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Last Updated: 05/16/2025
in User Administration
Please note that only Admins can perform this function, and only if SSO is NOT enabled. If SSO is enabled, all user roles are pulled from the source; changes to users must be made at the source level (Entra ID, etc). If you want to change a ...
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Last Updated: 05/12/2025
in Measuring Results
Log in to your PoliteMail for Outlook or PoliteMail Online account.
From Excel, open the PoliteMail Advanced Analytics Dashboard.xlsx file. If you do not have this file, contact your friendly PoliteMail sales representative and they can...
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Your browser does not support HTML5 video. PoliteMail recommends sending a test message to yourself and a colleague before pushing out a large message or campaign. The Preflight Test Send feature allows users to test a completed message pr...
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Last Updated: 05/09/2025
in Troubleshooting Configuration
For Hybrid Exchange Office365 implementations without Azure AD connect (or AD FS – Federation) implemented.
A common Exchange hybrid implementation has the MX record pointing to Office 365, with the mail domains configurated in Office 365 as ...
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Outlook for the Desktop: Compose a new email and click on Options > From. PoliteMail Online: Click the 'From' link in the upper right. PoliteMail for Outlook 365: Compose a new email, click on the ... button to view optio...
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Last Updated: 04/24/2025
in Sending PoliteMail
Save As / Drafts Your browser does not support HTML5 video. A ‘Save As’ button has been added to allow saving the message as a draft. Anyone can view a saved message, similar to a shared mailbox. For PoliteMail for the Desktop, the ‘Save...
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No. You can access PoliteMail from Outlook for the Windows desktop if it has been installed; you will see PoliteMail as an option in the Ribbon. You can access PoliteMail from Microsoft 365 if it has been installed; you will see the PoliteMai...
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Selecting Recipient(s) in PoliteMail Online
When composing a message in PoliteMail Online and you click on the "To" field, a window appears with four icons across the top from which you can select your recipients.
A...
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Last Updated: 04/23/2025
in Troubleshooting Messages
If you set up a Teams meeting from a Shared Mailbox and send it via PoliteMail, the recipient may see the title and time slots will display incorrectly. This appears to be a known Microsoft issue with no currently known fix. However, there are...
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Last Updated: 04/16/2025
in Getting Started
Switching Between PoliteMail 365 and PoliteMail Online PoliteMail for Microsoft 365 is a handy way to access the features of PoliteMail when using the "new" Outlook or outlook.com. However, only PoliteMail for the Windows desktop or PoliteMail...