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Last Updated: 11/04/2024
in Troubleshooting Messages
What are Active Links? An Active link is a hyperlink that is currently being interacted with the user. Whenever a user holds the mouse button on the link or right-clicks on it, it will change its color into red, and this is when the link will be ...
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Last Updated: 11/04/2024
in Troubleshooting Images
If you are sending a tracked video using an embed link in Outlook, note that the video will play only if the video is hosted on Microsoft-hosted domains, such as "office365.com", "office.net", "static.microsoft", "skype.com", "office.net", "office...
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Last Updated: 11/04/2024
in Troubleshooting Outlook This seems to be specific to using Outlook on the MacOS desktop and signing out using EntraID. The only way to sign out is to clear your cache in your default browser first, and then reload the application.
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Last Updated: 11/01/2024
in Sending PoliteMail
Sending Via Graph PoliteMail supports the option to send a Measured Message via the Graph Send Service. Sending via Graph eliminates the need to go through security appliances, such as ProofPoint or MimeCast, as it is trusted automatically. T...
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Last Updated: 10/30/2024
in Measuring Results
Metrics Report Exports When exporting a Metrics report to Excel, you may see more fields in the exported file that you expected. Some of these fields are deprecated, and some are used as the basis for other calculations and so do not display on ...
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For versions earlier than 4.951, please click here . Outlook Message Preview Preheader text is the text that appears under the Subject line in the Outlook Preview pane. It's the first few lines of the body of your email, but it can also be se...
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Last Updated: 10/28/2024
in Getting Started
Click here to skip directly to chart that lists all features for each version.
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PoliteMail Desktop vs Online vs 365
PoliteMail for the desktop allows you to create powerful measur...
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With support for SAML 2.0 and OpenID, SSO protocols with better features and security, PoliteMail Online is not compatible with WS-Fed.
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Archiving controls how your PoliteMail data is archived and cached. Users can manually update metric reports by clicking the Update button at the top of the report. Automatic updating is determined by your Report update intervals. PoliteMa...
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Last Updated: 10/16/2024
in Measuring Results
Updating Metrics Reports Manually To view the metrics report for a message, navigate to POLITEMAIL > Results > Messages . Double-click on a message to load it into the metrics report. You should see two hyperlinks at the top of the report...