Updated Articles

  1. How does Copilot work with PoliteMail?

    Copilot and PoliteMail FAQ Is Copilot available for all versions of Outlook? According to Microsoft , Copilot is available for the new Outlook for Windows, Outlook 365, and the classic Outlook for the Windows desktop.  Copilot for the new O...
  2. How do I access a Calendar View for Scheduled Sends?

    Starting with version 5.2 of PoliteMail, you can view what other people are planning to send in the future with an Editorial Calendar!  You will see an icon to switch to Calendar View when viewing the list of Scheduled Sends.  This is a very vis...
  3. How to Enable and Disable O365 Measurement

    Measuring iOS and macOS Devices Background Email is typically tracked and measured using small transparent images, which are remotely hosted and referenced over the internet using a standard web http/https request. Sometimes called “tracking b...
  4. From Metrics Display as "Hidden"

    There may be time when you wish to see the From metrics for a From address that you use and the metrics display will only show "Hidden" in each column.  If you see this, it is because the metrics are hidden if the From address is also used by an...
  5. Account, From, Social Link, and Interactions Metrics

    In addition to metrics for a Message or Campaign, version 5 of PoliteMail also can provide metrics for several other components, shown below: Report Description Mailing List Shows the Reach, Readership, and Engagement broken...
  6. Understanding Metrics

    The most common type of chart you will see when viewing a Metrics Report in version 5 is the pie chart. Each of these shows various metrics, defined in the glossary below. If you sent the message using Individual Measurement, you can click o...
  7.  How To Repair Your Outlook Data File To Resolve Recurring Outlook Crashing, Hanging Or Stuck In Outbox Issues

    If you are having recurring issues with Outlook crashing, hanging or messages not sending from the Outbox when using PoliteMail, then your Outlook data file needs to be repaired. Because Outlook data files can become damaged...
  8.  How do I change, edit, disable, or delete a scheduled message?

    Accessing and Editing a Scheduled Message Your browser does not support HTML5 video. Select  the PoliteMail tab within your Outlook window. Select  Campaigns > Scheduled Sends.  Click the desired Scheduled Message.  Version 5.0:    C...
  9. Configuring Internet Email Accounts (Gmail, Yahoo, Hotmail) in Outlook

    Adding your Internet email accounts to Outlook is simple. Integrating your internet email accounts within Outlook gives you the ability to send and receive email to and from your Internet email addresses within Outlook, or using the online service...
  10. User Authentication with SAML and Entra ID

    SAML SSO with Entra ID SAML SSO with  Entra  ID  needs to be created from the Enterprise Applications interface. This is different from OpenID Connect, in which applications are created from App Registrations because they  require  AP...