Updated Articles

  1. How to Use Send Progress Notifications to Get Updates On Large Sends

    Send Progress Notifications is a configurable service within PoliteMail that notifies a user on the progress of tracked sends. The setting will be applied to very large sends and can be configured to notify the user every 15, 30, 60, or 120 minute...
  2. Can I make a Smart Attachment available only to internal recipients?

    Yes!  Publicly viewable Smart Attachments are handy when sending a file to someone outside of your organization, such as a vendor, affiliate, or to mobile devices.  However, you can also mark a Smart Attachment as Secure if you need to, a...
  3. What exactly happens when a message is deleted, and can I get it back?

    When  sent messages or people are manually deleted, the data for the message (from/to/message info)  or person is  marked as deleted right away , so will no longer show up in displays or searches. With the archive services runnin...
  4. How can I remove Measurement for a specific link or smart attachment?

    This same process also works for Smart Attachments. If you would like to enable PoliteMail tracking on a message, but would like certain links to NOT be tracked, simply add ?notrack=true  to the end of the URL. After you’ve inserted...
  5.  Understanding PoliteMail Measurement Modes

    Your browser does not support HTML5 video. PoliteMail offers three measurement (formerly known as tracking) modes: Aggregate (which measures the message), Individual and Anonymous (both of which measure the recipient). Aggregate Measurement A...
  6. What are the Graph API URL paths used by PoliteMail?

    User.Read :   GET /me   GET /users/{id | userPrincipalName}   GroupMember.Read.All :   GET /groups/{id}/members   GET /groups/{id}/transitiveMembers   MailboxSettings.Read : &nbs...
  7. How can I compare metrics for two different messages?

    From the Messages Data Grid, you can select two messages to compare results. Choose your two messages and then click the Compare button.  Metrics should be read from left to right. The number displayed is the differential between the first t...
  8. How are click metrics displayed?

    Click metrics can be viewed by scrolling to the bottom of your metrics report. They are listed by how they appear in the message, but you may also sort them by number of clicks if you wish.
  9. How do Opt-In, Opt-Out, and Subscriptions work?

    Your browser does not support HTML5 video. What's the Difference? It's important to know that Subscribe vs Opt-In, as well as Unsubscribe vs Opt-Out, are slightly different: Subscribing   allows the recipient to join any Ma...
  10. How are the different Read Rates on the Metrics Report calculated?

    Below are descriptions of all the read rates, although they appear in different places on the metrics report. Note that any email viewed in the Outlook preview pane is also considered an open. Ignored = Any opened email for less than 3 secon...