Popular Articles

  1. API / UserType

    Entity Description: UserType is the profile information about the User that is used in PoliteMail for sending tracked email and Metric information. Properties Name Description Type Additional Information ID Int32 Na...
  2. API / Image

    Entity Description: Image allows a user to add an Image to the PoliteMail images repository to be referenced in the email, downloaded, and displayed as an embedded image in the email. The image is hosted on the PoliteMail server which enables the...
  3. Are there any gaps in the new metrics features when looking at older emails?

    Older metrics reports will migrate to 5.0 with no issue; there should be no gaps in reporting or features.
  4. Can Smart Attachments be searchable by Google or another search engine?

    Indexing of Smart Attachments Generally, Smart Attachments (or any attachment for that matter) were not indexed (scanned by search engines) if a bit of embedded text (robots.txt) was included (more information can be found here ).  In September o...
  5. Can we limit the measurement modes people can use in PoliteMail Online?

    PoliteMail Admins have the ability to limit Measurement Modes globally for all users.
  6. Errors When Adding Multiple Accounts

    Microsoft Outlook allows you to add multiple Microsoft Exchange accounts to the same profile. This may cause some errors and unexpected behavior. Please visit this Microsoft article for an explanation of these errors. ...
  7. I'm not receiving messages I send when using Aggregate Measurement

    The typical behavior of the Office 365 Group (without measurement) is that if the sender is in the same group, then the sender won’t receive the message but other members of the Group will. All the combinations of measurement and server sending, e...
  8. API / Region

    Entity Description: Region works in conjunction with Business to identify and group PoliteMail Users by location (e.g. territories, State, East Coast, West Coast, North America, South America, etc….). Properties Name Descrip...
  9. API / Stage

    Entity Description: Stage is defined as an area for individual contact information in the PoliteMail database. Stage includes other entities as Opt-In and Opt-Out information. Properties Name Description Type Additional Informati...
  10. Subject Suggester

    Subject Suggester enhances PoliteMail’s Ai/B Subject Line testing by offering real-time, AI-powered subject line suggestions directly within the subject field.