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11. How does Measurement work when sending an email to multiple time zones?

    Created On: 10/20/2025 in Measuring Results
    PoliteMail automatically sends scheduled emails by recipients’ time zones and aggregates separate metrics reports into one campaign for accurate, detailed analysis.

12. From Metrics Display as "Hidden"

    Created On: 10/20/2025 in Measuring Results
    When From metrics appear as “Hidden” in PoliteMail, it means another user also sent from that address. Admins see all data; others view only results within their scope.

13. Campaign Metrics

    Created On: 10/20/2025 in Measuring Results
    Access and analyze PoliteMail Campaign metrics to view average performance across grouped messages. Drill down into individual message results easily.

14. What is the Benchmark feature?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Reading a Metrics Report
    Compare your PoliteMail email metrics to company and industry benchmarks to measure performance and improve your communications.

15. What time zone is the Total Read Time by Hour of Day in?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    The Total Read Time by Hour of Day is displayed in the sender's time zone, and is usually shown in the upper left.

16. How are click metrics displayed?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Reading a Metrics Report
    Click metrics can be viewed by scrolling to the bottom of your metrics report.

17. Are feedback likes included in the click through rate/engagement?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    There is a separate section in the metrics for feedback likes.

18. Can Read Time or Grade Level be adjusted?

    Created On: 10/20/2025 in Measuring Results Metrics Reports Metrics Calculations
    Read time is standardized for consistency in reporting, but you can override the word count if needed.

19. How can I tell who has (or hasn't) opened or clicked a link in my message?

    Created On: 10/20/2025 in Measuring Results Metrics Reports
    View individual email opens, clicks, and engagement metrics. Learn how to access detailed recipient data and create segments in Individual Measurement mode.

20. Exported Column Definitions

    Created On: 10/20/2025 in Measuring Results Metrics Reports Exporting & Updating Metrics
    Understand all fields in your PoliteMail Metrics report Excel export, including hidden calculations and deprecated data points.

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