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Last Updated: 12/15/2022
in Sending PoliteMail Templates Tags are an effective way to label content in PoliteMail and be able to find it easily. This is especially useful if you have a lot of content to search through. Tags Vs Tag Groups Tags are used by the end user to label a content item. Whe...
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Last Updated: 03/06/2024
in Upgrading In the interest of security, Microsoft no longer supports installing an add-in directly from a URL, but only from a downloaded file. To do this: Go to https://aka.ms/olksideload to open the Add-Ins for Outlook dialog. Select 'My add-ins'. In...
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Clients using Windows Defender who attempt to load the client.zip file will receive a false/positive trojan warning as follows:
The client .zip file does not contain a trojan. To our knowledge, only Windows Defender is flagging the file as a t...
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Last Updated: 08/11/2022
in Troubleshooting Configuration Invalid Credential Error In order to resolve this issue, try clearing the Internet cache and restarting Outlook. ...
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Entity Description: Image allows a user to add an Image to the PoliteMail images repository to be referenced in the email, downloaded, and displayed as an embedded image in the email. The image is hosted on the PoliteMail server which enables the...
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Entity Description: All PoliteMail that is distributed is tracked and a record of interactions (e.g. Open and Click counts) with the recipients and the Email is stored and the metadata parsed to capture the metrics for future analysis. Properti...
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Entity Description: PoliteMail’s SmartAttachment enables email attachments to be tracked to know who is opening the email messages. SmartAttachment is inserted into the email as a link and the file is uploaded to the Content Library. Properties...
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Entity Description: Stage is defined as an area for individual contact information in the PoliteMail database. Stage includes other entities as Opt-In and Opt-Out information. Properties Name Description Type Additional Informati...
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Trying to send to an Active-Directory based distribtion list of more than 10,000 which will not send? This type of list has to be expanded by the PoliteMail using Exchange EWS, when using the PoliteMail Server tool to expand the list, to see an une...
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Last Updated: 08/18/2022
in Troubleshooting Messages Make sure you have Anonymous or Individual Tracking on. This will put unique tracking information into each email for each person you are sending to.