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Last Updated: 06/19/2024
in Troubleshooting Messages You may receive a warning if your messages are over 500KB in size. This is because larger messages can take a longer time to send and, in some cases, cause PoliteMail to bog down completely (especially if sending to many thousands of recipient...
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Last Updated: 06/18/2024
in Sending PoliteMail
Sent Items Your browser does not support HTML5 video. A ‘Download’ button can be found at the top of the Metrics Report, which allows you to view the item that was sent (if you don't see it, click the ... button). This ...
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Last Updated: 06/18/2024
in Measuring Results Sending to Multiple Time Zones If a message was sent as a Scheduled Send message to multiple time zones, PoliteMail automatically sends the email at the appropriate hours for each time zone. Metrics Multiple metrics reports are then ge...
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Last Updated: 06/14/2024
in Sending PoliteMail Templates
Do not use previously sent templates If you have a template you have already sent, it may be tempting to open your Sent folder and modify the sent template or use a copy you have received. Once an email has been processed through Outlook, it r...
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PoliteMail Online will work on a Mac, as well as PoliteMail for Microsoft 365 and the new Outlook, since these are both online. PoliteMail for the Desktop requires the Windows desktop version of Office. Microsoft does not support any add-i...
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Last Updated: 06/12/2024
in Troubleshooting Outlook
Because PoliteMail uses WebView2 for faster performance, clearing the cache in the new Outlook or Outlook for M365 is not as straightforward.
Open the new Outlook or Outlook for M365, and then close it again.
Open a Command Prompt...
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How hidden membership of a list is handled depends greatly on whether you are using Microsoft Graph as part of your PoliteMail setup, which is recommended, or are relying only on Exchange Web Services (EWS). If You're Only Using EWS In the...
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Last Updated: 06/12/2024
in User Administration User Type defines the level of access and sharing the user has within the system. There are four types: SysAdmin Admin Manager User Users All All Region/Business Self only Lists All All Region/Business Self only...
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Last Updated: 06/11/2024
in Upgrading Although Microsoft does plan to phase out the classic Outlook for the Windows desktop, there are no plans for a full shutdown until at least 2029. Users will receive advance notice of at least 12 months to opt out of the "new" Outloo...
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PoliteMail, like all email marketing software, uses standard web-page image beacon to determine opens. Email open measurement is the result of the recipient displaying the images within the email. It is the image referenced from the PoliteMai...