Popular Articles

  1. Is the Desktop edition updated when PoliteMail online is updated?

    It depends. While the desktop version of PoliteMail may not automatically update (depending on your permissions), you will receive a notification to update if you are using an out-of-date version of PoliteMail.
  2. PoliteMail Ideas Portal

    PoliteMail Ideas Portal If you are using PoliteMail for the Outlook Desktop, you will see an Ideas Portal button in the PoliteMail ribbon.  You can click this button to be directed to our idea submission site.  In PoliteMail Online, you ca...
  3. Do clicks to links still need to be pulled separately from all the other metrics on a report?

    Starting with version 5.0, you are now able to group links by category. You can also export their results either by single messages, or by groups of messages.
  4. Download PoliteMail's Free API List Comparison Tool

    This free tool is intended to help with contact management by comparing lists. Watch the tutorial video and download the .exe program at the bottom of this article. ...
  5. Using Microsoft Stream with PoliteMail

    Learn how to upload videos to Microsoft Stream and embed clickable video thumbnails in PoliteMail messages to track viewer engagement.
  6. How do I get a link to give to people to subscribe to Mailing Lists?

    Getting a Subscription URL to Share Getting a Subscription link allows you to send it to recipients in any message, even outside of PoliteMail or on messaging platforms such as Teams or Slack. Go to PoliteMail > Account  ( Settings  in v4.9 ) ...
  7. Using Opt-In in PoliteMail 4.8

    This feature applies to version 4.8 and under.  For versions 4.9 and up, please refer to this article on Subscriptions . Using the Opt-In Feature in PoliteMail gives the recipient the choice to continue receiving emails from you. Every Mailing L...
  8. How can I speed up sending to large lists with Aggregate Measurement?

    Sending to Large Lists with Aggregate Measurement The process below will skip list expansion and send a single email to the SMTP endpoint.   For large lists this will result in the message being delivered faster than if it was sent using individ...
  9. Exchange Journaling, E-discovery and Legal Holds

    How is PoliteMail compliant with legal hold and e-discovery requirements? When a litigation begins or is reasonably anticipated, a company must suspend its routine document retention/destruction process to preserve all documents and digital files....
  10. Remove Open Measurement (Tracking) For Sending Messages Via Text on a Mobile Device

    Send SMS via PoliteMail using carrier email formats. Disable open tracking for mobile sends while still measuring link clicks and opens.