New Articles

  1. How do I install a modern Add-in using a URL?

    In the interest of security, Microsoft no longer supports installing an add-in directly from a URL, but only from a downloaded file.  To do this: Go to https://aka.ms/olksideload to open the Add-Ins for Outlook dialog. Select 'My add-...
  2. What is a "regex"?

    Regex is an abbreviated term for "regular expressions", and is a standardized set of text that can help you find what you're looking for quickly.  For example, /w typically means to match character from A-Z or 0-9, in upper or low...
  3. What's changed in the new PoliteMail Builder?

    The PoliteMail Builder, available in version 5.10 and later, has been redesigned from the ground up to be more intuitive, convenient, and powerful than ever.  Refer to this article for more details! More visual, organized user interface! ...
  4. How do the new Filtered Lists work in version 5.1 of PoliteMail?

    Enhanced Filtered Lists If you have many people or lists in PoliteMail, creating a list that filters exactly the people you want can be a challenge. Currently, you are limited to filtering only on custom fields, such as “Region” or ...
  5. What do all of the buttons in the toolbar in PoliteMail Online do?

    PoliteMail Online features special toolbars that are not available with PoliteMail for the Outlook desktop.  A description of these is below.  Note that depending on the resolution of your display and the version of PoliteMail you are us...
  6. What happens if I use a Template with missing content items?

    Sometimes you might load a Template and try to send out a message that contains content items that is missing in PoliteMail (for example, if it was in PoliteMail but have been deleted).  When this happens and you send the message, you will se...
  7. How do I change the color of links in PoliteMail for Microsoft 365?

    Although you can set the colors of active, visited, and unclicked links when creating a Brand Theme using the PoliteMail Builder in PoliteMail for the Windows desktop or PoliteMail Online, the color of links in M365 is actually controlled by the app...
  8. How do IP addresses work?

    An Internet Protocol (IP) address is a string of numbers separated by periods. IP addresses are expressed as a set of four numbers (IPv4) — an example address might be 192.158.1.38. Each number in the set can range from 0 to 255. So, the full ...
  9. What is involved in upgrading from one version of PoliteMail to another?

    We recommend using the most recent version of PoliteMail whenever possible.  Like any application, PoliteMail gets regular feature updates and enhancements, as well as fixes to the software as hardware and standards constantly change.   T...
  10. How can I move a user from one PoliteMail tenant to another?

    PoliteMail supports multiple tenants, which allows an Administrator to manage multiple instances of PoliteMail at once, but they are distinctly separate, with users unable to access or share content between tenants.  This gives large companies ...