Updated Articles

  1. How do I connect my PoliteMail data to an Excel file?

    Log in to your PoliteMail for Outlook or PoliteMail Online account. From Excel, open the PoliteMail Advanced Analytics Dashboard.xlsx file.  If you do not have this file, contact your friendly PoliteMail sales representative and they can...
  2.  Using PreFlight Test Send

    Your browser does not support HTML5 video. PoliteMail recommends sending a test message to yourself and a colleague before pushing out a large message or campaign. The Preflight Test Send feature allows users to test a completed message pr...
  3. Email Distribution Not Sending With A Hybrid Exchange On-Premise And Office 365 Implementation

    For Hybrid Exchange Office365 implementations without Azure AD connect (or AD FS – Federation) implemented. A common Exchange hybrid implementation has the MX record pointing to Office 365, with the mail domains configurated in Office 365 as ...
  4. How do I send from a different email address?

    Outlook for the Desktop:   Compose a new email and click on Options > From. PoliteMail Online:   Click the 'From' link in the upper right. PoliteMail for Outlook 365:     Compose a new email, click on the ... button to view optio...
  5.  Saving a Message as a Draft

    Save As / Drafts Your browser does not support HTML5 video. A ‘Save As’ button has been added to allow saving the message as a draft.  Anyone can view a saved message, similar to a shared mailbox. For PoliteMail for the Desktop, the ‘Save...
  6. Can I access PoliteMail from this Knowledge Base?

    No.  You can access PoliteMail from Outlook for the Windows desktop if it has been installed; you will see PoliteMail as an option in the Ribbon. You can access PoliteMail from Microsoft 365 if it has been installed; you will see the PoliteMai...
  7. What do the different options mean when I click on To: in PoliteMail Online?

    Selecting Recipient(s) in PoliteMail Online When composing a message in PoliteMail Online and you click on the "To" field, a window appears with four icons across the top from which you can select your recipients. A...
  8. Title and date/time show incorrectly when joining a meeting on Teams sent from a Shared Mailbox

    If you set up a Teams meeting from a Shared Mailbox and send it via PoliteMail, the recipient may see the title and time slots will display incorrectly. This appears to be a known Microsoft issue with no currently known fix.  However, there are...
  9. How can I quickly switch between PoliteMail for M365 and PoliteMail Online?

    Switching Between PoliteMail 365 and PoliteMail Online PoliteMail for Microsoft 365 is a handy way to access the features of PoliteMail when using the "new" Outlook or outlook.com.  However, only PoliteMail for the Windows desktop or PoliteMail...
  10. How do I make a link at the top of a message to another part of the same message?

    Creating a Bookmark in PoliteMail Online Version 5.25 and later of PoliteMail supports anchor tags, which allows you to insert a link at any part of your message that takes the recipient to another part of the same message.  This is useful with...