PoliteMail Message Tools

Outlook doesn't allow inserting Custom Fields directly into the subject line. As a workaround, insert the Custom Field into the email body first, then copy and paste it into the subject line. PoliteMail will still personalize it correctly.

Learn how to personalize PoliteMail messages with custom fields like First Name or Company. Discover formatting tips, data requirements, and Outlook limitations for subject line personalization.

Subject Suggester enhances PoliteMail’s Ai/B Subject Line testing by offering real-time, AI-powered subject line suggestions directly within the subject field.

Learn how to use PoliteMail’s Message Expiration feature (v5.1+) to set expiration dates for time-sensitive messages. Works with PoliteMail 365 and Online editions. Includes setup requirements, scheduling options, and admin controls for modifying or deleting expirations.

PoliteMail’s Open Visibility feature enables recipients to see real-time engagement metrics—like page views, read time, opens, and clicks—directly within the email. Available in all editions and versions, this feature can be added via the Feedback menu and customized by icon, color, and placem

Learn how to use and manage the Social Advocacy feature within PoliteMail. This guide covers setup, customization, and best practices to help boost internal engagement.

Use PoliteMail's Ai/B feature to improve your email subject lines. Get AI-recommended alternatives or compare two subject lines to predict which will drive more opens.

Use PoliteMail's Get Recipient Count feature to check the total number of unique recipients before sending. Avoid duplicates and verify your audience size with ease.

Use PoliteMail’s Preflight Test Send to preview and test your email before sending. Verify formatting, links, and attachments across devices and avoid inflated metrics with auto-delete options.

Discover the new PoliteMail Builder—featuring an easier layout, drag-and-drop content, AI-powered subject suggestions, and Folders for organizing templates, layouts, and assets.

Learn how to use PoliteMail’s Suppress Auto-Replies feature to reduce mailbox congestion by blocking out-of-office replies, auto-responses, and soft bounce reports in both Outlook for the Desktop and PoliteMail Online.

Learn how to use PoliteMail’s “Direct Replies To” feature to route bounce messages to a different inbox, helping keep your primary sending account clear of undeliverables.

Learn how to use PoliteMail’s Schedule Send feature to schedule measured emails for future delivery by recipient or sender time zone, with options for working hours, editing, disabling, and deleting sends.

PoliteMail doesn’t offer a table tool, but Outlook does. Insert tables in Outlook and add trackable PoliteMail elements, or use table images for static, non-interactive content.

Use PoliteMail's Appointment Measurement to track Outlook meeting invites, view RSVP metrics, personalize invites, and access detailed reports. Outlook 2016+ required.

Learn how to insert an Outlook calendar meeting invite as a Smart Attachment in PoliteMail (v4.5–4.8). Send the invite as a .ics file to let recipients easily add or respond to meetings.

Learn how to send emails from multiple addresses in Outlook using the Delegate Method. Set up delegate access to send on behalf of another account and manage multiple Exchange or POP accounts effectively.

A practical guide detailing how to customize and display preheader text in Outlook and PoliteMail for both desktop and online versions. Includes step-by-step instructions for editing preheader text, compatibility notes for Outlook and PoliteMail versions, and tips on maximizing message visibility in

Enable PoliteMail's Analytics Integration to track email-driven web traffic using tools like Google Analytics, Webtrends, or Adobe Analytics. Easily measure campaign performance and link clicks directly from Outlook.

Learn how Self-Hosted PoliteMail admins can stop email delivery in progress by halting Mailflow via SMTP server settings. Admin rights required; not available for Cloud users.

Send standard file attachments with PoliteMail using Outlook, or use Smart Attachments to improve deliverability and track engagement. Learn how to optimize email attachments for better performance.

Learn how to access, edit, enable, disable, or delete scheduled PoliteMail messages in Outlook. Manage send times, test sends, and message status with ease.

Learn how to open a previously sent message when using PoliteMail for the Windows desktop or for M365.

Easily select recipients in PoliteMail Online using Address Book, Mailing Lists, Outlook Contacts, or PoliteMail Contacts. Mix and match sources to target the right audience for your email campaigns.

Learn what the keystrokes are to enter a non-breaking space in either Windows or MacOS.

Understand each of the buttons in the toolbar for PoliteMail Online, what they look like, and what they do.

A floating toolbar appears when modifying a Template in PoliteMail Online. Learn what each of the toolbar components do and what they look like.

Version 5.25 and later of PoliteMail Online use a different toolbar layout. if you are on this version, this article describes each toolbar button and its function.

Create bookmarks in PoliteMail Online (v5.25+) using anchor tags to link within long messages. Improve navigation and user experience with easy step-by-step instructions.

Learn how your Entra ID and PoliteMail display names are used in email communications: Entra ID applies with Receive Connectors, internal messages, and no Mail Gateway; PoliteMail names are used otherwise. Easily update your PoliteMail display name via Mailing Lists > People in your settings.