Updated Articles

  1. How to Enable and Disable O365 Measurement

    Measuring iOS and macOS Devices Background Email is typically tracked and measured using small transparent images, which are remotely hosted and referenced over the internet using a standard web http/https request. Sometimes called “tr...
  2. How do I uninstall PoliteMail?

    Uninstalling PoliteMail You may uninstall the PoliteMail for Outlook software just as you would any other software, using the Windows Control Panel.  Use Windows > Control Panel > Programs > Uninstall a Program then double-clic...
  3. Does PoliteMail work with the new Outlook?

    Yes!  Here's some more information: What is the New Outlook? You may have noticed or have even tried the new Outlook by clicking on the toggle in the upper right corner. The new Outlook is a completely different version of Outlook compa...
  4. How do I clear the cache with the new Outlook / Outlook 365?

    Because PoliteMail uses WebView2 for faster performance, clearing the cache in the new Outlook or Outlook for M365 is not as straightforward. From the new Outlook or Outlook for M365, compose a new, blank message first, and then click on the Pol...
  5. How to clear your Internet cache

    Sometimes when connecting to the PoliteMail Server, typically after an update to Outlook or PoliteMail, your login credentials may fail, despite being accurate. This is typically due to a browser cache issue, and the cache must be cleared. Clearin...
  6. How do I install a modern Add-in using a URL?

    In the interest of security, Microsoft no longer supports installing an add-in directly from a URL, but only from a downloaded file.  To do this: Go to https://aka.ms/olksideload to open the Add-Ins for Outlook dialog. Select 'My add-...
  7. Understanding Metrics

    The most common type of chart you will see when viewing a Metrics Report in version 5 is the pie chart. Each of these shows various metrics, defined in the glossary below. If you sent the message using Individual Measurement, you can click on an...
  8. How exactly is Engagement Rate calcuated on a Metrics Report?

    The Engagement Rate on a Metrics Report takes into account both the average amount of time spent reading the message compared to the calculated time to read and the unique click rate of the message.  At the same time, the formula is designed ...
  9. What do all of the fields mean when I export a Metrics report to Excel?

    Metrics Report Exports When exporting a Metrics report to Excel, you may see more fields in the exported file that you expected.  Some of these fields are deprecated, and some are used as the basis for other calculations and so do not display ...
  10. Creating, Saving and Reusing Links

    With the Links function in PoliteMail, you can save links and easily insert them into new messages without having to retype the content. In a measured message, PoliteMail will automatically measure interactions with any link, whether you use the...