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Entity Description: Template entity provides users the capability to design professional looking templates that can be used and modified for totally customizable email messages. The templates are saved and can be reused in other mailings. Prope...
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Last Updated: 08/23/2022
in Managing Content Once you’ve uploaded or created a mailing list, or are viewing any other list of content items, campaigns, etc., PoliteMail gives you a number of options to customize and display the list information. You can use the Search feature to search ...
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Last Updated: 02/20/2024
in Managing Lists If a custom field value in a Filtered List is changed, it might not be reflected in the Filtered List membership right away. To address this, you can click the Sync button to update the counts on demand. Once clicked, PoliteMail will displa...
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Last Updated: 07/08/2025
in Sending PoliteMailTrack email engagement in PoliteMail 5.0 using the Interactions panel. Monitor opens, clicks, and responses in real-time, with detailed metrics and customizable views for both anonymous and individual tracking.
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Set up a Safe Links exception in Microsoft Defender for M365 to ensure PoliteMail works correctly by creating a mail flow rule in the Exchange Admin Center, allowing messages from a specified IP to bypass Safe Links scanning.
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Last Updated: 08/22/2022
in Managing Lists The Bulk Update feature in PoliteMail allows you to choose multiple columns within a List and add or change them to one common value. This allows for quick editing within Lists. 1. Go to POLITEMAIL > Lists > Mailing Lists 2. Click on the...
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Last Updated: 06/15/2023
in Managing Lists Allowing a User to Opt In While you can always add an opt-out footer to your messages and customize it so that users can opt in as well, users who have opted out already will not receive those messages. In addition, you may want to provide use...
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Last Updated: 07/08/2025
in Sending PoliteMailLearn how to use Auto-Hyphenation in PoliteMail 5.1+ to improve text alignment in emails. Discover interface-specific settings, limitations across Outlook versions, and best practices for consistent formatting.
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Last Updated: 02/09/2024
in Managing Lists Narrowing Down a List If you need to narrow down the lists displayed, there are a few options. You can filter the lists to only show lists that have been created by you or a particular user. Click the arrow next to Owner. Version 5.0: Click...
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Last Updated: 01/12/2023
in Measuring Results Average read time is calculated based on all of the recipients who read the e-mail, regardless of the device type. PoliteMail will analyze the devices used (based on Device Opens, the yellow box on the Email Metrics page), apply the calculation f...