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Hyphenation Differences between PoliteMail Online and Outlook If you composed an auto-hyphenated message in PoliteMail Online, on rare occasions you may notice the hyphenation is different when the message is viewed in Outlook for the Windows Des...
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Last Updated: 03/18/2024
in Sending PoliteMail
Auto-Hyphenation Auto-hyphenated text (top) versus non-hyphenated at bottom.
PoliteMail version 5.1 and later gives the option to toggle auto-hyphenation in your message. Hyphenation can make the length of each line of text more c...
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The PoliteMail Builder, available in version 5.10 and later, has been redesigned from the ground up to be more intuitive, convenient, and powerful than ever. Refer to this article for more details! More visual, organized user interface! ...
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Introducing the new PoliteMail Builder! What's New? More visual layout for easier use Adding content items has been moved under the Build a Template section. Social media icons have moved to be a standalone content item instead of being...
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Uninstalling PoliteMail You may uninstall the PoliteMail for Outlook software just as you would any other software, using the Windows Control Panel. Use Windows > Control Panel > Programs > Uninstall a Program then double-clic...
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Yes! Here's some more information: What is the New Outlook? You may have noticed or have even tried the new Outlook by clicking on the toggle in the upper right corner. The new Outlook is a completely different version of Outlook compa...
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Last Updated: 03/07/2024
in Troubleshooting Outlook Sometimes when connecting to the PoliteMail Server, typically after an update to Outlook or PoliteMail, your login credentials may fail, despite being accurate. This is typically due to a browser cache issue, and the cache must be cleared. Clearin...
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Last Updated: 03/06/2024
in Upgrading In the interest of security, Microsoft no longer supports installing an add-in directly from a URL, but only from a downloaded file. To do this: Go to https://aka.ms/olksideload to open the Add-Ins for Outlook dialog. Select 'My add-...
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Last Updated: 02/27/2024
in Measuring Results The Engagement Rate on a Metrics Report takes into account both the average amount of time spent reading the message compared to the calculated time to read and the unique click rate of the message. At the same time, the formula is designed ...
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Last Updated: 02/27/2024
in Measuring Results Metrics Report Exports When exporting a Metrics report to Excel, you may see more fields in the exported file that you expected. Some of these fields are deprecated, and some are used as the basis for other calculations and so do not display ...