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Last Updated: 08/23/2022
in User Administration Unlocking a User If a user locks their account from entering an incorrect password too many times, follow the steps below: 1. Go to POLITEMAIL > Account > Users. 2. If the user is locked out, the Require Password Reset ('Enabled' in Vers...
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Entity Description: PoliteMail places a DeviceCount cookie on the recipient’s device that is used to open a tracked email. For example, PoliteMail counts the number of devices that was used to open a tracked email. (e.g. iPad, desktop, mobile dev...
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Last Updated: 08/24/2022
in Upgrading Yes!
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Last Updated: 12/11/2023
in Managing Content Although you can set the colors of active, visited, and unclicked links when creating a Brand Theme using the PoliteMail Builder in PoliteMail for the Windows desktop or PoliteMail Online, the color of links in M365 is actually controlled by the app...
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Entity Description: SurveyAllowedAnswer allows the email recipient/survey respondent to view the results of the survey upon submitting the vote or selection. Properties Name Description Type Additional Information ID Int3...
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Entity Description: Survey is a Q&A control that allows for Surveys such as 5 star ratings, mood type, yes or no, and multiple choice selections. The results for the Survey are found on the bottom of the metrics report section. Properties ...
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Entity Description: PoliteMail places a cookie on the recipient’s device that is used to open a tracked email. For example, if the Device that was used to open a tracked email was an iPad, a cookie is placed on the iPad enabling PoliteMail to tra...
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Entity Description: Contacts can be organized outside of mailing lists using category. Categories are assigned manually to individual contacts, or when selecting or importing a list or group of contacts. Properties Name Description ...
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Entity Description: TemplateTheme allows the customer to use their brand themes with PoliteMail templates and fully customize the look and feel of the template with color pallets, font selection, header and footer selection, body style, and much ...
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Last Updated: 08/18/2022
in Troubleshooting Templates The Outlook editor will leave small spaces on the sides of some elements as handles or grab-edges. These extra pixels may cause your email not to display perfectly within the editor—but, when sent, these handle pixels will not be displayed within th...