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Accessing and Editing a Scheduled Message Your browser does not support HTML5 video. Select the PoliteMail tab within your Outlook window. Select Campaigns > Scheduled Sends. Click the desired Scheduled Message. Version 5.0: C...
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Last Updated: 01/06/2025
in Troubleshooting Configuration
Adding your Internet email accounts to Outlook is simple. Integrating your internet email accounts within Outlook gives you the ability to send and receive email to and from your Internet email addresses within Outlook, or using the online service...
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Last Updated: 12/31/2024
in Getting Started Authentication
SAML SSO with Entra ID
SAML SSO with Entra ID needs to be created from the Enterprise Applications interface. This is different from OpenID Connect, in which applications are created from App Registrations because they require AP...
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Last Updated: 12/30/2024
in Getting Started Authentication
PoliteMail User Authentication with SAML2 and Okta
Open Okta and click the Applications tab, then the Get Started tab, and the 'Create New App' button. The 'Create a New Application Integration' window will appear.
Select 'Web' from th...
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Last Updated: 12/26/2024
in Troubleshooting Messages
What are Active Links? An Active link is a hyperlink that is currently being interacted with the user. Whenever a user holds the mouse button on the link or right-clicks on it, it will change its color into red, and this is when the link will be ...
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Last Updated: 12/18/2024
in Troubleshooting Outlook
"To use PoliteMail you must restart Outlook" Dialog Loop Starting in October 2023, Outlook was updated to Outlook 2310 by Microsoft and changed the default setting in a Registry key that is used by PoliteMail. When you start up Outlook with th...
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Last Updated: 12/17/2024
in Upgrading
PoliteMail processes brief bursts of small, high-volume transactions. The server sizing is primarily based on distribution size, and volume of recipient email being processed and measured. A high-performance SQL Server environment is required ...
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Last Updated: 12/17/2024
in Upgrading
General IT Requirements Requirement Cloud Service Self-Hosted / On Premises Windows IIS Servers VM ✔ † Connect to SQL Server ✔ † Branded hostname with public authority ✔ † Dedicated SMTP IP ✔ † Maintain IIS servers, ...
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PoliteMail 5.2 User Guide.pdf This User Guide covers the basics of using PoliteMail for all interfaces: the desktop COM Add-In, PoliteMail Online, or PoliteMail for Microsoft 365. Older Versions PoliteMail User Guide v.5.0 PoliteMail ...
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Last Updated: 12/17/2024
in Getting Started
PoliteMail Implementation Method Comparison
Simple Ideal for M365, Outlook desktop, and SaaS users in organizations from 500 to 20,000 employees.
Technical
Ideal for large enterprises sending high volume (>20...