Popular Articles

  1. Is average read time calculated differently between mobile and desktop devices?

    Average read time is calculated based on all of the recipients who read the e-mail, regardless of the device type.  PoliteMail will analyze the devices used (based on Device Opens, the yellow box on the Email Metrics page), apply the calculation f...
  2. How do I create a Safe Links exception for PoliteMail?

    Creating Safe Links Exceptions Safe Links is a feature in Microsoft Defender for Microsoft 365 which scans links in email messages, Teams, and other 365 applications during mail flow.  This security feature is in addition to any other anti-spam or ...
  3. How do I make changes to a shared Brand Theme?

    Making Changes to Brand Themes You can edit any Brand Theme you made by selecting it from the PoliteMail Builder, making your changes, and then saving it. However, you can only make changes to a Brand Theme you created; Brand Themes that have been...
  4. What is involved in upgrading from one version of PoliteMail to another?

    We recommend using the most recent version of PoliteMail whenever possible.  Like any application, PoliteMail gets regular feature updates and enhancements, as well as fixes to the software as hardware and standards constantly change.   The process...
  5. API / ScheduledSend

    Entity Description: ScheduledSend functions as a delay mechanism for email messages that will be sent at a specified date and time. Properties Name Description Type Additional Information ID Int32 ...
  6. Why are there extra image attachments after I send a message?

    As a best practice, its recommended to use PoliteMail's Add Image feature. However, if you paste images into your email, or use Outlook’s Insert picture command, Outlook will place the images into your email as file attachments. When you send to...
  7. Do column settings save, or do you have to adjust each time?

    Column settings save. For example, if you choose to display the Image Size column, this column will appear every time you open the images data grid.
  8. Does Outlook for the desktop really still use Internet Explorer?

    Oddly enough, yes.  Even if you use Edge, Firefox or Chrome for browsing, the IE11 component is always used inside of Outlook, even though the standalone version of Internet Explorer has been deprecated by Microsoft and you don't think you even ha...
  9. Isn't Outlook for the Desktop being discontinued?

    Although Microsoft does plan to phase out the classic Outlook for the Windows desktop, there are no plans for a full shutdown until at least 2029.  Users will receive advance notice of at least 12 months to opt out of the "new" Outlook, and an addit...
  10. API / GroupLabel

    Entity Description: The GroupLabel entity identifies a distribution Group by name. Properties Name Description Type Additional Information ID String Label String Entity Statement if you are using vers...