New Articles

  1. How does the From address display when I send a message?

    Learn how your Entra ID and PoliteMail display names are used in email communications: Entra ID applies with Receive Connectors, internal messages, and no Mail Gateway; PoliteMail names are used otherwise. Easily update your PoliteMail display name via Mailing Lists > People in your settings.
  2. Some color shows in my message that didn't show in the preview

    If you see colors, such as what appear to be bars of color along the top or bottom of the message, check to see if there is a background color on a table.  It might be bleeding through and show in the email body background. ...
  3. Does PoliteMail work with third-party template providers such as Beefree?

    PoliteMail Online now supports the Beefree Editor—use pre-designed templates or create your own, with full access to PoliteMail metrics and lists.
  4. Title and date/time show incorrectly when joining a meeting on Teams sent from a Shared Mailbox

    If you set up a Teams meeting from a Shared Mailbox and send it via PoliteMail, the recipient may see the title and time slots will display incorrectly. This appears to be a known Microsoft issue with no currently known fix.  However, there are...
  5. How can I quickly switch between PoliteMail for M365 and PoliteMail Online?

    Learn how to switch between PoliteMail 365 and PoliteMail Online for access to full features including reporting and advanced message composition. Available in PoliteMail versions 5.0 and later.
  6. "Preparing Message" displays when viewing a message

    PoliteMail uses Microsoft's Adaptive Card technology for M365 measurement.  As a result, some technical prerequisites must be in place to prevent recipients from seeing a "Preparing Message" box display when trying to view the message. Enable...
  7. What does it mean if there are sends that have not been processed yet?

    Seeing a "sends not yet processed" dialog in PoliteMail? Don’t worry—your messages have been sent. This notice simply means your Campaign metrics need updating. Click 'OK' to refresh and view the latest data.
  8. PoliteMail for M365 using EWS no longer works

    EWS Deprecation If you are currently using Exchange Web Services (EWS), Exchange user identity tokens and callback tokens are deprecated and will be turned off starting February 17th, 2025.  You can read more about the deprecation of the EWS to...
  9. How do I make a link at the top of a message to another part of the same message?

    Create bookmarks in PoliteMail Online (v5.25+) using anchor tags to link within long messages. Improve navigation and user experience with easy step-by-step instructions.
  10. How do I improve the quality of images viewed on a mobile device?

    Mobile devices have a very high pixel density (pixels per inch, or ppi), and this means that some images that might appear fine on a lower resolution desktop monitor appear fuzzy on a phone. To address this, we recommend the source image you pl...