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Last Updated: 07/30/2024
in User Administration
User Type defines the level of access and sharing the user has within the system. There are four types: SysAdmin Admin Manager User Users All All Region/Business Self only Lists All All Region/Business Self only (u...
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Last Updated: 07/30/2024
in Sending PoliteMail Templates
If you create a new message from a Template that has feedback in it (such as a survey or poll), the metrics for the feedback will show in the original Metrics report, not the Metrics report for the new message you created from the Template. ...
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Last Updated: 07/30/2024
in Managing Content
PoliteMail's feedback options include Open Visibility, ratings, and questions for simple polls. This article will discuss the rating, yes no maybe, and multiple choice options. If you get an error saying "open visibility is not supported with...
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Last Updated: 07/29/2024
in Sending PoliteMail
Save As / Drafts Your browser does not support HTML5 video. A ‘Save As’ button has been added to allow saving the message as a draft. Anyone can view a saved message, similar to a shared mailbox. For PoliteMail for the Desktop, the ‘Save...
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Last Updated: 07/25/2024
in Sending PoliteMail The best way to suppress all replies to a message is to send from a nonexistent email address, such as do-not-reply@yourcompany.com. You will need to add this email address to the From Management window (if you're using an older version of Polit...
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Last Updated: 07/19/2024
in Managing Lists
Custom Fields can be used for further Personalization options. You can either add custom fields in PoliteMail, or import them from a CSV file when creating a mailing list. It is recommended to set up your custom fields in PoliteMail befor...
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Yes! Here's some more information: What is the New Outlook? You may have noticed or have even tried the new Outlook by clicking on the toggle in the upper right corner. The new Outlook is a completely different version of Outlook compared to ...
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Last Updated: 07/17/2024
in Sending PoliteMail Templates By design, recipients (the To, cc, and bcc fields) are NOT included when you save a Template. This helps prevent Messages from accidentally being sent to the wrong lists and/or recipients. Note, however, that recipients ARE included in Drafts . ...
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Last Updated: 07/16/2024
in Sending PoliteMail
The recall function does not work with PoliteMail as the way sending is performed is completely different than how that function operates. To "recall" a message you will need to stop mail flow and clear the emails out of the queue. This can be p...
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Last Updated: 07/02/2024
in Commlytics The option to filter a Commlytics Report can be found on the right side of the screen in the same row as the 'Generate Report' button at the top of the screen. Note that this button is only available when viewing a report for a Team or Channel, no...