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Last Updated: 06/12/2025
in Upgrading
Release Notes Release: 5.30.5324.4650 Updates With This Release Improvements ONLINE Beefree is now supported as an alternate editor alongside the existing PoliteMail Builder, with full support for templates, personalization, pre...
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Last Updated: 06/12/2025
in User Administration
User Type defines the level of access and sharing the user has within the system. There are four types: SysAdmin Admin Manager User Users All All Region/Business Self only Lists All All Region/Business Self only (u...
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Last Updated: 06/12/2025
in Getting Started A description of the tasks and resources needed to set up SyncroNym Online.
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The new toolbar layout in version 5.25 is designed to be more intuitive in its layout, as well as be more responsive. Please note the new toolbar layout is visible only if you have the new PoliteMail Builder enabled. Top Row The top row...
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Learn how your Entra ID and PoliteMail display names are used in email communications: Entra ID applies with Receive Connectors, internal messages, and no Mail Gateway; PoliteMail names are used otherwise. Easily update your PoliteMail display name via Mailing Lists > People in your settings.
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Last Updated: 06/05/2025
in Sending PoliteMail Templates Creating a New Template Create a Brand Theme Your first step in creating a new template is to design your Brand Theme. Click on Brand Themes and choose New . Give your theme a name. You can also make it the Default for all templates, ...
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Last Updated: 06/04/2025
in Troubleshooting Images
DESKTOP If you’re using PoliteMail and a red X is appearing when you are using Add Image, or if the image does not display when being received, here are a few settings you can check: Open Internet Options, found in your Control Panel....
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Message Expiration is a great new feature of PoliteMail that allows you to set an expiration date on a message. Messages that are expired will show in an Inbox, but when viewed it will only display for a brief moment before an alternate message...
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A user can specify a different inbox for bounces to be returned to. Using this method, you can keep one sending account free from any undeliverables, and use a separate sending account to monitor bounces. Open a New Message in PoliteMail. D...
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If you see colors, such as what appear to be bars of color along the top or bottom of the message, check to see if there is a background color on a table. It might be bleeding through and show in the email body background. ...