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Last Updated: 09/24/2025
in User Administration
To perform any of these tasks, you must have Admin privileges. If you are not an Admin, please contact your local PoliteMail Administrator for assistance.
Verify your Licenses To add, delete, or migrate a user there are a few simple ...
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Last Updated: 09/22/2025
in Measuring Results
The Engagement Rate on a Metrics Report takes into account both the average amount of time spent reading the message compared to the calculated time to read and the unique click rate of the message. At the same time, the formula is designed to ...
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Last Updated: 09/19/2025
in Getting Started
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An introduction to Syncronym by PoliteMail, an ETL tool that automates and simplifies distribution list management for organizations by synchronizing data from HR, AD, and payroll systems, offering flexible deployment options and dynamic contact list creation.
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Last Updated: 09/16/2025
in Sending PoliteMail PoliteMail supports sending via Microsoft Graph for faster, secure delivery without extra configuration—ideal for high-volume, trusted email sends.
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Last Updated: 09/10/2025
in User Administration
You may want users to send certain communication from a shared email address, such as hr@company.com. Shared mailboxes are a feature in Outlook, but PoliteMail allows you to define who is allowed to use specific mailboxes for measured messa...
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Last Updated: 09/08/2025
in Sending PoliteMail Learn how to use the "Save As" feature in PoliteMail to save messages as Drafts or Templates. Understand permissions, retention policies, and differences between desktop and online versions when managing saved messages.
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Gain an overview of PoliteMail’s comprehensive System Administrator settings, covering authentication, licensing, security protocols, mail sending configurations, caching, software scaling, and UI customization options, designed to optimize performance and secure email communications.
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Improve email tracking accuracy on iOS and macOS devices with O365 Measurement for PoliteMail. Learn how to overcome open rate inflation caused by Apple Mail Privacy Protection and configure non-image-based metrics for reliable, actionable insights.
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Discover a comprehensive overview of PoliteMail user and admin preferences, including global settings, editing options, list handling, and recommended configurations for different software versions to optimize email performance and efficiency.