Popular Articles

  1. Remove Open Measurement (Tracking) For Sending Messages Via Text on a Mobile Device

    To send to a mobile device in PoliteMail 5.0, you can either add the numbers manually to the To: field, or create a new distribution list with the recipients’ phone numbers and their service providers. In PoliteMail version 4.9, a distribution l...
  2. API / List

    Entity Description: The List entity is a user created list containing user contacts from, an imported list, or from within the Inbox and Sent Items folders. Properties Name Description Type Additional Information ID Int32...
  3. Can PoliteMail leverage attributes in Azure AD that can break down measurements by departments in a company?

    For security purposes, PoliteMail is restricted to MS Graph list expansion and SSO authentication requests in Entra ID. However, you can leverage some of the capabilities of our Syncronym product for effective list management and metrics capture. ...
  4. What is the Advanced Analytics Dashboard?

    PoliteMail metrics are awesome and powerful, but if your reporting is typically in Excel or you use dashboards through PowerBI, wouldn't it be even better if metrics data could link with Excel or PowerBI in real time? The Advanced Analytics Das...
  5. What does it mean if a User is marked Inactive?

    When viewing a list of users under Account, you can click on any user to view their details and see a checkbox to indicate if the User is active or not. Users marked as Inactive: Are no longer able to log in, No longer count as a license un...
  6. If I send through PoliteMail Online, will the results from that email show in an older Outlook desktop results view?

    No. PoliteMail online is only available if you upgrade to version 5.0.  To view Results on the Desktop, the Desktop interface would also need to be upgraded to 5.0.
  7. On the metric Total Read Time by Hour of Day, which time zone is that in?

    The sender's time zone.
  8. Edit Message Details

    You are allowed to edit message details on already sent emails such as Tag Groups and Send Counts (Aggregate Measurement only). To edit details go to POLITEMAIL > Messages and select the message you wish to update by single-clicking on it. Now...
  9. Syncronym Manual

  10. Using the API with Message Tagging

    Message Tags and the PoliteMail API Under SentMessages, there are three POST API calls that refer to Message Tags: GetByTag AddTag RemoveTag Below is some sample code to show how these might be used.  Please note that the code below is writ...