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Implicit Grants PoliteMail uses authorization code flow, so Implicit grants or flows can be turned OFF and PoliteMail will function normally. Implicit flows were historically on by default but have been deprecated by Microsoft because they relie...
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Clients using Windows Defender who attempt to load the client.zip file will receive a false/positive trojan warning as follows:
The client .zip file does not contain a trojan. To our knowledge, only Windows Defender is flagging the file as a t...
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Last Updated: 08/22/2022
in Troubleshooting Metrics In some instances, a user may need to update a recipient count for aggregate sending. This usually occurs when there is an error in Getting Recipient Count. A user will notice that the metrics will only count 1 device. Manually Updating a Send Co...
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Last Updated: 07/10/2023
in Troubleshooting Metrics A known issue in PoliteMail 4.8 is the inability to export some metrics from the Metrics report. This issue is currently being addressed and will be fixed upon the new release in PoliteMail 4.9. There is a workaround to export the metrics if needed...
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Last Updated: 04/29/2024
in Measuring Results
Currently, these measurements are standardized and cannot be adjusted. The only readership criteria that can be adjusted is the ability to override word count . ...
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Last Updated: 12/15/2022
in Sending PoliteMail Templates Tags are an effective way to label content in PoliteMail and be able to find it easily. This is especially useful if you have a lot of content to search through. Tags Vs Tag Groups Tags are used by the end user to label a content item. Whe...
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Last Updated: 01/12/2024
in Managing Lists Regex is an abbreviated term for "regular expressions", and is a standardized set of text that can help you find what you're looking for quickly. For example, /w typically means to match character from A-Z or 0-9, in upper or lower case, while ^nst...
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Last Updated: 08/24/2022
in Upgrading There will be a time when PoliteMail will not be able to support anything under version 5.0. We will contact you well before this time expires to schedule an upgrade. Some of the security, employee privacy, and authentications will be out of date ...
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Last Updated: 12/15/2022
in Sending PoliteMail Templates You can tell if a content item has tags in two ways: from the PoliteMail Builder, and when viewing the list of items from the Content menu. From the PoliteMail Builder
When viewing content in the PoliteMail Builder, items with a solid gray ...
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Last Updated: 01/12/2023
in Measuring Results Below are descriptions of all the read rates, although they appear in different places on the metrics report. Note that any email viewed in the Outlook preview pane is also considered an open. Ignored = Any opened email for less than 3 secon...