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Last Updated: 04/14/2025
in Measuring Results
PoliteMail gives you the ability to compare the results of two different measured messages side by side. This allows you to determine which message had a better engagement rate, for example, or how a message was received by two different busines...
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Last Updated: 04/09/2025
in Troubleshooting Messages
PoliteMail uses Microsoft's Adaptive Card technology for M365 measurement. As a result, some technical prerequisites must be in place to prevent recipients from seeing a "Preparing Message" box display when trying to view the message. Enable...
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What is Power Automate? Microsoft Power Automate is a Microsoft 365 application that allows users to create automated, event-driven work processes across several different applications. PoliteMail now includes a Flow Connector, so you may automa...
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Clearing Your Cache If you're experiencing any unusual behavior or slow load times, try resetting your cache. If you're being directed to the old Knowledge Base site, reset your cache . Message size considerations Smaller messages send faste...
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Last Updated: 04/01/2025
in Commlytics
Download Commlytics here! Wouldn’t it be nice to have a tool with the power of PoliteMail but for your Teams messaging? That’s what Commlytics for Teams is all about! Commlytics lets you analyze your Teams Channels or Chats to see who you...
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Last Updated: 03/27/2025
in Sending PoliteMail Campaigns If you receive a dialog box that says there are sends that have not been processed yet, it does not mean that your messages have not all been sent! Instead, it means that the Campaign metrics report has not been run since additional data has bee...
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Although the Desktop and Online editions of PoliteMail allow you to add content by either clicking and dragging the item from the PoliteMail Builder to the compose window, or by double-clicking on the item, PoliteMail 365 only supports double-clic...
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Last Updated: 03/21/2025
in Troubleshooting Outlook
EWS Deprecation If you are currently using Exchange Web Services (EWS), Exchange user identity tokens and callback tokens are deprecated and will be turned off starting February 17th, 2025. You can read more about the deprecation of the EWS to...
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PoliteMail Online features special toolbars that are not available with PoliteMail for the Outlook desktop. A description of these is below. Note that depending on the resolution of your display and the version of PoliteMail you are using, n...
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Last Updated: 03/14/2025
in Managing Content
Mobile devices have a very high pixel density (pixels per inch, or ppi), and this means that some images that might appear fine on a lower resolution desktop monitor appear fuzzy on a phone. To address this, we recommend the source image you pl...