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Last Updated: 12/30/2024
in Getting Started Authentication
PoliteMail User Authentication with SAML2 and Okta
Open Okta and click the Applications tab, then the Get Started tab, and the 'Create New App' button. The 'Create a New Application Integration' window will appear.
Select 'Web' from th...
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Last Updated: 12/26/2024
in Troubleshooting Messages
What are Active Links? An Active link is a hyperlink that is currently being interacted with the user. Whenever a user holds the mouse button on the link or right-clicks on it, it will change its color into red, and this is when the link will be ...
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Last Updated: 12/18/2024
in Troubleshooting Outlook
"To use PoliteMail you must restart Outlook" Dialog Loop Starting in October 2023, Outlook was updated to Outlook 2310 by Microsoft and changed the default setting in a Registry key that is used by PoliteMail. When you start up Outlook with th...
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Last Updated: 12/17/2024
in Upgrading
PoliteMail processes brief bursts of small, high-volume transactions. The server sizing is primarily based on distribution size, and volume of recipient email being processed and measured. A high-performance SQL Server environment is required ...
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Last Updated: 12/17/2024
in Upgrading
General IT Requirements Requirement Cloud Service Self-Hosted / On Premises Windows IIS Servers VM ✔ † Connect to SQL Server ✔ † Branded hostname with public authority ✔ † Dedicated SMTP IP ✔ † Maintain IIS servers, ...
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Last Updated: 12/17/2024
in Getting Started
PoliteMail Implementation Method Comparison
Simple Ideal for M365, Outlook desktop, and SaaS users in organizations from 500 to 20,000 employees.
Technical
Ideal for large enterprises sending high volume (>20...
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Last Updated: 12/17/2024
in Getting Started
PoliteMail Simple Implementation General information on installing and accessing PoliteMail can be found here . M365 Add-In Permissions For our simple implementation, a Technical Admin user (typically an M365 Admin) will create the PoliteMail...
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Installing PoliteMail There are two possible ways to log in to PoliteMail: 1) Password Authentication, or 2) Single Sign-On through an already established authentication protocol. Your IT department will choose the one that best fits your organ...
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Users of PoliteMail Online or PoliteMail for Microsoft 365 will update automatically. For PoliteMail for the Desktop (Outlook Add-In), your Administrator needs to request an upgrade through contact the PoliteMail Support Team. Once your Admin...
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Last Updated: 11/26/2024
in Sending PoliteMail
Starting with version 5.2 of PoliteMail, you can view what other people are planning to send in the future with an Editorial Calendar! You will see an icon to switch to Calendar View when viewing the list of Scheduled Sends. This is a very vis...