Popular Articles

  1. What is involved in upgrading from one version of PoliteMail to another?

    We recommend using the most recent version of PoliteMail whenever possible.  Like any application, PoliteMail gets regular feature updates and enhancements, as well as fixes to the software as hardware and standards constantly change.   The process...
  2. Does Outlook for the desktop really still use Internet Explorer?

    Oddly enough, yes.  Even if you use Edge, Firefox or Chrome for browsing, the IE11 component is always used inside of Outlook, even though the standalone version of Internet Explorer has been deprecated by Microsoft and you don't think you even ha...
  3. API / ScheduledSend

    Entity Description: ScheduledSend functions as a delay mechanism for email messages that will be sent at a specified date and time. Properties Name Description Type Additional Information ID Int32 ...
  4. PoliteMail and Log4j Vulnerability Issue

    Apache Log4j2 is used in Java applications. PoliteMail does not use the Java runtime in any of our products and is not affected by this vulnerability. Log4j2 is a ubiquitous library used by millions for Java applications. Created by Ceki Gülcü,...
  5. How do I narrow down the lists displayed on screen?

    Narrowing Down a List If you need to narrow down the lists displayed, there are a few options. You can filter the lists to only show lists that have been created by you or a particular user. Click the arrow next to Owner. Version 5.0:   Click...
  6. Do column settings save, or do you have to adjust each time?

    Column settings save. For example, if you choose to display the Image Size column, this column will appear every time you open the images data grid.
  7. How do I make changes to a shared Brand Theme?

    Making Changes to Brand Themes You can edit any Brand Theme you made by selecting it from the PoliteMail Builder, making your changes, and then saving it. However, you can only make changes to a Brand Theme you created; Brand Themes that have been...
  8. When configuring Microsoft Graph and SSO, do we need to enable public client flows?

    Implicit Grants PoliteMail uses authorization code flow, so Implicit grants or flows can be turned OFF and PoliteMail will function normally.  Implicit flows were historically on by default but have been deprecated by Microsoft because they relie...
  9. What happens if I don't request an upgrade to 5.0?

    There will be a time when PoliteMail will not be able to support anything under version 5.0. We will contact you well before this time expires to schedule an upgrade.  Some of the security, employee privacy, and authentications will be out of date ...
  10. Can Read Time or Grade Level be adjusted?

    Currently, these measurements are standardized and cannot be adjusted.  The only readership criteria that can be adjusted is the ability to override word count . ...