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Last Updated: 10/02/2025
in Measuring Results
If you are sending a Measured Message via Aggregate Measurement, it is normal to see an inflated Open Rate, even a rate over 100 percent. This is because Open Rate will measure ALL instances in which a unique person opened the message. A mes...
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Last Updated: 09/30/2025
in Managing Lists
Custom Fields can be used for further Personalization options. You can either add custom fields in PoliteMail, or import them from a CSV file when creating a mailing list. It is recommended to set up your custom fields in PoliteMail bef...
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Last Updated: 09/30/2025
in Measuring Results
The most common type of chart you will see when viewing a Metrics Report in version 5 is the pie chart. Each of these shows various metrics, defined in the glossary below. If you sent the message using Individual Measurement, you can click o...
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Last Updated: 09/25/2025
in Troubleshooting Messages You might see an Outlook alert display above a message you're composing that says, "PoliteMail is working on your request.", even if you're not currently using PoliteMail for the message. The PoliteMail service is running to check if any PoliteM...
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Last Updated: 09/24/2025
in User Administration
To perform any of these tasks, you must have Admin privileges. If you are not an Admin, please contact your local PoliteMail Administrator for assistance.
Verify your Licenses To add, delete, or migrate a user there are a few simple ...
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Last Updated: 09/22/2025
in Measuring Results
The Engagement Rate on a Metrics Report takes into account both the average amount of time spent reading the message compared to the calculated time to read and the unique click rate of the message. At the same time, the formula is designed to ...
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Last Updated: 09/19/2025
in Getting Started
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An introduction to Syncronym by PoliteMail, an ETL tool that automates and simplifies distribution list management for organizations by synchronizing data from HR, AD, and payroll systems, offering flexible deployment options and dynamic contact list creation.
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Last Updated: 09/16/2025
in Sending PoliteMail PoliteMail supports sending via Microsoft Graph for faster, secure delivery without extra configuration—ideal for high-volume, trusted email sends.
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Last Updated: 09/11/2025
in Managing Lists
Lists in Entra ID are often not current, filled with former employees or not filled with the newest hires or transfers. That's why Syncronym was created by PoliteMail, enabling organizations to sync their PoliteMail lists with more accurate lis...