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Last Updated: 06/04/2025
in Troubleshooting Images
DESKTOP If you’re using PoliteMail and a red X is appearing when you are using Add Image, or if the image does not display when being received, here are a few settings you can check: Open Internet Options, found in your Control Panel....
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Message Expiration is a great new feature of PoliteMail that allows you to set an expiration date on a message. Messages that are expired will show in an Inbox, but when viewed it will only display for a brief moment before an alternate message...
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A user can specify a different inbox for bounces to be returned to. Using this method, you can keep one sending account free from any undeliverables, and use a separate sending account to monitor bounces. Open a New Message in PoliteMail. D...
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If you see colors, such as what appear to be bars of color along the top or bottom of the message, check to see if there is a background color on a table. It might be bleeding through and show in the email body background. ...
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If you are using PoliteMail version 4.954+, you can use Fallback Expansion instead.
Please note that EWS Client and Graph Client are only used by PoliteMail for the Desktop; PoliteMail Online and 365 can only use the EWS and Graph Serv...
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Personal Access Tokens (PATs) allow a PoliteMail user to delegate revocable permissions to other users for use with the PoliteMail API. PATs can be granted either to internal PoliteMail users, or external vendors or users. By using a PAT, a user...
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Data Processing and Storage by PoliteMail Download a PDF of this information here ! The data processed and stored by PoliteMail varies depending on the measurement mode used to send a measured message. The table below provides a summary. ...
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Introducing the new PoliteMail Builder! What's New? More visual layout for easier use Adding content items has been moved under the Build a Template section. Social media icons have moved to be a standalone content item instead of being und...
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PoliteMail API Entity Directory The API Directory is in the process of being updated; some endpoints listed may have changed or have been deprecated in version 5.0, and so you may encounter 404 or 500 errors. In the interim, please contact Cus...
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Last Updated: 05/28/2025
in Managing Content
Adding Video to a Message PoliteMail provides a couple of ways to integrate video into your messages easily! Option One: Link to Video from an Image The most common way to add a video is to first insert an image of your choice from the Poli...