Updated Articles

  1. SVG files are not displaying when sending with Beefree

    Learn how to resolve the error you get when you include a svg image in your message with Beefree.
  2. What do the buttons in the toolbar do in version 5.25 of PoliteMail Online?

    Version 5.25 and later of PoliteMail Online use a different toolbar layout. if you are on this version, this article describes each toolbar button and its function.
  3. What do all of the buttons in the toolbar in PoliteMail Online do?

    Understand each of the buttons in the toolbar for PoliteMail Online, what they look like, and what they do.
  4. How do I perform the Simple Implementation of PoliteMail?

    Get started with PoliteMail’s simple implementation. Learn how to install the M365 add-in, assign SysAdmin roles, and understand the Microsoft Graph permissions required for secure and efficient email tracking.
  5. What are the permissions needed for Microsoft Graph?

    Permissions for Microsoft Graph The permissions needed vary depending on whether or not you enable SSO and how you want List Expansion to be handled (Client-Side, Server-Side, or both).  Each possible configuration is outlined below.  You c...
  6. How do I open a previously sent message?

    Learn how to open a previously sent message when using PoliteMail for the Windows desktop or for M365.
  7. Deleting Older or Unused Templates

    Learn how to delete a Template in PoliteMail in a few simple steps.
  8. How do I send from a different email address?

    How to send from a different email address in any PoliteMail platform.
  9. What edition of PoliteMail am I using?

    PoliteMail is available in three different editions, or interfaces:  Edition Description How to Tell if You're Using it PoliteMail for the Outlook Desktop  This is the original interface of PoliteMail, and is a...
  10. What are the image sizes used in PoliteMail Templates?

    PoliteMail templates use a 640px grid for maximum compatibility. Learn recommended image and banner dimensions, auto-sizing tips, and layout guidelines for best results.