Updated Articles

  1. How do I setup the app manifest to install PoliteMail for M365 and New Outlook users?

    Deploying PoliteMail via Manifest for Outlook 365  Click the Apps button, then click the icon to open the Admin Center .  In the left panel, click Settings >  Integrated Apps . A list of integrated apps displays, with a list of currently ins...
  2. Edit Preheader Text

    Outlook Message Preview Preheader text is the text that appears under the Subject line in the Outlook Preview pane. It's the first few lines of the body of your email, but it can also be security notifications such as External Sender alerts. Du...
  3.  What is the difference between PoliteMail for the Desktop, Online, and 365?

    Click here to skip directly to chart that lists all features for each version. Your browser does not support HTML5 video. PoliteMail Desktop vs Online vs 365 PoliteMail for the desktop allows you to create powerful measured emails ...
  4. What is the difference between a COM Add-In and an Outlook/Modern Add-In?

    COM Add-In vs Outlook/Modern Add-In Your browser does not support HTML5 video. COM Add-In Outlook (Modern) Add-In Specific to Windows computers Work on any web-based Outlook platform Supplemental program that runs at startup of...
  5. How do I get PoliteMail Online and PoliteMail365?

    PoliteMail Online (PMO) All you need to do is enter your PoliteMail server name in your browser! Your server name is what you enter when logging into PoliteMail, such as https://pmqareact2.pmail5.com/. From there a window will appear for you...
  6. Does PoliteMail work with the new Outlook?

    Yes!  Here's some more information: What is the New Outlook? You may have noticed or have even tried the new Outlook by clicking on the toggle in the upper right corner. The new Outlook is a completely different version of Outlook compared to ...
  7. Copying and Pasting from Word looks bad!

    You might think that anything you copy from Word and paste into Outlook should look the same, right?  After all, both products are made by the same company!  Unfortunately, it's not that simple as Word and Outlook basically speak two totally diffe...
  8. Can I access PoliteMail from this Knowledge Base?

    No.  If you see an 'Internal Login' link in the upper right of this application, that is for internal PoliteMail employees to access internal content. You can access PoliteMail from Outlook for the Windows desktop if it has been installed; you w...
  9. Templates Or Messages Not Holding Font Styling

    If you are using Outlook 2016 with PoliteMail you may notice that certain font style revisions  such as font size, bold/italic or font color may not hold within your templates or email messages. These same messages may view as revised   on sy...
  10.  Using the Open Visibility Feature

    Your browser does not support HTML5 video. What is Open Visibility? Open Visibility is another feature added to PoliteMail’s suite of Feedback options. Open Visibility allows your recipients to see interaction data in near real-time, includi...