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Created On: 04/16/2025
in Troubleshooting Messages
If you set up a Teams meeting from a Shared Mailbox and send it via PoliteMail, the recipient may see the title and time slots will display incorrectly. This appears to be a known Microsoft issue with no currently known fix. However, there are...
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Created On: 04/15/2025
in Getting Started Learn how to switch between PoliteMail 365 and PoliteMail Online for access to full features including reporting and advanced message composition. Available in PoliteMail versions 5.0 and later.
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Created On: 04/03/2025
in Troubleshooting Messages
PoliteMail uses Microsoft's Adaptive Card technology for M365 measurement. As a result, some technical prerequisites must be in place to prevent recipients from seeing a "Preparing Message" box display when trying to view the message. Enable...
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Created On: 03/27/2025
in Sending PoliteMail Campaigns Seeing a "sends not yet processed" dialog in PoliteMail? Don’t worry—your messages have been sent. This notice simply means your Campaign metrics need updating. Click 'OK' to refresh and view the latest data.
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Created On: 03/21/2025
in Troubleshooting Outlook
EWS Deprecation If you are currently using Exchange Web Services (EWS), Exchange user identity tokens and callback tokens are deprecated and will be turned off starting February 17th, 2025. You can read more about the deprecation of the EWS to...
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Create bookmarks in PoliteMail Online (v5.25+) using anchor tags to link within long messages. Improve navigation and user experience with easy step-by-step instructions.
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Created On: 03/14/2025
in Managing Content
Mobile devices have a very high pixel density (pixels per inch, or ppi), and this means that some images that might appear fine on a lower resolution desktop monitor appear fuzzy on a phone. To address this, we recommend the source image you pl...
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Version 5.25 and later of PoliteMail Online use a different toolbar layout. if you are on this version, this article describes each toolbar button and its function.
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Created On: 03/04/2025
in Sending PoliteMail Learn how to easily add emojis to your email subject lines in both PoliteMail for desktop and PoliteMail Online using built-in emoji keyboards on Windows and Mac. Add a friendly, expressive touch to your messages in just a few clicks.
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Get guidance on how to access PoliteMail through Outlook, Microsoft 365, or online, with steps to identify the PoliteMail add-in and find the correct URL for your organization.