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Last Updated: 07/08/2025
in Sending PoliteMail TemplatesUse tags in PoliteMail to label and organize content. Admins can create Tag Groups to standardize tagging across messages, templates, and assets.
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Last Updated: 01/12/2024
in Managing Lists Regex is an abbreviated term for "regular expressions", and is a standardized set of text that can help you find what you're looking for quickly. For example, /w typically means to match character from A-Z or 0-9, in upper or lower case, while ^nst...
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Last Updated: 07/10/2023
in Troubleshooting Metrics A known issue in PoliteMail 4.8 is the inability to export some metrics from the Metrics report. This issue is currently being addressed and will be fixed upon the new release in PoliteMail 4.9. There is a workaround to export the metrics if needed...
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PoliteMail recommends PoliteMail server sending for large lists. Outbox is limited to ~2000 recipients; M365 Outbox offers higher limits and faster delivery.
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Gain an overview of PoliteMail’s comprehensive System Administrator settings, covering authentication, licensing, security protocols, mail sending configurations, caching, software scaling, and UI customization options, designed to optimize performance and secure email communications.
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Last Updated: 08/22/2022
in Troubleshooting Metrics In some instances, a user may need to update a recipient count for aggregate sending. This usually occurs when there is an error in Getting Recipient Count. A user will notice that the metrics will only count 1 device. Manually Updating a Send Co...
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Last Updated: 07/08/2025
in Sending PoliteMail TemplatesLearn how to tell if a PoliteMail Content item has tags, either through the PoliteMail Builder or from the Content List.
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Last Updated: 08/24/2022
in Upgrading There will be a time when PoliteMail will not be able to support anything under version 5.0. We will contact you well before this time expires to schedule an upgrade. Some of the security, employee privacy, and authentications will be out of date ...
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Last Updated: 01/12/2023
in Measuring Results Below are descriptions of all the read rates, although they appear in different places on the metrics report. Note that any email viewed in the Outlook preview pane is also considered an open. Ignored = Any opened email for less than 3 secon...
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Learn what the keystrokes are to enter a non-breaking space in either Windows or MacOS.