Popular Articles

  1. What are the Graph API URL paths used by PoliteMail?

    User.Read :   GET /me   GET /users/{id | userPrincipalName}   GroupMember.Read.All :   GET /groups/{id}/members   GET /groups/{id}/transitiveMembers   MailboxSettings.Read :   GET /me/mailboxSettings   ...
  2. API / Link

    Entity Description: Link allows a user to track a hyper-link or track linked text in a PoliteMail tracked email message. Tracked links in an email will be saved to a Links repository in PoliteMail for future use. Links in the repository can be ed...
  3. API / Click

    Entity Description: The Click is tracked in PoliteMail with the Click-Thru Rate (CTR) metric which is the total number of unique individual recipients who have clicked (at least one link), to the total recipients the email was delivered to. (e.g....
  4. EWS Error when trying to send to Distribution Lists

    Users will get a prompt when they attempt to send a tracked message to one or multiple distribution lists AND they don't have their EWS setting turned on in their client. If the user presses "no", they will receive another prompt for a Recipient C...
  5. What do the different Send Statuses mean?

    Send Status The Scheduled Sends window now displays icons that indicate the current status of each message.  This replaces automated email notifications, which can be a distraction and are quickly outdated. Use Case:  If a user needs to cancel...
  6. Using PoliteMail Filters

    Each Column has a Filter option in it’s pull-down menu in the header. You can Filter by name, value, date, region, etc. to display results that contain the searched value. You can search by multiple filters by clicking the Add button. Hitting ...
  7. API / User

    Entity Description: User is the information about the User that is used in PoliteMail for sending email and Metric information. PoliteMail also defines the User a Role in the system and level of access and sharing the user has within the system....
  8. Using Paragraphs

    Paragraphs Paragraphs are re-usable components or parts of an email message.  In PoliteMail, Paragraphs can include text, links, and even images.  By saving a Paragraph, you can easily pull them into new messages without having to retype the cont...
  9. Where can I get detailed security information to provide to our Security team for review?

    When you schedule your upgrade, you will be receiving updated technical and implementation documentation. If you need this documentation sooner, please contact your Customer Success Manager.
  10. How do I give PoliteMail access to my Azure Resource Group to implement a BYOC deployment?

    You can skip this step if your in-house technicians will take care of it, but you can optionally give PoliteMail access to the Azure resource group so that PoliteMail technicians can create the needed resources for deployment. Navigate to your n...