Updated Articles

41. How can I tell who has (or hasn't) opened or clicked a link in my message?

    Last Updated: 10/22/2025 in Measuring Results Metrics Reports
    View individual email opens, clicks, and engagement metrics. Learn how to access detailed recipient data and create segments in Individual Measurement mode.

42. How are click metrics displayed?

    Last Updated: 10/22/2025 in Measuring Results Metrics Reports Reading a Metrics Report
    Click metrics can be viewed by scrolling to the bottom of your metrics report.

43. Exported Column Definitions

    Last Updated: 10/22/2025 in Measuring Results Metrics Reports Exporting & Updating Metrics
    Understand all fields in your PoliteMail Metrics report Excel export, including hidden calculations and deprecated data points.

44. What time zone is the Total Read Time by Hour of Day in?

    Last Updated: 10/22/2025 in Measuring Results Metrics Reports Metrics Calculations
    The Total Read Time by Hour of Day is displayed in the sender's time zone, and is usually shown in the upper left.

45. From Metrics Display as "Hidden"

    Last Updated: 10/22/2025 in Measuring Results
    When From metrics appear as “Hidden” in PoliteMail, it means another user also sent from that address. Admins see all data; others view only results within their scope.

46. How does Measurement work when sending an email to multiple time zones?

    Last Updated: 10/22/2025 in Measuring Results
    PoliteMail automatically sends scheduled emails by recipients’ time zones and aggregates separate metrics reports into one campaign for accurate, detailed analysis.

47. Account, From, Social Link, and Interactions Metrics

    Last Updated: 10/22/2025 in Measuring Results
    PoliteMail delivers detailed reporting by list, sender, or address. Measure reach, readership, and engagement with advanced, customizable email insights.

48. Campaign Metrics

    Last Updated: 10/22/2025 in Measuring Results
    Access and analyze PoliteMail Campaign metrics to view average performance across grouped messages. Drill down into individual message results easily.

49. What are all the ways you can generate reports in PoliteMail?

    Last Updated: 10/22/2025 in Measuring Results
    Generate detailed PoliteMail reports by message, campaign, list, sender, or account. Export metrics and build custom reports for deeper email insights.

50. How can I tell if a Template was made with the PoliteMail Builder or with Beefree?

    Last Updated: 10/22/2025 in Using the Beefree Editor
    Easily tell which editor created a PoliteMail template. Use the Format column in Content > Templates to see whether it was made in Beefree or PoliteMail.

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