Popular Articles

  1. What is a "regex"?

    Regex is an abbreviated term for "regular expressions", and is a standardized set of text that can help you find what you're looking for quickly.  For example, /w typically means to match character from A-Z or 0-9, in upper or lower case, while ^nst...
  2. Does the new upgrade will affect Outlook performance?

    Yes!  PoliteMail for Desktop is much faster and more efficient.
  3. Are there more Template options in v5.0 that wrap text?

    We have added more template options, but PoliteMail must conform to the limitations of Outlook in order to make the email mobile-responsive.
  4. API / SurveyAnswer

    Entity Description: SurveyAnswer results will be found on the bottom of the metrics reports page. Multiple survey answers will appear on the same metrics page. Properties Name Description Type Additional Information ID In...
  5. Can we remove the desktop add in after we upgrade to PoliteMail 5.0?

    Yes, you can choose to use PoliteMail entirely online.
  6. Can we limit the measurement modes people can use in PoliteMail Online?

    Yes, Admins will have the ability to limit Measurement Modes.  Admins can also lock down that setting and make it global, so all users have the same Measurement Modes available to them.
  7. What is a skimmed email?

    Below are descriptions of all the read rates, although they appear in different places on the metrics report. Note that any email viewed in the Outlook preview pane is also considered an open. Ignored = Any opened email for less than 3 secon...
  8. How can I tell if an Item already has tags?

    You can tell if a content item has tags in two ways: from the PoliteMail Builder, and when viewing the list of items from the Content menu. From the PoliteMail Builder When viewing content in the PoliteMail Builder, items with a solid gray ...
  9. Are there any gaps in the new metrics features when looking at older emails?

    Older metrics reports will migrate to 5.0 with no issue; there should be no gaps in reporting or features.
  10. API / Region

    Entity Description: Region works in conjunction with Business to identify and group PoliteMail Users by location (e.g. territories, State, East Coast, West Coast, North America, South America, etc….). Properties Name Descrip...