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Last Updated: 01/12/2023
in Measuring Results Average read time is calculated based on all of the recipients who read the e-mail, regardless of the device type. PoliteMail will analyze the devices used (based on Device Opens, the yellow box on the Email Metrics page), apply the calculation f...
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The API in 5.0 will provide access to data elements which were previously unavailable in older versions, including enhanced Campaign, Business and Region information, as well as other new metrics calculations. Also, the API supports queryable attr...
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Uploading a Video to Microsoft Stream From the Microsoft Stream home page, click on the upload button in the right-hand corner of the header. There is also an option to upload a video on the final page of the homepage carousel. After choosing...
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Last Updated: 08/11/2022
in Troubleshooting Configuration Microsoft Outlook allows you to add multiple Microsoft Exchange accounts to the same profile. This may cause some errors and unexpected behavior. Please visit this Microsoft article for an explanation of these errors. ...
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Last Updated: 08/18/2022
in Troubleshooting Messages The typical behavior of the Office 365 Group (without measurement) is that if the sender is in the same group, then the sender won’t receive the message but other members of the Group will. All the combinations of measurement and server sending, e...
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Last Updated: 02/27/2024
in Managing Content
The easiest way to create or edit a hyperlink in PoliteMail Online is to select the hyperlink (or word that you want to be the hyperlink) and press Control-K, which is a fairly standard keyboard shortcut to create or edit a link in any applica...
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Last Updated: 02/27/2024
in Measuring Results The Engagement Rate on a Metrics Report takes into account both the average amount of time spent reading the message compared to the calculated time to read and the unique click rate of the message. At the same time, the formula is designed to ma...
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Last Updated: 01/12/2023
in Managing Content A thumbs up or thumbs down button is considered a poll in PoliteMail. When a recipient gives a thumbs up or thumbs down, they are brought to a web page where they can view the results. ...
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Entity Description: UserType is the profile information about the User that is used in PoliteMail for sending tracked email and Metric information. Properties Name Description Type Additional Information ID Int32 Na...