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Last Updated: 02/10/2025
in Sending PoliteMail
Starting with version 5.2 of PoliteMail, you can view what other people are planning to send in the future with an Editorial Calendar! You will see an icon to switch to Calendar View when viewing the list of Scheduled Sends. This is a very vis...
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Measuring iOS and macOS Devices Background Email is typically tracked and measured using small transparent images, which are remotely hosted and referenced over the internet using a standard web http/https request. Sometimes called “tracking b...
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Last Updated: 02/05/2025
in Measuring Results
There may be time when you wish to see the From metrics for a From address that you use and the metrics display will only show "Hidden" in each column. If you see this, it is because the metrics are hidden if the From address is also used by an...
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Last Updated: 02/05/2025
in Measuring Results
In addition to metrics for a Message or Campaign, version 5 of PoliteMail also can provide metrics for several other components, shown below: Report Description Mailing List Shows the Reach, Readership, and Engagement broken...
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Last Updated: 01/20/2025
in Measuring Results
The most common type of chart you will see when viewing a Metrics Report in version 5 is the pie chart. Each of these shows various metrics, defined in the glossary below. If you sent the message using Individual Measurement, you can click o...
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Your browser does not support HTML5 video. PoliteMail recommends sending a test message to yourself and a colleague before pushing out a large message or campaign. The Preflight Test Send feature allows users to test a completed message prio...
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A user can specify a different inbox for bounces to be returned to. Using this method, you can keep one sending account free from any undeliverables, and use a separate sending account to monitor bounces. Open a New Message in PoliteMail. Unde...
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Last Updated: 01/13/2025
in Troubleshooting Outlook
If you are having recurring issues with Outlook crashing, hanging or messages not sending from the Outbox when using PoliteMail, then your Outlook data file needs to be repaired.
Because Outlook data files can become damaged...
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Last Updated: 01/08/2025
in User Administration
You may want users to send certain communication from a shared email address, such as hr@company.com. Shared mailboxes are a feature in Outlook, but PoliteMail allows you to define who is allowed to use specific mailboxes for measured messa...
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Accessing and Editing a Scheduled Message Your browser does not support HTML5 video. Select the PoliteMail tab within your Outlook window. Select Campaigns > Scheduled Sends. Click the desired Scheduled Message. Version 5.0: C...