Updated Articles

31. What are the image sizes used in PoliteMail Templates?

    Last Updated: 07/10/2025 in Sending PoliteMail Templates
    PoliteMail templates use a 640px grid for maximum compatibility. Learn recommended image and banner dimensions, auto-sizing tips, and layout guidelines for best results.

32. Creating and Sending to PoliteMail Distribution Lists

    Last Updated: 07/09/2025 in Managing Lists
    Easily manage and send measured emails with PoliteMail by creating and importing mailing lists from CSV files, segmenting contacts, and analyzing engagement—all within your Exchange environment.

33. Are there trainings or tutorials available for version 5.0?

    Last Updated: 07/08/2025 in Upgrading
    Yes. All upgrading and new customers are invited to Flight School , an online, interactive training that will teach you all aspect of PoliteMail. Our knowledge base is also constantly updated, and we will have an e-learning course available in th...

34. PoliteMail Interactions

    Last Updated: 07/08/2025 in Sending PoliteMail
    Track email engagement in PoliteMail 5.0 using the Interactions panel. Monitor opens, clicks, and responses in real-time, with detailed metrics and customizable views for both anonymous and individual tracking.

35. How can I send a "Do Not Reply" broadcast email using PoliteMail?

    Last Updated: 07/08/2025 in Sending PoliteMail
    The best way to suppress all replies to a message is to send from a nonexistent email address, such as do-not-reply@yourcompany.com.

36. Does PoliteMail support emojis in the subject line?

    Last Updated: 07/08/2025 in Sending PoliteMail
    Learn how to easily add emojis to your email subject lines in both PoliteMail for desktop and PoliteMail Online using built-in emoji keyboards on Windows and Mac. Add a friendly, expressive touch to your messages in just a few clicks.

37. How does Copilot work with PoliteMail?

    Last Updated: 07/08/2025 in Sending PoliteMail
    Find answers to common questions about using Microsoft Copilot with Outlook and PoliteMail. Learn about availability, setup, key features like summarization and drafting, and how Copilot integrates with PoliteMail tools for enhanced email communication.

38. Can I use simpler links in PoliteMail like I do in Outlook?

    Last Updated: 07/08/2025 in Sending PoliteMail
    Learn how Outlook and O365 automatically create simpler, friendlier links with file icons and names for OneDrive and SharePoint files. Discover how this feature works with PoliteMail measurement and how to manually create similar links in PoliteMail Online.

39. Can I send Adaptive / Actionable Cards in a message to a shared mailbox?

    Last Updated: 07/08/2025 in Sending PoliteMail
    Adaptive Cards are not currently supported for a shared mailbox.

40. How can I remove Measurement for a specific link or smart attachment?

    Last Updated: 07/08/2025 in Sending PoliteMail
    Learn how to exclude specific links from PoliteMail tracking by adding ?notrack=true or ¬rack=true for Teams links. Works with Smart Attachments too.

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