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Last Updated: 11/13/2024
in Commlytics The issue you're experiencing is likely because the Commlytics app needs to be allowed by your organization's Microsoft 365 (M365) administrator. To resolve this, your M365 administrator will need to add Commlytics to the list of allowed apps in...
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Currently there is no option to delete a From address, as email addresses are typically removed from Exchange or Entra ID. However, versions 5.1 and later of PoliteMail allow you to disable a From address so it can no longer be used. Go to S...
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Starting with version 5.1 of PoliteMail, a new item has been added in the Account Settings called "Froms", which allows you to manage your From permissions in a more intuitive and powerful way. The table lists all From email addresses and...
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A user can specify a different inbox for bounces to be returned to. Using this method, you can keep one sending account free from any undeliverables, and use a separate sending account to monitor bounces. Open a New Message in PoliteMail. Unde...
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Last Updated: 11/07/2024
in Sending PoliteMail Templates
Rather than use the PoliteMail Builder for Templates, you can import your own HTML files by clicking on the Import HTML File button in the HTML Templates section under the POLITEMAIL tab when you open a New Message: After browsing for and ...
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Last Updated: 11/05/2024
in Troubleshooting Messages
If you copy and paste a link from SharePoint into a message that you are composing in PoliteMail for the Outlook Desktop, Outlook will automatically replace the font of your link with your default font used in Microsoft Office. As a workaround,...
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Message Expiration is a great new feature of PoliteMail that allows you to set an expiration date on a message. Messages that are expired will show in an Inbox, but when viewed it will only display for a brief moment before an alternate message...
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Last Updated: 11/05/2024
in Sending PoliteMail Templates
Once you have selected a pre-made Template from the list in the new PoliteMail Builder, it will appear in your main composition window. From there, you can click anywhere in the Template and a floating toolbar will appear. To replace any te...
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PoliteMail Online features special toolbars that are not available with PoliteMail for the Outlook desktop. A description of these is below. Note that depending on the resolution of your display and the version of PoliteMail you are using, n...
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When modifying a Template in PoliteMail Online, clicking on a cell in the Template opens a floating toolbar that contains a number of buttons: Opens a small window with three tabs to set the color for the background, text, and border of th...