Updated Articles

  1. Using Paragraphs

    Paragraphs Paragraphs are re-usable components or parts of an email message.  In PoliteMail, Paragraphs can include text, links, and even images.  By saving a Paragraph, you can easily pull them into new messages without having to retyp...
  2.  Scheduling Messages to Send at a Specific Date and Time

    Your browser does not support HTML5 video. The Schedule Send feature in PoliteMail allows users to schedule a measured message to be sent at a future date and time. The message gets sent from Outlook and is then held securely within the Poli...
  3. How to Set Your Send-To Permissions on Exchange and Office365

    To solve send-to permissions issues for both Mac and Windows users, you can set send-to permissions on Exchange. Users can still select the list in Outlook, but when they send, Exchange rejects it and bounces it back. PoliteMail bypasses that chec...
  4. Where can I find the needed permissions for various list handling methods?

    The table below lists all permissions and whether they are Delegated (D) or Application (A) type. The Minimum Required column is needed to support OAUTH (SSO) login to PoliteMail.  Small lists (less than 1000 members) can be expanded via MAPI...
  5. What do the different options mean when I click on To: in PoliteMail Online?

    To Options in PoliteMail Online When composing a message in PoliteMail Online and you click on the "To" field, a window appears with four icons across the top from which you can select your recipients. Address Book This optio...
  6. Email Distribution Not Sending With A Hybrid Exchange On-Premise And Office 365 Implementation

    For Hybrid Exchange Office365 implementations without Azure AD connect (or AD FS – Federation) implemented. A common Exchange hybrid implementation has the MX record pointing to Office 365, with the mail domains configurated in Office 365 as in...
  7. Can PoliteMail leverage attributes in Azure AD that can break down measurements by departments in a company?

    For security purposes, PoliteMail is restricted to MS Graph list expansion and SSO authentication requests in Entra ID. However, you can leverage some of the capabilities of our Syncronym product for effective list management and metrics capture. ...
  8. Can I synchronize a PoliteMail contact list with Azure Entra ID?

    Syncing a PoliteMail Contact List with Azure AD Group Syncronym ® from PoliteMail is a service that connects your lists of current contacts, such as from a Human Resources Information System (HRIS) or Azure Entra ID (Entra ID), and synchronize...
  9. XML Error with Exchange Distribution List over 10,000

    Trying to send to an Active-Directory based distribtion list of more than 10,000 which will not send? This type of list has to be expanded by the PoliteMail using Exchange EWS, when using the PoliteMail Server tool to expand the list, to see an une...
  10. PoliteMail Free Trial vs. PoliteMail Pilot Program

    PoliteMail offers a free trial download which allows you to send 100 tracked email messages with Aggregate Measurement Mode through the Outlook Outbox. This enables you to experience the product inside of Outlook, and get a feel for how simple it is...