Popular Articles

  1. Does the new upgrade will affect Outlook performance?

    Yes!  PoliteMail for Desktop is much faster and more efficient.
  2. API / SmartAttachment

    Entity Description: PoliteMail’s SmartAttachment enables email attachments to be tracked to know who is opening the email messages. SmartAttachment is inserted into the email as a link and the file is uploaded to the Content Library. Prop...
  3. How do I use Tags or Tag Groups in PoliteMail?

    Tags are an effective way to label content in PoliteMail and be able to find it easily.  This is especially useful if you have a lot of content to search through.   Tags Vs Tag Groups Tags  are used by the end user to label a con...
  4. What do all of the buttons in the toolbar in PoliteMail Online do?

    PoliteMail Online features special toolbars that are not available with PoliteMail for the Outlook desktop.  A description of these is below.  Note that depending on the resolution of your display and the version of PoliteMail you are us...
  5. PoliteMail and Log4j Vulnerability Issue

    Apache Log4j2 is used in Java applications. PoliteMail does not use the Java runtime in any of our products and is not affected by this vulnerability. Log4j2 is a ubiquitous library used by millions for Java applications. Created by Ceki Gü...
  6. Using Microsoft Stream with PoliteMail

    Uploading a Video to Microsoft Stream From the Microsoft Stream home page, click on the upload button in the right-hand corner of the header. There is also an option to upload a video on the final page of the homepage carousel. After choosing...
  7. Can we limit the measurement modes people can use in PoliteMail Online?

    Yes, Admins will have the ability to limit Measurement Modes.  Admins can also lock down that setting and make it global, so all users have the same Measurement Modes available to them.
  8. Are there more Template options in v5.0 that wrap text?

    We have added more template options, but PoliteMail must conform to the limitations of Outlook in order to make the email mobile-responsive.
  9. I am getting an invalid credential error, what do I do to fix this?

    Invalid Credential Error In order to resolve this issue, try clearing the Internet cache and restarting Outlook. ...
  10. I cannot insert custom fields into my messages.

    Make sure you have Anonymous or Individual Tracking on. This will put unique tracking information into each email for each person you are sending to.