Updated Articles

51.  Understanding PoliteMail Measurement Modes

    Last Updated: 07/08/2025 in Sending PoliteMail PoliteMail Settings
    PoliteMail offers Aggregate, Individual, and Anonymous email tracking modes with varying accuracy, privacy, and compliance options.

52. From Management

    Last Updated: 07/08/2025 in Sending PoliteMail PoliteMail Settings
    PoliteMail 5.1 introduces 'Froms' in Account Settings—an intuitive way to manage From address permissions, view approved users, and control verification modes for secure email sending.

53. How Does Measurement (Tracking) Work?

    Last Updated: 07/08/2025 in Sending PoliteMail PoliteMail Settings
    PoliteMail uses image beacons and encoded URL redirects to measure email opens and link clicks. Learn how tracking works, how links are modified, and how internal policies can improve accuracy.

54. PoliteMail Message Settings in a New Email

    Last Updated: 07/08/2025 in Sending PoliteMail PoliteMail Settings
    Explore PoliteMail's Outlook integration features, including measurement modes, Preflight Test Send, scheduling, recipient tools, unsubscribe options, and advanced tracking settings.

55. How do I access a Calendar View for Scheduled Sends?

    Last Updated: 07/08/2025 in Sending PoliteMail
    PoliteMail 5.2 introduces Calendar View for Scheduled Sends—enabling all users to visualize, coordinate, and manage future email plans with editable time slots and scheduling tools.

56. How can I see what other people are planning to send in the future?

    Last Updated: 07/08/2025 in Sending PoliteMail
    PoliteMail 5.2 introduces Calendar View for Scheduled Sends—enabling all users to visualize, coordinate, and manage future email plans with editable time slots and scheduling tools.

57.  Viewing Sent Items

    Last Updated: 07/08/2025 in Sending PoliteMail
    Learn how to access and download sent messages in PoliteMail using the Metrics Report. View or re-send messages, verify delivery accuracy, and understand how .msg files work for troubleshooting and reporting.

58. Can PoliteMail leverage attributes in Azure AD that can break down measurements by departments in a company?

    Last Updated: 07/08/2025 in Sending PoliteMail
    PoliteMail is restricted to MS Graph list expansion and SSO authentication requests in Entra ID for security purposes.

59. If I send through PoliteMail Online, will the results from that email show in an older Outlook desktop results view?

    Last Updated: 07/08/2025 in Sending PoliteMail
    PoliteMail online is only available if you upgrade to version 5.0. To view Results on the Desktop, the Desktop interface would also need to be upgraded to 5.0.

60. Can I recall an email?

    Last Updated: 07/08/2025 in Sending PoliteMail
    PoliteMail's recall function differs from standard Outlook behavior. To stop message delivery, Admins must halt mail flow and clear the queue—only possible if network delivery isn't enabled. Some emails may still send, but this method helps reduce impact.

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