Popular Articles

  1. What do all of the buttons in the toolbar in PoliteMail Online do?

    PoliteMail Online features special toolbars that are not available with PoliteMail for the Outlook desktop.  A description of these is below.  Note that depending on the resolution of your display and the version of PoliteMail you are using, n...
  2. API / Read

    Entity Description: Read is an entity if the PoliteMail Tracking feature. Read tracks the open rate, recipient, Browser, device used, device manufacturer, along with the Time Read (how long a recipient has the email open to Read the information)...
  3. PoliteMail Ideas Portal

    PoliteMail Ideas Portal If you are using PoliteMail for the Outlook Desktop, you will see an Ideas Portal button in the PoliteMail ribbon.  You can click this button to be directed to our idea submission site.  In PoliteMail Online, you can fi...
  4. How to Set Your Send-To Permissions on Exchange and Office365

    To solve send-to permissions issues for both Mac and Windows users, you can set send-to permissions on Exchange. Users can still select the list in Outlook, but when they send, Exchange rejects it and bounces it back. PoliteMail bypasses that chec...
  5. API / List

    Entity Description: The List entity is a user created list containing user contacts from, an imported list, or from within the Inbox and Sent Items folders. Properties Name Description Type Additional Information ID Int32...
  6. How do I change the alignment of a button in PoliteMail?

    Changing the Alignment of a Button Changing Button Alignment to the Right From Within a Template To change a button's alignment to the right that is in a Template or Template Section, click the in top left of the button to select the entire ...
  7. Can I make a Smart Attachment available only to internal recipients?

    Yes!  Publicly viewable Smart Attachments are handy when sending a file to someone outside of your organization, such as a vendor, affiliate, or to mobile devices.  However, you can also mark a Smart Attachment as Secure if you need to, although th...
  8. Data Security Notice: Meltdown and Spectre Remediation

    In regards to the industry-wide processor in-memory security vulnerabilities known as “Meltdown” and “Spectre” as of 1/12/2018 the PoliteMail data security administration team has completed their analysis and is confirming there is no evidence ...
  9. Download PoliteMail's Free API List Comparison Tool

    This free tool is intended to help with contact management by comparing lists. Watch the tutorial video and download the .exe program at the bottom of this article. ...
  10. What does the "Email me when large broadcasts complete and on the interval specified" setting do?

    A "large broadcast" is not defined by the number of recipients, but rather by the length of time it takes to complete, so what is considered a large broadcast may vary from account to account.  When checked, you can use the drop-down to specify ho...