Popular Articles

  1. API / Link

    Entity Description: Link allows a user to track a hyper-link or track linked text in a PoliteMail tracked email message. Tracked links in an email will be saved to a Links repository in PoliteMail for future use. Links in the repository can be ed...
  2. Creating Follow-Up Mailing Lists

    If using Individual Measurement Mode, you can create follow-up mailing lists. Select the  Results button for the email that you want to create a follow-up list for. Let’s say you want to send a follow-up email to the recipients who didn’t open t...
  3. Export Control Classification

    All PoliteMail products are subject to U.S. Export Control Regulations. Below is the list of Export Control Classification Numbers (ECCNs) for the current releases of PoliteMail Software products. Product: PoliteMail for Outlook, PoliteMail Server...
  4. PoliteMail Message Size Warning

    You may receive a warning if your messages are over 500KB in size.  This is because larger messages can take a longer time to send and, in some cases, cause PoliteMail to bog down completely (especially if sending to many thousands of recipients). ...
  5. EWS Error when trying to send to Distribution Lists

    Users will get a prompt when they attempt to send a tracked message to one or multiple distribution lists AND they don't have their EWS setting turned on in their client. If the user presses "no", they will receive another prompt for a Recipient C...
  6. What will the overall upgrade process look like?

    Once your Admin requests an upgrade, a Customer Success Manager will reach out to you to schedule a scope call. During this scope call, we will discuss your upgrade options and how best to implement version 5.0.  Once the upgrade begins, you can ex...
  7. Message Expiration

    Message Expiration is a great new feature of PoliteMail that allows you to set an expiration date on a message.  Messages that are expired will show in an Inbox, but when viewed it will only display for a brief moment before an alternate message...
  8. Using Paragraphs

    Paragraphs Paragraphs are re-usable components or parts of an email message.  In PoliteMail, Paragraphs can include text, links, and even images.  By saving a Paragraph, you can easily pull them into new messages without having to retype the cont...
  9. How to Set Your Send-To Permissions on Exchange and Office365

    To solve send-to permissions issues for both Mac and Windows users, you can set send-to permissions on Exchange. Users can still select the list in Outlook, but when they send, Exchange rejects it and bounces it back. PoliteMail bypasses that chec...
  10. Do existing customers have immediate access PoliteMail online upon release?

    Yes!