Updated Articles

  1. How do I create a Safe Links exception for PoliteMail?

    Creating Safe Links Exceptions Safe Links is a feature in Microsoft Defender for Microsoft 365 which scans links in email messages, Teams, and other 365 applications during mail flow.  This security feature is in addition to any other anti-spa...
  2. How does PoliteMail work with security appliances like Mimecast or Proofpoint?

    Email Security Appliances  In some cases, organizations will employ a Mail Security Appliance, such as Proofpoint or Mimecast Barracuda, to filter spam emails and block others. This is usually a security requirement and sometimes creating a re...
  3. What is the PoliteMail Sandbox?

    The PoliteMail Sandbox, new to version 5.15 and higher of PoliteMail, is an easy way to experiment with the powerful features of PoliteMail without requirement IT involvement and configuration.  With the PoliteMail Sandbox, you can: Connect...
  4. What are the capabilities of the PoliteMail Sandbox?

    The PoliteMail Sandbox will give you access to ALL PoliteMail features in both PoliteMail Online as well as PoliteMail for the Outlook desktop. While you have access to all PoliteMail features, there are some differences between it and the full i...
  5. Saved Template Sections

    Parts of a Template, called Template Sections, can now be saved in the new PoliteMail Builder.  This allows a user to create only a part of a Template that can be used and/or shared as they see fit, instead of having to create an entire Tem...
  6. Subject Suggester

    While Ai/B Subject Line testing is powerful, Subject Suggester brings the power of Ai/B testing and embeds it directly into the Subject line! On the right side of the Subject line, the Subject Suggester icon appears.  Compose your message...
  7. Message Expiration

    Message Expiration is a great new feature of PoliteMail that allows you to set an expiration date on a message.  Messages that are expired will show in an Inbox, but when viewed it will only display an alternate message stating the message ...
  8. How do I access the PoliteMail Sandbox?

    Accessing via Email and Password Contact your PoliteMail sales professional about access; they will perform some quick initial setup for you. Navigate to https://sandbox.pmail2.com Sign in using the username/email and password your salesp...
  9. Understanding Metrics

    The most common type of chart you will see when viewing a Metrics Report in version 5 is the pie chart. Each of these shows various metrics, defined in the glossary below. If you sent the message using Individual Measurement, you can click on ...
  10. How do I transfer data to a new user without losing information?

    In order to transfer to a new user without losing their information, you will want to follow the instruction in this article:  Adding, Replacing, Migrating, and Deleting Users . ...