/or shared as they see fit, instead of having to create an entire Template...

The Content Manager holds all of your saved content and can be accessed by going to POLITEMAIL  in the Outlook Ribbon and then selecting Content . If you are using PoliteMail online, you will go to the Navigation Pane and then click the Conte...

Brand Themes can hold your organization’s specific font and colors, and apply them to any template. Brand themes can only be created in the PoliteMail Builder . Creating a Brand Theme Starting with Version 5.1 of PoliteMail, there is an all-...

Deleting Content Items This procedure applies to deleting Images, Smart Attachments, Templates, Paragraphs, or Links. Go to POLITEMAIL > Content and choose which content you wish to delete. Once the data grid opens, select the Content Item ...

Column settings save. For example, if you choose to display the Image Size column, this column will appear every time you open the images data grid.

For information on inserting images in PoliteMail Online, click here . Your browser does not support HTML5 video. To keep your email size small and fast, we recommend you use PoliteMail's Add Image feature rather than embedding or attachi...

The following types of files can be added to a tracked / measured message using the PoliteMail Add Image and Smart Attachment functions. bmp csv doc docx emz gif*  (recommended under 1MB in size) gz ics jpeg jpg msg otf pdf png...

With the Links function in PoliteMail, you can save links and easily insert them into new messages without having to retype the content. In a measured message, PoliteMail will automatically measure interactions with any link, whether you use the...

Links set up through the Insert Hyperlink feature (either by right-clicking or from the Ribbon) from the Compose Message window in Outlook are saved  links (1) , whereas links created or added via the PoliteMail Builder or the content data grid...

PoliteMail’s Smart Attachment feature is a great way to keep your email message size down by hosting attachments on PoliteMail’s server, versus using Outlook’s Add Attachment feature. These attachments can also be measured and reported on. Examp...

Adding a Button to a Measured Message In the PoliteMail Builder, you can access a variety of buttons content by navigating to Menu > Content > Buttons . To add a button to your message, place the cursor where the button should go. Then drag the...

PoliteMail's feedback options include Open Visibility, ratings, and questions for simple polls. This article will discuss the rating, yes no maybe, and multiple choice options.  If you get an error saying "open visibility is not supported with...

Once you’ve uploaded or created a mailing list, or are viewing any other list of content items, campaigns, etc., PoliteMail gives you a number of options to customize and display the list information. You can use the Search  feature to search ...

Each Column has a Filter option in it’s pull-down menu in the header. You can Filter by name, value, date, region, etc. to display results that contain the searched value. You can search by multiple filters by clicking the Add button. Hitting ...

Paragraphs Paragraphs are re-usable components or parts of an email message.  In PoliteMail, Paragraphs can include text, links, and even images.  By saving a Paragraph, you can easily pull them into new messages without having to retype the cont...

PoliteMail supports adding animated GIFs to Outlook emails, however, animated GIFs are not supported in Outlook 2007-2016. Here is a handy reference chart that shows which Email Clients support animated GIFs. Email Client Animated GIFs Supporte...

Adding Video to a Message PoliteMail provides a couple of ways to integrate video into your messages easily! Option One: Link to Video from an Image The most common way to add a video is to first insert an image of your choice from the Poli...

Social Link Measurement allows you to measure metrics, such as click throughs, for links posted outside of PoliteMail. For example, you can generate a measured link for a website, put it in a Twitter or Facebook post, and view the results in Poli...

Making Changes to Brand Themes You can edit any Brand Theme you made by selecting it from the PoliteMail Builder, making your changes, and then saving it. However, you can only make changes to a Brand Theme you created; Brand Themes that have been...

Changing the Alignment of a Button Changing Button Alignment to the Right From Within a Template To change a button's alignment to the right that is in a Template or Template Section, click the in top left of the button to select the entire ...

A thumbs up or thumbs down button is considered a poll in PoliteMail. When a recipient gives a thumbs up or thumbs down, they are brought to a web page where they can view the results. ...

Special Characters to Avoid Some special characters should not be used because they are reserved for use in HTML and thus can cause errors.  This is the case when creating Links, Images, and Smart Attachments, as the link to them will break. Avoid...

Adding Images with PoliteMail Online Using the Add Image Button If you have the URL of an image that is stored online, you can use the Add Image button to insert it into your message.   Note that this can only be done with online files; to in...

Yes!  Publicly viewable Smart Attachments are handy when sending a file to someone outside of your organization, such as a vendor, affiliate, or to mobile devices.  However, you can also mark a Smart Attachment as Secure if you need to, although th...

Indexing of Smart Attachments Generally, Smart Attachments (or any attachment for that matter) were not indexed (scanned by search engines) if a bit of embedded text (robots.txt) was included (more information can be found here ).  In September o...

Although you can set the colors of active, visited, and unclicked links when creating a Brand Theme using the PoliteMail Builder in PoliteMail for the Windows desktop or PoliteMail Online, the color of links in M365 is actually controlled by the app...

The easiest way to create or edit a hyperlink in PoliteMail Online is to select the hyperlink (or word that you want to be the hyperlink) and press Control-K, which is a fairly standard keyboard shortcut to create or edit a link in any applica...