Popular Articles

  1. API / Category

    Entity Description: Contacts can be organized outside of mailing lists using category. Categories are assigned manually to individual contacts, or when selecting or importing a list or group of contacts. Properties Name Description ...
  2. Enabling Send HTML Only

    Complicated nested mime parts can cause Exchange to be unable to apply transport rules. A new config option, ‘SendHtmlOnly’, has been added to enable html only sending that places attachments at the same mime nesting level as the html part. When e...
  3. API / Survey

    Entity Description: Survey is a Q&A control that allows for Surveys such as 5 star ratings, mood type, yes or no, and multiple choice selections. The results for the Survey are found on the bottom of the metrics report section. Properties ...
  4. API / OptOut

    Entity Description: To be CAN-SPAM compliant with any commercial email message, OptOut can add an automated opt-out compliance footer to the PoliteMail email message or template. The OptOut footer is optional when sending email via a local email ...
  5. Where can I find the CSR Form?

  6. API / Region

    Entity Description: Region works in conjunction with Business to identify and group PoliteMail Users by location (e.g. territories, State, East Coast, West Coast, North America, South America, etc….). Properties Name Descrip...
  7. AngularJS v.1.7.9 Security Warning

    AngularJS has been upgraded to 1.8.0. If a user runs a security scan on a version lower than 4.9.7, they may get this security alert. Please upgrade to version 1.8.0 to solve this issue. PoliteMail versions 4.9.7+ have been upgraded with this ve...
  8. How do I change the color of links in PoliteMail for Microsoft 365?

    Although you can set the colors of active, visited, and unclicked links when creating a Brand Theme using the PoliteMail Builder in PoliteMail for the Windows desktop or PoliteMail Online, the color of links in M365 is actually controlled by the app...
  9. API / SocialMediaLink

    Entity Description: SocialMediaLink is a tracked link that can be used in Social Media to track results (e.g. Twitter, Facebook, Google+, etc…). Properties Name Description Type Additional Information ID Int32 ...
  10. What is considered an Ignored Email?

    Below are descriptions of all the read rates, although they appear in different places on the metrics report. Note that any email viewed in the Outlook preview pane is also considered an open. Ignored = Any opened email for less than 3 secon...